Ratings based on 458 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Room open on the ocean side.

Posted Feb 28, 2017
Pros: we were there for a wedding and the wedding and reception came off very good. Also the meals were very good for a large group.
Cons: The rooms and window could be cleaned better also having hot water is important.
The first 2 rooms we were escorted to were so dirty they were not expectable. The 3rd. room was clean but we asked for a king bed, we received 2 double and the patio door was so dirty you couldn't see out of the window. I have pictures. We also did not have hot water for the first day and a half. it was fixed the last day.
Comment from Hotel Management
Mar 3, 2017 by Karina Corona, Hotel Management
Dear Guest, I was informed that our Quality Manager already contact you regarding your comments. For sure we will change the glass door and we thank you for sharing your comments. I remain at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

An amazing place!

Posted Feb 28, 2017
Went with a group of 14 in Feb. 2017; amazing food, service, rooms-exceeded expectations!
Comment from Hotel Management
Feb 28, 2017 by Guest Service , Hotel Management
Mr. Kevin, thank you for visiting Grand Velas Riviera Nayarit and sharing us your excellent opinion about your experience with us. We look forward to hosting you again and satisfying all your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Staff was top notch

Posted Feb 28, 2017
Beautifully maintained. I just needed a rocking chair or recliner. I loved William the hawk and the peacocks.
Comment from Hotel Management
Feb 28, 2017 by Guest Service, Hotel Management
Ms. Linda, we thank your recent visit to Grand Velas Riviera Nayarit and your kind words about your stay. We would love to host you on your next holiday trip and indulging you with our "top notch" staff and the company of William the hawk and the peacocks. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

It just doesn't feel like it used to...

Posted Feb 26, 2017
This was our fourth year at Grand Velas. It delivers on food quality and cleanliness as always. The service at the pool was not super this year. I kept asking for drinks and then eventually walking to the bar to retrieve them myself and having that awkward moment of running into my waiter there. :/ The concierge was kind of a mess too. We were assured dinner reservations but they were cancelled the first night (or never made) and then dinner plans kept getting changed. It felt disorganized and harder to get into the full service restaurants than in prior years. In the end, they fixed it but it took me loudly objecting. Just more stress than one would hope for on a vacation
Comment from Hotel Management
Feb 28, 2017 by Guest Service, Hotel Management
Ms. Anne, thank you for your recent, fourth visit to Grand Velas Riviera Nayarit, and for each of your observations which are very important to know the aspects that you consider important to improve. We regret not having met the expectations of one of our valued frequent customers as you. Each of your observations will be of great help in reinforcing the training of our pool service and the efficiency of our concierge team. We reiterate our thanks and we hope to have the opportunity to host you in the near future to provide you with the service that you were accustomed to receiving. In the meantime, we wish you all the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from glenview, il

One week vacation from Chicago

Posted Feb 26, 2017
Pros: We loved our room and everyone who worked their really cared that we were happy.
Cons: More restaurants
Location: We very much enjoyed the Whale watching and going into town was fun
First time in puerto Vallarta and staying at an all inclusive. My wife and I just wanted to get away from our home and relax for a week which we did. We took two trips one to downtown and the other was whale watching. Both were good choices even though it seems like all the shops buy the same manufactured goods and re-sell them. The shops were not exciting but a worth while trip. Are friends told us to take the bus and it would be an enjoyable experience. Neither one of us loved the bus trip as it was long and mostly tourists like are self were on the bus. Are stay at Grand Vellas was outstanding. We upgraded to a room with a jacuzzi on the balcony. It didn't work the first 3 days and most of the workers didn't speak English. Thankfully I downloaded a great app, Google translate which gave me the ability to communicate with all. After 3 days they moved us to a better room with a working jacuzzi. The food, service and ambiance was wonderful. Are main server during the day, Jose Ramos was terrific and also our concierge Isabel was also wonderful. Are favorite restaurant was Italian and the manager mr. Guzman treated us like family. We ate to much and now being back in Chicago we have to lose all the weight we gained from all the terrific food. Great trip hope to go back next year!
Comment from Hotel Management
Feb 28, 2017 by Guest Service, Hotel Management
Mr. Barry, thank you for selecting Grand Velas Riviera Nayarit as your first all-inclusive resort in your first visit to Puerto Vallarta. We are proud to know that you enjoyed our wonderful food, service, and ambiance. We thank your special mention to José Ramos, Isabel y Guzman, who had the pleasure to serving you and treating you like family. We would love to host you again on your next trip to this beautiful place. Take care and all the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Don't change anything but the management

