Ratings based on 570 Verified Reviews

4.1 out of 5
79% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area ca

Nice pools and awesome customer service

Posted Jun 28, 2017
Great views and great customer service. My only complain would be the food at the buffet it isn't very good. They had a Chinese food night and the food was terrible and the breakfast could use a lot of help. Other than the food it's a good place to vacation but it is a 30 minute drive from the airport and main puerto Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Honest hotel staff!!!

Posted Jun 5, 2017
Great hotel!!! My husband lost his phone and it was return. Food was good, a lot of choices from sushi, Mexican Italian etc!!! Love the room and the pool area.. They r strict on people coming in and out so you will feel safe. thanks a lot to the hotel staff from bartenders, concierge, housekeeping and everyone who made our trip memorable and fun.
Comment from Hotel Management
Jun 19, 2017 by Sales Deparment, Hotel Management
We appreciate your comments and the time taken to make it happen. It is a pleasure to know that all of the services we provided at the Hotel enjoyed, and that you felt safe during their stay. We hope to see you again here at Dreams Villamagna, Nuevo Vallarta, thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from BC

An older hotel with great staff and not great food

Posted May 30, 2017
The resort is aging and it shows. The restaurants serve so-so food that's clearly not cooked fresh to order and things like instant mashed potatoes dressed up to look fancy. The pools could use at least a weekly vacuum to remove the stuff that filters to the bottom. What saves this hotel is the room cleanliness and the friendliest staff I've found yet. Where this respect excells is their staff.
Comment from Hotel Management
Jun 19, 2017 by Sales Deparment, Hotel Management
We appreciate your feedback as this is very important to us. We have taken note for the follow up and make the corresponding improvements, we work day by day to be able to provide a service of quality and luxury we will take corresponding actions for our improvement. Thank you for your time to let us know these details. We hope that in the future we will be able to welcome you again here at Dreams Villamagna, Nuevo Vallarta. Thank you.
3 out of 5
by A verified traveler from Nevada

Great views from rooms but needs updating

Posted May 12, 2017
Pros: Room view and pool
Cons: everything else
Location: Sayulitas worth visiting
Stayed at the hotel for a week. The food and drinks were disappointing (food is blunt drinks are super weak)... To say the least. Staff is nice. Especially the hostesses at restaurants and waiters. The view from room was amazing. We had an Ocean view. Rooms need serious updating. You can see cracks in walls and ceilings, patches of caulk...scratches on furniture, worn out shower and bathroom fixtures. Entertainment is boring. Two from five restaurants in family friendly resort is for adults ONLY. Thats a disappointment! Pools are nice. No music though.
Comment from Hotel Management
May 16, 2017 by CM, Hotel Management
Thank you for choosing Dreams Villamagna Nuevo Vallarta Resort & Spa to be part of your vacation. We appreciate all your feedback. Your comments are greatly helpful for us to improve our job. I will share your review with the staff involved in your service so they can see the areas where they have to build better guest experiences. Hope to see you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Roseville, CA

Excellent resort

Posted May 5, 2017
Pros: It does not feel over crowded. We like it that we do not have to make reservations for the restaurants. Staff are very accommodating and pleasant.
Cons: Fans in the gym or at least have the air conditioning come on earlier in the mornings before it opens at 7:00am. We go at 7 am; is very warm/hot.
Location: Since we have been to PV many times, we do not participate in the excursions. We prefer to stay at the resort and relax.
This was our 4th time staying at Dreams Villamagna. We like knowing the layout and what to expect. We have never been disappointed. The rooms are nice, the grounds are well managed and beautiful, the food in all of the restaurants is delicious, and the staff is gracious, helpful; they are excellent. We will be going again.
Comment from Hotel Management
May 8, 2017 by CM, Hotel Management
Thank you for choosing Dreams Villamagna Nuevo Vallarta Resort & Spa to be part of your vacation. We appreciate all your feedback. Your comments are greatly helpful for us to improve our job. I will share your review with the staff involved in your service so they can see the areas where they have to build better guest experiences. Hope to see you soon. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from seattle

Posted Apr 16, 2017
The staff was amazing from the minute we arrived handing us a cold mimosa. Our room had everything we could need including the 180 degree ocean view. I can't think of anything negative to say, just a fun relaxing week with so many attentive friendly staff.
Comment from Hotel Management
May 3, 2017 by CM, Hotel Management
Thanks for writing us a review of your last experience in the resort. We are so glad that you had an excellent vacation and enjoyed it. We will share this with the staff involved in your experience. Hope to see you soon,
2 out of 5
by A verified traveler

Posted Mar 31, 2017
Pros: Pools were warm and nice. Most of the beverage staff were great.
Cons: No bottled water anywhere on resort except the bell mans counter. Very little variety at the one and only buffet. Usually they ran out of the main dis
Location: this site is not working . Wont let me write more than 11/2 lines
We have been to many all inclusive resorts in a few areas of mexico. We travelled with daughter and 3 grandsons, ages 8, 10, and 12.
Comment from Hotel Management
May 3, 2017 by CM, Hotel Management
Thank you for choosing Dreams Villamagna Nuevo Vallarta Resort & Spa to be part of your vacation. We appreciate all your feedback. Your comments are greatly helpful for us to improve our job. I will share your review with the staff involved in your service so they can see the areas where they have to build better guest experiences. Hope to see you soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Awesome location. Great staff.

Posted Mar 30, 2017 on Orbitz
Pros: Almost everything.
Cons: Food selection. Especially in the buffet. Food was overall bland for what I know Mexican food to be.
Location: Right on the Nuevo Vallarta beach. Short taxi rides to Puerto Vallarta and Las Bucerias to eat and do some shopping.
This place is great. Can't beat the location, as it's right on the beach. The staff is extremely helpful and kind. The only negative comments I would give are on the food. Not that it's bad tasting, but it wasn't a very authentic Mexican experience. Other than that, nothing bad to say, really.
Comment from Hotel Management
May 3, 2017 by CM, Hotel Management
Thanks for writing us a review of your last experience in the resort. We are so glad that you had an excellent vacation and enjoyed it. We will share this with the staff involved in your experience. Hope to see you soon,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful Hotel

Posted Mar 27, 2017 on Orbitz
Best resort I Have ever stayed at. They treated us like royalty as soon as we arrived and it continued through out our stay. The staff went above and beyond to assure our comfort and needs were met. 5 stars.
Comment from Hotel Management
May 3, 2017 by CM, Hotel Management
First of all I want to thank you for choosing Dreams Villamagna Nuevo Vallarta Hotel to be part of your holidays. We are happy to know that you had a perfect stay and especially enjoyed our food, our service, as well our beautiful beach. We hope to see you soon and feel free to contact us anytime. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Fantastic Resort

Posted Mar 20, 2017
We have stayed at several Dreams resorts and this resort did not disappoint. The staff was helpful and friendly, the resort was clean, and the beach was magnificent. Our room had an ocean view on the balcony side and a view of the Sierra Madre mountain range outside the door. There are several small towns within 15 minutes for shopping and authentic dining. If you are looking for a resort close to PTV - this isn 't the one - PTV is a 25 minute cab ride away. My only complaint (if you could call it that), would be the food. It definitely wasn't terrible - but I didn't think it was outstanding either.
Comment from Hotel Management
Mar 21, 2017 by CM, Hotel Management
Thanks for writing us a review of your last experience in the resort. We are so glad that you had an excellent vacation and enjoyed it. We will share this with the staff involved in your experience. Hope to see you soon,