Ratings based on 767 Verified Reviews

4.6 out of 5
93% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

No complaints

Posted Jun 26, 2017
This resort was completely beautiful. The pictures do not do the views justice. The staff/service was stupendous, they catered to every need. Room was absolutely perfect, nice sitting tub, beautiful balcony, and comfy bed. Only down side was there wasn't much to do after hours, we checked out the rooftop bar often but weren't much people. Awesome relaxing vacation.
Comment from Hotel Management
Jun 27, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Kathy, Thank you very much for taking the time to share the experience of your recent stay with us, We really appreciated. I am delighted to read you enjoyed our Resort and I look forward to have the pleasure to host you back in the near future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, California

Excellent, relaxing best hotel in Puerto Vallarta!

Posted Jun 25, 2017
Best hotel and service in Puerto Vallarta, everything 1st class : location, grounds, accommodations, amenities, beautiful beach but best of all the ammability and service of the employees .
Comment from Hotel Management
Jun 27, 2017 by Gerencia Garza Blanca, Hotel Management
Dear KeniaLiz, It was a pleasure to host you at Garza Blanca Preserve Resort & SPA. I am thrilled to know you had a wonderful time here with us and enjoy the amenities, our beautiful beach and the attentive service of our valued team. I look forward to welcome you back very soon. Best regards, Eliezer Quiñones General Manager
3 out of 5
by A verified traveler from San Francisco, CA

Nice hotel, but terrible room service

Posted Jun 23, 2017
Pros: View, beach, pools.
Cons: Room service, attention to detail on room things.
This was a nice hotel, but I would not recommend it to a friend for a few reasons: 1. If you're in Tower 4, you have to walk up and down a crazy hill to get to the main lobby. There is a trolly service, but it's extremely inconsistent and often doesn't come for upwards of 15 min. 2. I'm not sure what's going on with room service, but when you call anyone from a room phone (operator, bellman, room service, ANYONE), our experience was: (a) they'd take our request and never follow through on it; (b) they'd take a request and then not follow through for 60-90 min; (c) they'd answer the phone and just hang up. It got to the point that we'd just trek down the hill directly for anything important. Not what I'd expect from a $200/night room. 3. Attention to detail in our room was a little lacking. Spaciousness and balcony view were great, but our bathroom had a distinct BO smell to it and our soap dispenser was completely broken. We were also completely missing hand towels.
Comment from Hotel Management
Jun 26, 2017 by Gerencia Garza Blanca , Hotel Management
Dear A, Thank you for selecting Garza Blanca Resort as your vacation destination. It was a pleasure to host you here with us. Though we do not have any excuses at all for the shortfalls you had during your stay, I do hope you would accept our sincerest apologies for the inconveniences you faced. Please rest assured that this incidents are most certainly not reflective for the high standard of service and quality we strive to provide. I look forward to have the opportunity to host you once again in the future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2017
My only issue was both times I ordered steak, they were over cooked. I ordered them medium rare and they came out medium well to well done.
Comment from Hotel Management
Jun 26, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Guest, Thank you very much for sharing your comments with us, your feedback is greatly appreciated. I look forward to welcome you back soon and see our improvements based on your comments. Best regards, Eliezer Quiñones General Manager
3 out of 5
by A verified traveler from Los Angeles

Not a 5 star hotel

Posted Jun 4, 2017
We booked a panoramic suite with oceanview and, when we first checked in, everything seemed great. That was, however, after we returned from dinner and the room reeked of paint. The room next door was undergoing construction and they were painting the next three days. It was so strong, it was headache-inducing. It took over an hour and multiple calls to get another room, and when we got into the new room, it wasn't clean with debris and small droppings on the floor. The front desk said it was gecko poop, but it looked more like mouse droppings. We ended up going back to the first room and spent a now very late and humid first night with the patio door open. We were promptly woken up by construction and the strong scent of paint again. After dropping by reception, we were moved to another tower, with not as nice view but had no further problems. The pools are nice, the food is ok, and the service personnel are all nice, yet they do not offer true 5-star service. Some notes: we were not approached for timeshares, however, we asked to just be shown to our room instead of sitting down with the concierge. We also did not do the savings card, since it was absolutely of no value to us.
Comment from Hotel Management
Jun 7, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Andrea, Thank you for sharing your feedback. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I have sat down with our Front Desk Manager to go over this, in order to avoid such incidents in the future and make the necessary corrections. Once again thank you for your feedback. I very much appreciate your words and hope that you return to our Paradise very soon. Best regards, Eliezer Quiñones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Beautiful scenery, customer service needs growth

