Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mexico city

Exceed en my expectations

Posted Jul 23, 2016
Grand Velas is luxury hotel where service its their must important comodity. I had the best dinner experience at the french restaurant. The chef made us a seven course dinner specially for my family. At the beach I never had to order a drink, every time there was someone offering my something, always premium. The buffet its ok, not luxurious. Installation are beautiful, koi pond espectacular. Every area always clean and well maintained.
5 out of 5
by A verified traveler

Buenisimo

Posted Jul 18, 2016
Excelente servicio, restaurantes excelente, buena comida, excelente piscina y clima caliente
Comment from Hotel Management
by Gerente General, Hotel Management
Qué gusto que nuestro tour culinario de excelencia fuera uno de los aspectos más destacados de su visita. Será un gusto recibirlo ni bien tenga la oportunidad de repetir unas vacaciones de excelencia. Le estaremos esperando
5 out of 5
by A verified traveler

Posted Jul 17, 2016
I went with my family and everything was perfect, my kids were happy all the time, I will return to this hotel
Comment from Hotel Management
Jul 22, 2016 by General Manager, Hotel Management
Thank you so very much for sharing some wonderful pictures. We couldn't be happier to know you had a perfect stay in our luxurious paradise! We will be looking forward to continue surpassing your expectations as you make your way back to beautiful Riviera Maya
5 out of 5
by A verified traveler from Houston, TX

Exceptional 5 star property in every sense !

Posted Jun 30, 2016
Pros: Everything, way too many things to enumerate!
Cons: None whatsoever
Location: We did not venture outside, and it helps that the resort is 20 mins from the airport...
Fabulous staff, beautiful grounds and excellent food choices. Our experience: Staff is courteous, welcoming and very helpful (they got fresh avocado for our 6 month old every morning at breakfast) Smallish property, hence not a lot of walking Amazing views of the ocean from every corner and room Parlor suite has additional area outside bedroom, which is great if you have a small baby who needs to sleep earlier Pools are exquisite to say the least Beach is terrific and the ocean is swimmable (no rocks, weeds and such). We went into the ocean everyday for 203 hours Mexican restaurant was the best, both with service and quality/taste of food Specialty restaurants need to allow kids below 12, although we did get the chef from the French restaurant (Piaf) to cook us a meal while we were at the Italian restaurant Cocktails are not watered down, as would be expected of a 5-star resort and the wait staff at the pool goes out of their way to remember your drink choices and such We had Fish tacos by the poolside one day, and it made for a memorable lunch... We will be staying at the Grand Velas overtime we head to Puerta Vallarta
Comment from Hotel Management
Jul 1, 2016 by General Manager, Hotel Management
I am so thrilled you had such a memorable stay at Grand Velas. Our commitment is to provide our guests a 5 star luxurious experience in every aspect and it is of great satisfaction we surpassed your expectations for the 203 hours you were with us in paradise. It will be our pleasure to welcome you upon your next visit to Puerto Vallarta. We will be waiting for you Prakash. Take care.
5 out of 5
by A verified traveler

Hotel todo incluido excelente servicio

Posted Jun 17, 2016
Excelente hotel, instalaciones de primera, servicio de lujo, concierge personal a tu disposicion y muy al pendiente durante toda tu estancia. Tiene 3 restaurantes excelentes con chef de cada especialidad, es una lastima que solo abran de 6pm a 11pm. El restaurante que el hotel maneja que esta abierto la mayor parte del día, se llama Azul, es bueno para ser todo incluido pero podría mejorar en la calidad de los alimentos.
Comment from Hotel Management
Jun 30, 2016 by Gerente General, Hotel Management
Gracias de antemano por sus comentarios y felicitaciones a todo el personal que se aseguró que recibiera un excelente servicio. Sin duda estaremos gustosos de continuar siendo su resort de preferencia cuando quiera disfrutar del verdadero lujo y la sofisticación que Grand Velas le ofrece. Un cordial saludo.
5 out of 5
by A verified traveler from North Carolina

Gourmet all inclusive

Posted Jun 4, 2016
Pros: Concierge, grounds, dinners
Cons: Repair the showers so that they are hot
Location: Nice downtown shopping and nearby casinos
Positives: Outstanding gourmet dinners, wonderful service, beautiful setting, and a truly excellent concierge -- Enrique. Negatives: There aren't a lot of lunch options and the shower is cold.
Comment from Hotel Management
Jun 19, 2016 by General Manager, Hotel Management
Thank you Hope for allowing Grand Velas to please your palate with a truly gourmet cuisine that can only be found at our 5 diamond paradise. Enrique and the rest of our dedicated staff will be looking forward to your next visit! Warm greetings from Puerto Vallarta.
3 out of 5
by A verified traveler from CA

Nice hotel, amazing staff

Posted May 28, 2016
Pros: Staff helpfulness, friendliness. Beautiful pools. Restaurant options.
Cons: Pool water temperature was too cool, and kids pool and jacuzzi's were being renovated/unusable, while we where there. Rooms nice, but not 5 star
Location: Easy access to airport, 20 min
Overall a nice hotel, made better by very polite, friendly and helpful staff. Excellent staff attitude made the trip a positive experience. Full disclosure at the time of booking re repairs/renovations, work on pools/closed pools, building going on in hotel or adjacent, would be the honest and honorable thing to do.
Comment from Hotel Management
Jun 3, 2016 by General Manager, Hotel Management
I truly appreciate your kind comments and suggestions. As you might know low season is the time that most hotels use to make some betterments and honestly sometimes we have one or two days to do so. If we underwent mayor remodeling anytime in the future we for sure will be putting in on our website. We hope that upon your next trip to Puerto Vallarta, Grand Velas will have the pleasure to welcome you again. Warm regards.
5 out of 5
by A verified traveler

excelente atencion

Posted May 14, 2016
todo fue excelente, el personal muy atento y siempre pendientes de las necesidades del huesped.
Comment from Hotel Management
May 19, 2016 by Gerente General, Hotel Management
Muchas gracias por su visita. Para nosotros fue un gusto deleitarla con nuestra excelencia en el servicio. Tengo confianza en que esta es solo la primera de muchas más visitas donde tendremos la oportunidad de sobrepasar sus expectativas. Estamos a sus órdenes
5 out of 5
by A verified traveler

I intend to go back to Grand Velas

Posted May 12, 2016
Fantastic service The food was great The people were very friendly
Comment from Hotel Management
May 18, 2016 by General Manager, Hotel Management
Our fantastic service will rest in await for your return as we make sure to surpass your expectations of a luxurious getaway in Puerto Vallarta. Warm greetings.
5 out of 5
by A verified traveler from d.f.

excelente hotel

Posted May 10, 2016
Pros: las instalaciones y personal
Cons: todo esta muy bien
Location: hay muchas actividades por hacer, motos acuaticas, tours, casinos.
excelente atención todo el tiempo, siempre que necesitábamos algo la gente del hotel nos atendía inmediatamente. Las instalaciones están en perfecto estado, super limpias y de calidad premium. Las habitaciones son muy amplias, y cuentas con todos los servicios desde el primer momento en que pones un pie en el hotel.
Comment from Hotel Management
May 19, 2016 by Gerente General, Hotel Management
Adrián, me da mucho gusto que se llevara una excelente impresión de nuestras instalaciones pero sobre todo la calidez y eficiencia de un personal atento y servicial. Espero Sr. Adrián que muy pronto nos distinga nuevamente con su preferencia para atenderlo como usted se merece. Le estaremos esperando