Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from San Francisco

A great Vacation

Posted Aug 24, 2016
Pros: Very centrally located. The staff were very good and went out of their way to make us comfortable.
Cons: The bathrooms.
Location: The local bus is easily accessible. We we t to Mass at Our Lady of Guadalupe Church. There's a Walmart not too far away.
We were a group of six seniors. We had a great view of the pools and ocean. Even though we had read that there would be thunder storm during our one week stay, it proved otherwise. we did witness a thunder storm on our first night. The weather was great after that. Friendly Hotel, really lives up to its name. There were so many people. Who treated us so well. To name a few, Renne at the Fronk Desk, Enrique, Gustav, Paola, Amelia, Wanda, the bar girls, Karla, Lorie, the waiters, Tonny, Lupe, Antonel, double Double. The only thing we did not like was the bathroom. It was ancient and badly in need of remodeling. The sink was cracked, There was uneven plastering and simply unattractive and crying for update. The meals were great, the drinks were OK, even though watered down!
4 out of 5
by A verified traveler

Had a very good time ever.

Posted Aug 24, 2016
Pros: People, staff were really very accommodating and pleasant.
Had a relaxing holiday worth the trip. Weather, food drinks , the sports, entertaining was good.
Comment from Hotel Management
Aug 25, 2016 by Friendly Vallarta Team, Hotel Management
Dear Guest, Thank you so much for choosing Friendly Vallarta as your vacation destination and for leaving us your review. We are happy to know that you had a wonderful trip and that the service of our staff was up to your expectations. Our main goal is to provide the most personalised and friendliest service of all, but most importantly to make you feel at home. We are looking forward for your next trip. See you soon!
1 out of 5
by A verified traveler from h

Beware!!

Posted Aug 20, 2016
Absolute dump. Terrible food- same stuff, all three meals. Bathroom fixtures probably 40 years old. Mold places in bathroom. Skimpy pillows. Front entrance looks like an alley. Huge disappointment. Found another hotel quickly!!
Comment from Hotel Management
Aug 25, 2016 by Friendly Vallarta Team, Hotel Management
Dear Gary, We truly regret that your stay with us was not a pleasant one. We understand your disappointment, our main goal is to provide every one of our guests a unique experience, your feedback helps us improve in those areas that need special attention. We really hope you can give us another chance to host you in the future and be able to exceed your expectations.
4 out of 5
by A verified traveler

Posted Aug 17, 2016
Pros: alimentación, instalaciones, recreación, habitaciones, localización,
Cons: el estacionamiento
Location: buena ubicación, y cerca de lugares comerciales y del centro
muy buena excepto que nos toco lluvia a y falta estacionamiento dentro del hotel
Comment from Hotel Management
Aug 22, 2016 by Friendly Vallarta Team, Hotel Management
Estimado huesped, Gracias por compartir con nosotros su experiencia. Es una lastima que les haya tocado la lluvia por esta ocasión, que normalmente no es muy común mas que por las tardes-noches. En Friendly Vallarta trabajamos cada dia para mejorar la experiencia vacacional de cada uno de nuestros huéspedes. Esperamos que nos vuelva a visitar muy pronto en esta su segunda casa.
1 out of 5
by A verified traveler from coah

No hay hotel perfecto

Posted Aug 15, 2016
Después de revisar muchas calificaciones positivas decidimos por este hotel y no fue lo que leímos, desde la entrada el estacionamiento muy reducido. Las habitaciones ya muy viejo el mobiliario. Albercas y restaurantes hasta el tope y eso que el hotel no estaba al 100 de ocupación. La comida buena. Amenidades buenas. Gracias pero no vuelvo
Comment from Hotel Management
Aug 16, 2016 by Friendly Vallarta Team, Hotel Management
Apreciable Jesus, Es una sorpresa y a la vez lamentable escuchar que el hotel no es lo que usted esperaba. En el hotel nos esforzamos arduamente para poder dar a todos nuestros huespedes la mejor de las experiencias vacacionales. Agradezco que nos haga saber sus comentarios que nos sirven para mejorar dia a dia nuestro servicio e instalaciones.
2 out of 5
by A verified traveler from Cerritos, CA

