First time in puerto Vallarta and staying at an all inclusive. My wife and I just wanted to get away from our home and relax for a week which we did. We took two trips one to downtown and the other was whale watching. Both were good choices even though it seems like all the shops buy the same manufactured goods and re-sell them. The shops were not exciting but a worth while trip. Are friends told us to take the bus and it would be an enjoyable experience. Neither one of us loved the bus trip as it was long and mostly tourists like are self were on the bus.
Are stay at Grand Vellas was outstanding. We upgraded to a room with a jacuzzi on the balcony. It didn't work the first 3 days and most of the workers didn't speak English. Thankfully I downloaded a great app, Google translate which gave me the ability to communicate with all. After 3 days they moved us to a better room with a working jacuzzi. The food, service and ambiance was wonderful. Are main server during the day, Jose Ramos was terrific and also our concierge Isabel was also wonderful. Are favorite restaurant was Italian and the manager mr. Guzman treated us like family. We ate to much and now being back in Chicago we have to lose all the weight we gained from all the terrific food. Great trip hope to go back next year!
Comment from Hotel Management
Feb 28, 2017 by Guest Service, Hotel Management
Mr. Barry, thank you for selecting Grand Velas Riviera Nayarit as your first all-inclusive resort in your first visit to Puerto Vallarta. We are proud to know that you enjoyed our wonderful food, service, and ambiance.
We thank your special mention to José Ramos, Isabel y Guzman, who had the pleasure to serving you and treating you like family. We would love to host you again on your next trip to this beautiful place. Take care and all the best.