2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Costa Sur Resort & Spa

3.5 out of 5
Costa Sur Resort & Spa
Puerto Vallarta

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1116 reviews" "
Rating 8 - Good. 412 out of 1116 reviews" "
Rating 6 - Okay. 173 out of 1116 reviews" "
Rating 4 - Poor. 68 out of 1116 reviews" "
Rating 2 - Terrible. 40 out of 1116 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eunice

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio y muy amables todos los que trabajan ahí
Stayed 4 nights in Apr 2024

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave
Stayed 6 nights in Apr 2024

8/10 Good

Joanne Lynn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pool was beautiful and the service was friendly.
Stayed 2 nights in Apr 2024

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Refurbished room was ok and most of the staff was nice. The lobby market was convenient. However, very bad experience. Hotel is old (as evidenced by the tiny 2-person elevators). Old uncomfortable bed. Shower either boiling or freezing. Air conditioner inadequate. Sewer smell. Food was awful and made me instantly sick one day after a few bites. Luckily the restroom was nearby. Tiny pool area with not nearly enough loungers and umbrellas. No sand beach as advertised-rock beach with a few small patches of sand. Not worth the price.
Stayed 15 nights in Mar 2024

6/10 Okay

FAY

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This particular room was in need of upgrading and very noisy. Bed was very comfortable.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicole

Stayed 10 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities
We really enjoyed the heated pool, and the activities they offered. Food was not great at restaurant and many people complained about being sick. Not sure if that’s a Mexico thing or what. We are plant based eaters so selection was very limited.
Stayed 8 nights in Jan 2024

4/10 Poor

Katie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't realize this was a time share property. The check in process was terrible. We were told we had to go talk to this lady who would give us drink tickets and tell us about the amenities of the hotel. She kept us there for half an hour trying to get us to sign up for a time share breakfast presentation. We told her we had food poisoning (which was true) and couldn't make it and she still made us sit there while she tried to convince us to sign up. The hotel itself was old and run down and not clean and falling apart. The restaurant service was not great. There was consistently bird poop on all of the pool chairs and the staff acted annoyed when you asked them to clean it off. There were ants in the room. The hotel itself is inconveniently located 15 minute drive from town. There was a lot of road noise and I had to sleep with ear plugs. The AC was shotty at best. There was bird poop all over the balcony of our room. The bed didn't have actual sheets, but just the slip cover so the mattress was exposed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Cleanliness compared to friends room on different floor not equal. Loved the property and vacation!
Stayed 10 nights in Mar 2024

6/10 Okay

Veronica Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort we have no complaints really
Stayed 7 nights in Feb 2024

6/10 Okay

Ignacio

Traveled with partner, Traveled with family
Liked: Cleanliness
Customer service to the room was horrible.
Stayed 2 nights in Mar 2024

4/10 Poor

Kathy A

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Big disappointment. Costa Sur is a tired and outdated resort. It’s noisy, the sewer smell lingers in the air and the dining facilities are limited and slow. I’ve never experienced such old and worn out towels. They were rough and frayed around the edges. This resort is in need of a major overhaul. I can’t recommend nor would I ever return to stay.

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome pool with a view
Stayed 1 night in Feb 2024

8/10 Good

Fakhrolmolouk

Liked: Cleanliness
Stayed 6 nights in Feb 2024

10/10 Excellent

Alicia, Beaumont

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Judy L

Traveled with family
Liked: Cleanliness, property conditions & facilities
No safe in the rooms
Stayed 7 nights in Feb 2024

10/10 Excellent

James

Traveled with group
Staff was friendly and place always clean and relaxed
Stayed 1 night in Feb 2024

8/10 Good

kent Duane

Traveled with family
Liked: Cleanliness
The employees are very nice and helpful.
Stayed 10 nights in Feb 2024

8/10 Good

Jeffrey Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. Ricardo, Erik, Reynaldo, Marco, Santos and Neto. Special cudos to Oscar for waiting drinks in the sand. The property has seen better days, and the traffic was extremely loud. The on site restaurant is good in a pinch, but we preferred to go into town. Javier, our doorman in the old building, is helpful and friendly.
Stayed 7 nights in Feb 2024

4/10 Poor

Joseph

On the second Monday of our stay there was a major disturbance 2 doors down from us that lasted from 9:30 that evening until 5:30 the next morning. A couple were in a fight that included yelling obscenities, fists pounding on the door, and at one time a blood curdling scream from the woman. We called security but they could speak no English and seemed oblivious to the situation. The next morning we reported it to the front desk and they simply said that they they told the couple that if they did it again the police would be called. We asked for a deduction on our bill since we lost an entire night of sleep. The hotel said it wasn't their fault so no deduction would be given. This was not only a loss of one night's sleep it could have evolved into a very dangerous situation.
Stayed 14 nights in Feb 2024

4/10 Poor

Alex George

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Jan 2024

8/10 Good

Vanessa Dawn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The best part about this place is the lagoon in the front of the property, good for snorkelling. Make sure you understand how the charges to the room work and the restaurant’s before you go. Older style hotel but very clean.
Stayed 7 nights in Feb 2024

8/10 Good

Frederick, Petaluma

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Feb 2024

8/10 Good

Richard James

Traveled with group, Traveled with family
Liked: Cleanliness
The service was great and the staff friendly. We appreciated the store inside the resort. It was well stocked and not overpriced. The.pool.amd lounge areas were immaculate.
Stayed 8 nights in Feb 2024