Posted Jun 2, 2017
The overall experience at Garza Blanca was blissful. Photos of the property don't do it justice. The restaurants were all delicious and had plenty of variety, please take into consideration that you need reservations for dinner and book those in advance. Our room was clean and luxurious, although television was very limited. Both pools were really clean and expansive. On arrival we had some hiccups with the front desk, customer service was less than satisfying, unwelcoming almost. The general manager was very quick to establish that he would repair the situation. The hotel is in towers so you wait for a trolley to get to restaurants, the lobby, the beach, etc. Also if this is your first time visiting PV it is good to know this resort is about 25 minutes outside of downtown PV (the airport). We got the all-inclusive package, which was worth the cost with the variety of restaurants and poolside food options. Overall this hotel was well worth the trip, beautiful views and unbeatable food.
Comment from Hotel Management
Jun 7, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Serenity, It was a pleasure to host you at Garza Blanca Preserve Resort & SPA. I am glad you enjoyed our beautiful property, your suite and the scenery. Thank you very much for your comments, we will definitely direct our efforts to elevate our customer service quality. I look forward to welcome you back in the future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, excellent facilities

Posted May 30, 2017
The suite smelled very musty upon arrival, didn't really go away during our stay. The beach was very small but the all the activities available,pools,and jacuzzi in room made up for that. The staff was excellent, kind, friendly. Wifi is expensive, really should be included. We liked to have breakfast at bocados, but that's where they do the timeshare speech, it just got so old hearing it over and over. It would be nice if they did that somewhere else. Overall great experience, would return again.
Comment from Hotel Management
Jun 7, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Guest, Thank you very much for selecting Garza Blanca Preserve Resort & SPA as your vacation destination. I am happy you enjoyed the Resort as well as the attentive and friendly service of our wonderful staff. Very much looking forward to have you come back to your home away from home. Best regards, Eliezer Quiñones General Manager
2 out of 5
by A verified traveler from texas

Would not stay again.

Posted May 24, 2017
Pros: Beach suite was nice but several things did not work which no one came to fix.
Cons: New hands on General Manager
Location: Too far out of town with not many activities.
We rented a two bedroom suite on the beach they put us on the hill which took a trolley ride. It usually took 30 minutes to reach the hotel. When I questioned the GM, he said there were no 2 bedroom suites on the beach, which was untrue. After telling them that I would move to another hotel they gave me a two bedroom suite on the beach. I guess they built one over night.
Comment from Hotel Management
Jun 7, 2017 by Gerencia Garza Blanca, Hotel Management
Dear mike, Thank you for sharing your comments with us, positive and constructive feedback is what help us on directing our efforts to the areas that mean the most to our valued guests. I regret to read that your experience at the Resort was not to your entire satisfaction and I apologize for the incidents with your suite. I look forward to have the opportunity to assist you once again in the near future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Excellent, thanks.

Posted May 18, 2017
Excellent everything Food, everyone frandly Thanks
Comment from Hotel Management
May 19, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Vitali, Thank you very much for your nice review and kind words. I look forward to welcome you again in the not too distant future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Excellent customer service!!

Posted May 17, 2017
Took advantage of kayaking, hiking, restaurants, room service... all great! Easy to take cab or ride bus into town/ boardwalk. Very clean and wonderful pools as well as beach food/ drink service!
Comment from Hotel Management
Jun 8, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Jeanette, Thank you very much for selecting Garza Blanca Resort as your vacation destination. It was a pleasure to host you at our Resort. I am glad to read you enjoyed your stay with us and we were able to provide you with excellent customer service. I very much appreciate your words and hope that you return to our Paradise very soon. Best regards, Eliezer Quiñones General Manager