Ratings based on 2,125 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

It's ok, nothing special

Posted Jun 27, 2017
This resort was rated 4.9 stars, so we had pretty high expectations for an almost 5 star resort. Sadly it was nothing like that, I would give the resort 3 starts maximum. Food is the same everyday (no taste), drinks are not that good, they use the cheap stuff. There was only a handful of staff members that were efficient and fast, the rest were ok. There is construction going on too, so if you're going to stay here, be prepared to hear loud banging of metal all day. We had a problem with the hotel staff, Expedia said that they had send a bottle of wine to our room (for being long time members) this bottle of wine was never delivered! We told the front desk twice, asked the maids about it, and asked concierge twice as well. They all told us the same things "we will find out and let you know later" they never did. So that was extremely disappointing. The spa is insanely over priced as well. They also state that there is entertainment at the hotel every night, there was only one night of actual entertainment, the other nights were filled with a dj, or a band. Nothing too exciting. The best part of this hotel I would have to say is the beach. overall I would not rate this place highly, just 3 stars.
Comment from Hotel Management
Jul 14, 2017 by Rene, Hotel Management
Dear Guest, Thank you for sharing your feedback with us, for us it is always important to know about your experience since your departure and thank you for sharing it here, you can be sure I will keep my eyes on our service, we usually don't have this issues but in this case I read we did not do well, thank you for this so we can improve ourselves.
3 out of 5
by A verified traveler from Orange County, CA

Family Vacation

Posted Jun 24, 2017
Cons: Cocktails are way watered down.
The hotel staff was very friendly and provided ideas of things to do; however there wasn't anything to do at the resort for young adults in the evening. Its a good resort for older couples or for families with small children but not recommended if you're taking teenagers/young adults (We took 5 boys ranging from 17 to 21 and they were bored). The food was decent and the rooms were pretty good. I enjoyed the spa and our boys liked the gym.
Comment from Hotel Management
Jul 14, 2017 by Rene, Hotel Management
Dear Guest, Thank you for sharing your feedback with us, for us it is always important to know about your experience since your departure and thank you for sharing it here, you can be sure I will keep my eyes on our service, we usually don't have this issues but in this case I read we did not do well, thank you for this so we can improve ourselves.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Super relaxing

Posted Jun 24, 2017
We had an amazing trip and did not want to go home. The staff was super nice and efficient. The food was great!! Can't wait to go back!
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Hotel

Posted Jun 16, 2017
Pros: Food, location
Our stay was great. No real complaints other than like in every other place during a busy season the lounge chairs around the pool run out fast, and people reserve them early before breakfast. Food was great. Staff was awesome.
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Best vacation we have had in years

Posted Jun 8, 2017
I can not put into words how amazing our stay was here. The staff was incredible, the food was on point, the room was gorgeous, absolutely everything was perfect. I feel like I will always be grateful for the time my husband and I had here, it was so much needed and we will be coming back very soon. They really show you what true hospitality is.
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
2 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl.

Good hotel and staff but disappointing

Posted Jun 7, 2017
Pros: the spa is great, rooms are nice
Cons: food, drinks quality, more staff, inventory, i could not even get water at the restaurant
Location: close to malecon and vallarta town
I had reservation for 3 nights and after a couple hours i had to cancel and stayed only one, the staff is great, the place is nice, but the food and drinks are very BAD, the buffet is horrible, just a few cold choices for food and not good looking/tasting, the drinks are very cheap brand and extreme low quality that not even the homeless would drink, very understaffed, on a la carte restaurants i had to get up and ask the waiters for everything because they would not come to the table and take your order, asked for water and i was told they didn't have any at the moment, asked for a beer and it was warm and i was told they only had 4 beers left that were cold but it was the brand i didn't like, they claim to have different brands but that is a lie, they only 3 types of beer, when i asked for a different brand named on their menu i was told they didn't have it, the beach has too many rocks and can't even take a walk there, i will never go back there, it is overpriced for what they offer, if you want premium food or drinks it's a separate charge, all inclusive is a lie
Comment from Hotel Management
Jul 14, 2017 by Rene, Hotel Management
Dear Guest, Thank you for sharing your feedback with us, for us it is always important to know about your experience since your departure and thank you for sharing it here, you can be sure I will keep my eyes on our service, we usually don't have this issues but in this case I read we did not do well, thank you for this so we can improve ourselves.
4 out of 5
by A verified traveler from New York

Great location. Could use some updates

Posted Jun 5, 2017
Pros: right on the beach, good food
Cons: The sauna and steam room were for part of the "spa services" (a little bit of a stretch there) and the "balinese beds" were also charged.
Location: Did not leave the hotel
Overall, it was a good experience. Room was somewhat dated (the a/c controller kept falling off and the bathroom was a little beaten up). Hotel staff was great, however they were a little pushy on timeshare/vacation programs.
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Beautiful sunsets

Posted Jun 4, 2017
Clean, friendly staff, few amenities, and mediocre food. Walkable location.
Comment from Hotel Management
Jul 14, 2017 by Rene, Hotel Management
Dear Guest, Thank you for sharing your feedback with us, for us it is always important to know about your experience since your departure and thank you for sharing it here, you can be sure I will keep my eyes on our service, we usually don't have this issues but in this case I read we did not do well, thank you for this so we can improve ourselves.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was beautiful. Right on the beach.

Posted Jun 3, 2017
We enjoyed our stay very much . Beautiful waterfalls around the property. The pool is breathtaking. The staff were friendly and accommodating to our every needs. The food in every restaurant, except the Asian was delicious. Our waiter in the Italian , Ricardo made our dinning experience perfect. We'll miss him. The poolside/beach waiter Rafael was fun and couldn't do enough for you. We really enjoyed every day at the Fiesta americana. Already booking for november. stayed at 3. One on cancun and cozumel and puerto vallarta. Great experience with each one.
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Fiesta Americana Puerto Vallarta with us, we always look forward to create memorable experiences. It was a pleasure for us to have you here, and I am glad to know about you after your stay so we can know everything we do, we do it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Very good location

Posted Jun 3, 2017
The only bad thing was they want you to buy their vacación program and if you don't buy they make you feel uncomfortable the rest of your stay.
Comment from Hotel Management
Jul 17, 2017 by Rene, Hotel Management
Dear Guest, Thank you for your review and we do hope we'll see you again very soon! Kind Regards,