6/10 Okay

Carole, Oakville

Traveled with partner
Liked: Cleanliness
This didn’t work for us for a relaxing holiday by the ocean. We were able to have lounge chairs beside the pool only on only 3/8 days. And there were only 6 sun umbrellas for 58 lounge chairs. It was very crowded and lacked sufficient means to get out of the sun.
Stayed 8 nights in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great view
Stayed 14 nights in Jan 2024

6/10 Okay

Patrick

Traveled with partner
Disliked: Property conditions & facilities
The property need a lot of maintenance.
Stayed 6 nights in Jan 2024

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2024

6/10 Okay

Marilyn

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The 2 pools were nice. The ocean front private tidal pool was beautiful. The balcony views s were spectacular! The poolside staff/waiters were friendly and hardworking!! Bell hops were great! My negative experience was the greeting from the concierge Elizabeth. We felt attacked, bullied and lied to about going to a timeshare. We came to this resort to relax and enjoy our stay. It was an extremely uncomfortable and stressful situation. We were told 90 minutes of our time is all we needed to listen to some time share information. We slotted 90 minutes out of our vacation time and then we’re told they needed 4 hrs of our time!! And then got upset when we said we had made other plans as we did NOT KNOW we need 4 hrs.! We did give Sabrina 2 hrs of our time but because we did not commit to the 4 hr presentation that we had NO IDEA ABOUT!! That we could not receive the complimentary free breakfast, the 100$ voucher or 2 free massages we were offered prior. That was 2 hours of OUR vacation time that we gave to Costa Sur for nothing in return. That is poor business.:(( I would NOT stay OR recommend this resort to my friends or family for this reason alone :(
Stayed 8 nights in Jan 2024

8/10 Good

Sanjit

Traveled with family
Liked: Cleanliness
Pretty good in general
Stayed 7 nights in Jan 2024

6/10 Okay

Jill

Traveled with family
Disliked: Property conditions & facilities
I really enjoyed our stay at Costa Sur. I liked the non all inclusive aspect to our stay. The views on our balcony were breathe taking!!! And the food at the restaurants were great. We learned very quickly that the staff is very motivated by money. If you want good service you have to tip and if you want great service tip even better.
Stayed 6 nights in Jan 2024

10/10 Excellent

Maryanne

Traveled with partner
Liked: Cleanliness, amenities
The view of the ocean from our balcony was unbelievable. Also, Erika, the concierge, was very, very helpful and made our stay perfect.
Stayed 6 nights in Jan 2024

4/10 Poor

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
Way too expensive for the quality. It’s old, they communicate changes, fixes, etc. very poorly. The lobby people are REALLY not good and they make it seem like they’re doing you a favour, and I had to call 4 times in 2 days to get some clean towels. Only stay here if you get a cheap deal, otherwise it’s not worth it.
Stayed 5 nights in Jan 2024

8/10 Good

Maria de Jesus

Traveled with family
Liked: Cleanliness, room comfort
Great New Year’s celebration with fireworks. They really need to upgrade the room towels. And reception needs to answer their calls in a timely matter. Excellent dining staff.
Stayed 7 nights in Dec 2023

2/10 Terrible

Rahul

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Aron

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room had a direct ocean view. There was a substantial kitchen with a large refrigerator in the room The pools were delightful and they allowed guests to swim sometimes beyond the official closing time Friendly service The only downside were the elevators. Only two and small
Stayed 9 nights in Dec 2023

6/10 Okay

Dinesh

Traveled with family
Private beach and sound of wave during sleep was cool. But not able to use the beach at all due to 'high waves'.
Stayed 4 nights in Dec 2023

8/10 Good

Barak, redmond

Traveled with family
Liked: Cleanliness, amenities
The property has most of what you need: a beach, a restaurant, 2 pools, entertainment, good parking. Its rooms are a bit run down. The restaurant is not top notch but staff is super friendly. The bar is great. The air near the hot pool has some waste water odor. The beach is slightly narrow and closes in high tide situations. But, the overall experience is cost effective and nice. All the rooms are waterfront. Overall, a good place to stay in PVR.
Stayed 4 nights in Dec 2023

10/10 Excellent

Alberta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of 7 and I enjoyed Costa Sur very much. We enjoyed how accessible the local buses are to pick up passengers for shopping. We enjoyed our breakfasts/dinner next to the pool side. We will be staying here again.
Stayed 4 nights in Dec 2023

8/10 Good

Thanh

Stayed 3 nights in Dec 2023

6/10 Okay

Sean

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Friendly staff. Once a beautiful resort but showing its age. Small things like worn towels, pool pump not working, sand in pool,old utensils and common area cleanliness not up to par. Restaurant snd bar expensive to eat and drink at. Location is very amazing and beautiful. Room was cleaned well everyday.
Stayed 7 nights in Dec 2023

10/10 Excellent

rodrigo

Stayed 4 nights in Dec 2023

8/10 Good

Roberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Nov 2023

10/10 Excellent

Mirjam

Traveled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst vacation experience. The resort is a senior citizen resort. The staff is very unprofessional except for a tip for placing a to-go order and they had the nerve to ask if I wanted my change back. The restaurant at the hotel was too Americanized in addition I got food poisoning. I told the staff and was given a blank look. The shower was dirty with hair on the walls. First and last time coming to the “resort”
Response from Sergio Parra / General Manager on Dec 19, 2023
Dear William, Thank you for taking the time to convey your comments regarding your recent experience with the Costa Sur Resort & Spa Puerto Vallarta.Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Again, please accept our sincere apologies. We hope you will continue to use Costa Sur as your lodging of choice, and look forward to welcoming you back in an effort to provide you the level of service you expect from us.

6/10 Okay

William Raymond

Stayed 4 nights in Dec 2023

6/10 Okay

Mayra

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

David J

Stayed 3 nights in Nov 2023