Smoky room bad food
Posted Nov 26, 2016
People smoke all over the property, not just in the designated smoking areas. Our second night there, cigarette smoke started blowing in to the room through the fan in our bathroom. The fan would not turn off, my kids were sleeping, and the front desk said they'd send someone to help, but after an hour no one had come. By this time it was midnight and my kids were both coughing from all the smoke, and we had to demand a new room and then move in the middle of the night. This was by far the worst experience I've had at any hotel, and the staff were not particularly concerned or apologetic.
Apart from the above, I'd describe this place as a little run down. The pools are nice, especially for kids, but the rooms had many little repairs needed. And the food at the buffets was truly bad. We ended up taking taxis into town to eat even though we'd paid for the all-inclusive, because none of my family cared for the buffet food
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
We regret that we did not meet your expectations regarding the last visit you had at our resort. We are working week after week along with our Maintenance Manager to improve most of our rooms. Is a shame that the food was not liked you, we have had a lot of reviews from our guests about the flavor and variety, however we will analize the menu and recipies of the dishes.
We hope to have another opportunity to host you and hoy can enjoy our progress.