Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Oct 25, 2016
The most relaxing and perfect destination. Staff, service, food etc is AMAZING
4 out of 5
by A verified traveler from Los Angeles

Very Nice and Relaxing

Posted Oct 17, 2016
Pros: Nice beach with SUP and Snorkeling
Cons: Breakfast buffet could have had more variety
Location: Best location in P.V.
Awesome rooms and plenty of Activities! Steak restaurant really good
4 out of 5
by A verified traveler from sugar land tx

Wonderful Hotel

Posted Oct 9, 2016
Pros: Great facilities with a great staff in a quiet area of the bay. It's a wonderful place to relax. The staff couldn't have been freindlier
Cons: The restaurant staff was sometimes a little slow, but nothing major. Don't sign up for the timeshare tour
Location: Great location. Very beautiful. It's close enough, but far enough away
3 out of 5
by A verified traveler from California

3 star hotel with a 5 star price.

Posted Oct 7, 2016
Pros: The view from our room was spectacular. But the food was disappointing. Glad we didn't do all inclusive.
Cons: Customer service staffs were rude on the phone. On one occasion they hung up the phone on my daughter!
Location: All the activities was a taxi ride away. It became pricey $15.00 US one way to downtown and $25.00 to excursions depending on the meeting point.
1 out of 5
by A verified traveler from DC

Very nice property. Horrible costumer service.

Posted Oct 4, 2016
Pros: Very comfortable room and clean. Very nice staff service with the exception of reception and management.
Cons: Unable to use beach/pool due to extremely loud construction and heavy equipment on the beach. This was heard all the way to our room, only slept there
5 out of 5
by A verified traveler from CDMX

Un hotel de primera, elegante y tranquilo.

Posted Oct 2, 2016
Habitaciones muy espaciosas, modernas y elegantes. No es el hotel mas comodo por su disposicion, hsy que tomar transportacion para llegar a las habitaciones. Muy recomendado fuera de temporada alta. No se que tanto se llene y que tan comodo sea en temporada alta. Playa muy muy pequeñita. Buenas albercas, excelente servicio.
4 out of 5
by A verified traveler from San Diego

Nice resort

Posted Sep 25, 2016
Pros: Beautiful resort Very well maintained grounds Extremely clean Cons: Time share presentation (sales) Unable to enjoy beach because your approached constantly by vendors selling things (jewelery, cigars, massages) Accessibility (very far from town)
2 out of 5
by A verified traveler from los angeles

Not a 5 star resort!

Posted Sep 19, 2016
We upgraded our room to the honeymoon suite and our room was feet away from pool with everyone able to stare into our room! No privacy at all. When I wanted to switch back to my original room which was also a suite, they said they couldnt accomodate me. I had to locate the manager myself for them to switch my room. Nobody was of any help. The food was not good at all. There were constantly flies on the breakfast buffet. We dined at the finer options they had and were extremely dissappointed by the food again and especially at such a high price. Our room had not been cleaned properly when we checked in. Spilled wine by the bath tub and there were hairballs and sand inside the bed. Our room was infested with mosquitos. I honestly couldnt wait to get home. The pool was the only nice part of the hotel. Also, the hotel constantly changes the exchange rate based on whether your exchanging money or buying something. Someone tells you one thing at the front desk, then you go to their hotel store and they tell you something different. For the price I paid for this trip I'd rather go to Hawaii.
5 out of 5
by A verified traveler from San Diego

Amazing hotel.

Posted Sep 15, 2016
Pros: This place was great!!!
Cons: There is only one thing I could say needs improvement and that would be trying to do the timeshare pitch later, and not right after you check in.
Location: Location was nice. We went to the zoo, and took the buss downtown.
Very nice and clean hotel. Beautiful location, great good, and many things to do. You can find cheaper places to stay, but this place is worth your time and money.
4 out of 5
by A verified traveler


Posted Sep 11, 2016
Traslados entre torre y lobby dan pereza, precio del wifi demasiado costoso deberia ser gratis, la señal e Vallarta es buena pero en las instalaciones de todo el hotel es muy mala. Excelente servicio y atención de todo el personal, excelente barra de bebidas, excelente los alimentos, en expedía no dio la opción de all inclusive. Excelente ubicación, instalaciones,