A Hotel in Desperate Need of Remodeling

Posted Aug 10, 2016
Pros: The location near downtown was good and sometimes the service was fine.
Cons: Refurbishment, offer consistently good service. We were turned away from a restaurant that was "full," and several tables were empty.
Location: Downtown, the malecon and Mismaloya beach are fairly short cab rides away.
The hotel appears not to have been even modestly remodeled in many years. Our room was really noisy, with conversations next door and in the hallways easily heard. Our biggest disappointment was the pool. Online it appears expansive, but in reality it's small and packed from morning to late afternoon. Stay away if you're looking for tranquility and top-notch service. Staff were generally harried and even a bit overwhelmed. The all inclusive fare was usually mediocre, and so we resorted eating out more than we'd planned. Much better food! When we checked out, no one asked us about our stay. We'll be back to Puerto Vallarta, but spend more money on a better hotel.
Comment from Hotel Management
Aug 22, 2016 by Friendly Vallarta Team, Hotel Management
Dear guest, On behalf of all the staff of Friendly Vallarta we regret that your stay with us was not as you expected. We appreciate your feedback as it will helps us grow and be able to provide a better vacation experience for our guests. Regarding the renovations, Friendly is constantly renovating, last year we did completely new elevators. This year we redid the lobby, lobby bar, front desk, we added a new restaurant (sandwich corner). Right now we are starting with the rooms and we keep improving every day. We hope that you give us another opportunity to show you how important all of our guests are and how we work hard day by day to provide the most personalised and friendliest service of all.
2 out of 5
by A verified traveler from california

Disappointed

Posted Aug 8, 2016
Me my friend and my son stayed in this hotel for 5 day, food is okay,staff are friendly and polite but the rooms need to be updated, missing Fridge, iron. They need to improve their shows, im suggesting live music and more entertainment, kids club are not nice, need to update the kids playground. Their lobby is open and its very hot they need to put at least Fan.my overall rating is 2.
Comment from Hotel Management
Aug 22, 2016 by Friendly Vallarta Team, Hotel Management
Dear guest, We truly regret that your experience with us was not as you expected and we understand your disappointment. Our main goal is to provide every one of our guests with a unique experience. Your feedback helps us improve in the areas that need special attention. We really hope you can give us another chance to host you in the future and to be able to exceed your expectations. Best regards.
4 out of 5
by A verified traveler from Massachusetts

ad a big first time in Puerto Vallarta hotel ok..

Posted Jul 31, 2016
Pros: .closeness to activities
Cons: BATHROOMS
Hotel just OK staff great...Hotel bathroom...Tiolet kept clogging staff had to be called to unclog// Last night there...got up morning of our departure and the whole room had about 2 inches of water on tile from from leaky tiolet. Called and staff was there very promptly to mop and dry floor...cannt say enough about STAFF...but bathroom..not so much
Comment from Hotel Management
Aug 3, 2016 by Friendly Vallarta team, Hotel Management
want to thank you for choosing Friendly Vallarta as your vacation destination and for sharing your review with us. I am glad that our service was up to your expectations as in Friendly Vallarta our main goal is to provide the most personalised and friendliest service of all, but most importantly to make you feel at home. Thank you as well for your comments they help us improve and be able to give all of you a better vacation experience. We are already looking forward to your next visit, here at your home in Puerto Vallarta.
5 out of 5
by A verified traveler from Texas

Great hotel, friendly staff, and close to the beac

Posted Jul 30, 2016
I enjoyed the variety at the buffets. I enjoyed the hotel staff, the environment was peaceful. I enjoyed the entertainment at the hotel. Friendly Vallarta is a great place to bring your family and a great place for couples.
Comment from Hotel Management
Aug 2, 2016 by Friendly Vallarta Team, Hotel Management
Dear J, We are more than happy to know that you had a wonderful vacation with us, your satisfaction is our priority. Our main goal is to make you feel at home. We hope we can host you at your next vacation! See you soon!
4 out of 5
by A verified traveler from Central Coast of California

Nice place, great staff, just OK food.

Posted Jun 28, 2016
We had a good time, would go back to Vallarta again! The property was very nice, there was plenty of staff and they were very helpful, yet the food was not very interesting and, with a few exceptions, was not well spiced. If we went back again, we would not do the all-inclusive.
Comment from Hotel Management
Aug 3, 2016 by Friendly Vallarta Team, Hotel Management
Dear Andrew, On behalf of all the staff in the Hotel, I want to thank you for leaving us your comments. It is very important for us to know all the good and bad experiences that our guests had so we can improve and give a better service. We regret that our food was not of your liking, as our chefs prepare daily meals to make sure to please all of our guests. Be sure that I will send all of these comments to appropriate supervisors. We hope that you give us another chance to prove you how important all of our guests are. Friendly values their customers as family, and this will always be your home in Puerto Vallarta.