Posted Feb 22, 2017
Very enjoyable, all positives. Disappointed. We had $200.00 USD stolen from our room. Enrique, our service representative was great and very supportive. We were able to determine who was responsible. The hotel gave us a $200.00 credit. My disappointment was nobody from management attempted to contact us at any time. That's not how I run my business. Good luck.
Comment from Hotel Management
Feb 26, 2017 by Guest Service, Hotel Management
Thank you for visiting Grand Velas Riviera Nayarit and sharing us your observations about your visit. We offer you a sincere apology for not having properly contacted you during your stay, after the incident with your valuables. Like you, we at Grand Velas know how relevant it is to make our guests feel valued and listened to, although this time we did not demonstrate that. And for that, you have our sincerest apologies. You can be assured that we will take steps to tighten our operation in order to eliminate any miscommunication in the future. Once again, we thank you for your comment and we express you our hope to host you again to completely transform your perception about our resort. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

A real gem in Mexico!

Posted Feb 20, 2017
Exceeded our expectations with regards to service, comfort and experience. We couldn't have asked for a better family vacation. Thank you Grand Velas for an unforgettable holiday.
Comment from Hotel Management
Feb 20, 2017 by Guest Service, Hotel Management
Thank you very much for visiting Grand Velas Riviera Nayarit. We feel very proud to know that you enjoyed an "unforgettable holiday" in our resort. It will be a pleasure to host you on your next travel to this beautiful place. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from dearborn heights, michigan

This hotel was luxury and pampering from start

Posted Feb 15, 2017
We came to celeb our 25th Anniversary and it was an amazing experience! We were greeted right away and check in was done as we got welcoming massages sitting in the front. Greeted with several staff members from different areas explaining their job and how they could be of service to us. The wellness suite was beautiful. Just what I was looking for. The upper balcony with an ocean front view watching the sunset every night was breathtaking. Personal concierge went out of her way to make our stay a memory to last. We had same day massages for two watching the sunset in our room. She also helped book our excursions and spa treatments. The staff at the restaurants and entire hotel were amazing.
Comment from Hotel Management
Mar 12, 2017 by Guest Service, Hotel Management
Ms. Lobna, thank you for choosing Grand Velas Riviera Nayarit as the place to celebrate an event as important as your 25th anniversary. We are proud to have provided you "an amazing experience" from start to finish, with the special help of your personal concierge and each member of our staff, who had the honor to serving you. We hope to host you in a near future and pamper you with the hospitality and quality that characterized us. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Wonderful place to stay. All staff was extreamly friendly and accommodating.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Thank you for choosing Grand Velas Riviera Nayarit and Expedia on your recent travel vacation. It was a pleasure hosting you. We hope to see you in a near future. We wish you happy holidays and a wonderful New Year.
5 out of 5
Recommended
for Couples
by A verified traveler from Arizona

Great location but the staff are special

Posted Dec 21, 2016
Pros: Service Service Service !!!!
Cons: A little more maintenance on building exterior.
Location: Enough to do at the resort so need need to leave. But if you do, short ride to great golf or to Puerto Vallarta itself.
Grand Velas has it all, prime location on the Nuevo Vallarta beach, top notch restaurants but most important of all, world class service. Have tried other locations in that area but have always found ourselves coming back to the Grand Velas. There's a reason this resort gets consistently high customer reviews and they are totally warranted. All the restaurants are good but Piaf is excellent. We've been back four times in the last eighteen months, feels like home away from home now.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Mr. Fred, it was a pleasure to serve you on your recent trip to Nuevo Vallarta. We appreciate each of your kind words. Making our valued guests feel "like home away from home" is one of our main goals. We are proud to know that you felt welcome and enjoyed our "top notch restaurants" and "world class service". Our valued team of co-workers awaits you with open arms on your next visit to Grand Velas Riviera Nayarit. We send you our best wishes for a happy and wonderful New Year.