Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect place for the family

Posted Aug 28, 2015
Pros: Everything about the hotel was perfect.
Cons: No
Location: The location is amazing.
We had an amazing trip from start to finish. Expedia was great to work with. They made it so easy...
3 out of 5
Recommended
for Everyone
by A verified traveler from México

Con gran oportunidad de mejorar

Posted Aug 27, 2015
Las instalaciones del hotel son increíbles e impecables. Las personas que atienden las barras de bebidas son muy amables. Desafortunadamente el personal que atiende los restaurantes (Bambú específicamente) deja mucho que desear cuando vas en grupos de más de 4 personas: no te reciben con gusto, no se esfuerzan por encontrar la forma de atenderte independientemente de la cantidad de personas que sean, cierran antes de la hora acordada, no te dejan mover ni un cubierto porque 'no se puede', si podes hablar con el gerente te amenazan con llamar a seguridad, carecen de criterio para dar un servicio como el resto del staff del hotel. Vale la pena hacer acupuntura de recursos humanos en esa parte para que la experiencia sea 100% agradable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice family hotel. Excellent staff. Food so so!

Posted Aug 16, 2015
Excellent location. Very good staff. Regarding food and drinks I have been to other all-inclusive with better quality and variations. Room was very small. Overall I will recommend it.
3 out of 5
by A verified traveler from LA

Rooms were not cool enough for us

Posted Aug 15, 2015
Rooms were not cool enough or Quiet enough. Walls were very thin and people in next room were very load. Food just OK.
2 out of 5
by A verified traveler from santa monica, ca

Not a professionally managed property.

Posted Aug 9, 2015
Stayed here with my 12 yr old daughter and parents (in their later 60s, early 70s). This property is trying to do too many things too poorly. Layout: it's a big property up on a cliff, private beach access, pretty views. But you will be up and down a lot of steps and inclined walkways to get around. Tough on elderly guests. Beach: great if you surf. If you don't, you will be turned off by the many hidden rocks beneath the water. There are 3 or 4 paddle boards and a couple of surfboards you can borrow at no charge but the surf area is close to rocks and paddle boarding is challenging due to the strong surf. And there's always a wait list. Pool: 4 pools, one adult only pool, the main pool is packed, get there early or forget shade/umbrellas/long chairs. Food: there are 4 restaurants on the property, only 2 (both buffet style) are open for lunch, only 1 of those is open for breakfast. Food quality for the buffets is poor. The other 2 restaurants offer decent quality. All restaurants are under staffed. There's a 10-20 min wait to get to the breakfast buffet but when you get in, the room is always half empty and not enough wait-staff to tend to guests so you're waiting awhile for anything you may want. We always went to the a la cart restaurants for dinner and dinner never finished in under 2 hours. They also don't take reservations (unless you're a guest of their "exclusive royal suites" adjacent property - which doesn't allow children).
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy agradable, la playa excelente

Posted Aug 9, 2015
Pros: La playa y las albercas. Comida
Cons: Espectáculos nocturnos
Location: No pudimos salir
Desde la llegada atención excelente, lo único q no me gusto fueron lo espectáculos nocturnos sobre todo él de las mascotas del hotel q solo hablaron en inglés. Deben de tomar en cuenta q el mayor número de huéspedes en estas fechas es de nacionales. Equipo de animación excelente. Albercas muy limpias. Restaurantes limpios excelente comida y atención
3 out of 5
Recommended
for Everyone
by A verified traveler

Buena ubicacion

Posted Aug 5, 2015
Cons: La limpieza, la deberian de mejorar
Me gusto la playa, esta en una excelente ubicacion
3 out of 5
Recommended
for Families
by A verified traveler from CHIHUAHUA,MEXICO

hotel agradable y muy familiar

Posted Aug 1, 2015
Pros: esta muy familiar, muy seguro y el personal en general con muy buena disposición de servicio.
Cons: el servicio de limpieza a las habitaciones, un internet mas veloz ya que dura demasiado para cargar las paginas.
Location: tratan de hacer cosas variadas en sus shows para entretenimiento familiar, no esta excelente pero en general es una opción para hacer algo en la noche
en general, mi estancia fue buena, hubo algunos detalles con el personal de limpieza en las habitaciones, el mini bar no enfriaba, no lo surtían a diario, pero los restaurant muy buenos y la atención de los meseros y cocineros, excelente, la limpieza exterior y albercas también excelente.
2 out of 5
by A verified traveler

No lo recomiendo

Posted Aug 1, 2015
La playa y la alberca salada están muy agradables. Las habitaciones muy cómodas. La alberca es pequeña para la cantidad de personas que se hospedan. El servicio de alimentos es pésimo en logística y calidad. El personal tiene muy poca actitud se servicio llegando a ser groseros, especialmente los hostes de los restaurantes. No volvería a este hotel.
3 out of 5
by A verified traveler from USA, Oregon

Nice View but...

Posted Jul 31, 2015
Very nice view, clean rooms, excelent night shows, but bad service from day 1 through our last day. The a.c. wouldn't work unless your in the room with the key inserted in a slot, so when you leave for couple hours and come back your room is super hot and very uncomfortable.. The food was not what we expected, no variety, and restaurants had unrelevant rules such as you can't sit with your family who has already ordered their food.This resort and service was not any good employees weren't very helpful. Very disappointed.