Ratings based on 449 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A real gem in Mexico!

Posted Feb 20, 2017
Exceeded our expectations with regards to service, comfort and experience. We couldn't have asked for a better family vacation. Thank you Grand Velas for an unforgettable holiday.
Comment from Hotel Management
Feb 20, 2017 by Guest Service, Hotel Management
Thank you very much for visiting Grand Velas Riviera Nayarit. We feel very proud to know that you enjoyed an "unforgettable holiday" in our resort. It will be a pleasure to host you on your next travel to this beautiful place. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from dearborn heights, michigan

This hotel was luxury and pampering from start

Posted Feb 15, 2017
We came to celeb our 25th Anniversary and it was an amazing experience! We were greeted right away and check in was done as we got welcoming massages sitting in the front. Greeted with several staff members from different areas explaining their job and how they could be of service to us. The wellness suite was beautiful. Just what I was looking for. The upper balcony with an ocean front view watching the sunset every night was breathtaking. Personal concierge went out of her way to make our stay a memory to last. We had same day massages for two watching the sunset in our room. She also helped book our excursions and spa treatments. The staff at the restaurants and entire hotel were amazing.
Comment from Hotel Management
Feb 18, 2017 by Guest Service, Hotel Management
Ms. Lobna, thank you for choosing Grand Velas Riviera Nayarit as the place to celebrate an event as important as your 25th anniversary. We are proud to have provided you "an amazing experience" from start to finish, with the special help of your personal concierge and each member of our staff, who had the honor to serving you. We hope to host you in a near future and pamper you with the hospitality and quality that characterized us. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Wonderful place to stay. All staff was extreamly friendly and accommodating.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Thank you for choosing Grand Velas Riviera Nayarit and Expedia on your recent travel vacation. It was a pleasure hosting you. We hope to see you in a near future. We wish you happy holidays and a wonderful New Year.
5 out of 5
Recommended
for Couples
by A verified traveler from Arizona

Great location but the staff are special

Posted Dec 21, 2016
Pros: Service Service Service !!!!
Cons: A little more maintenance on building exterior.
Location: Enough to do at the resort so need need to leave. But if you do, short ride to great golf or to Puerto Vallarta itself.
Grand Velas has it all, prime location on the Nuevo Vallarta beach, top notch restaurants but most important of all, world class service. Have tried other locations in that area but have always found ourselves coming back to the Grand Velas. There's a reason this resort gets consistently high customer reviews and they are totally warranted. All the restaurants are good but Piaf is excellent. We've been back four times in the last eighteen months, feels like home away from home now.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Mr. Fred, it was a pleasure to serve you on your recent trip to Nuevo Vallarta. We appreciate each of your kind words. Making our valued guests feel "like home away from home" is one of our main goals. We are proud to know that you felt welcome and enjoyed our "top notch restaurants" and "world class service". Our valued team of co-workers awaits you with open arms on your next visit to Grand Velas Riviera Nayarit. We send you our best wishes for a happy and wonderful New Year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
Pros: Everything
Cons: Pool stay open later at nite
Location: Excellent
Everything was great, best service we have had I a long time
Comment from Hotel Management
Dec 15, 2016 by Guest Service, Hotel Management
Thank yo for choosing Grand Velas Riviera Nayarit and Expedia on your recent travel. Was a pleasure pampering you with our personalized service and comfortable facilities. We hope to host you in a near future. Best regards and happy holidays.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

A great pool and swim up bar. Beautiful grounds!

Posted Nov 30, 2016
The most relaxing vacation we have ever taken! The bed linens were so comfortable and the room dark for sleeping!
Comment from Hotel Management
Dec 4, 2016 by Guest Service, Hotel Management
We appreciate your kind words on your recent stay in our resort. It was a pleasure hosting and providing you “the most relaxing vacation”. It will be a pleasure serving you in the near future. Best regards and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best service period.

Posted Nov 18, 2016
Best in Vallarta a bit pricy but top on the line. Great staff great food great views.
Comment from Hotel Management
Nov 20, 2016 by Guest Service, Hotel Management
Mr. Dario, thank you for staying in Grand Velas Riviera Nayarit. We hope to host you again and providing you an excellent vacation with our great staff, food, and views.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, United States of America

Grand Velas Hasn't Lost It's Charm

Posted Nov 17, 2016
Pros: Service and food
This is our 3rd time to Grand Velas and first time with the kids. The property, rooms, and pools are meticulously maintained. The food and service are on par with the 4 Seasons, but at 2/3 the price and you never have to pull out your wallet except for the spa. The kids club was great when we needed it, they have activities for all ages. We will be coming back again.
Comment from Hotel Management
Nov 17, 2016 by Guest Service, Hotel Management
Brian, we appreciate your recent visit to our property and every one of your kind words. At Grand Velas Riviera Nayarit, we are committed to maintaining the quality product and hospitality that characterizes us, as you have seen and felt throughout your various visits with us. We are proud to continue delivering the charm that compelled you to return this third time in the company of your kids, where they also have at their disposal the Kids club, a dynamic space for them to develop their creativity, coexist with other children and enjoy memorable experiences. It will be a pleasure to host you on your fourth visit to this beautiful Mexican paradise. Our best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

The staff could not have been any more attentive.

Posted Nov 16, 2016
Pros: Safe,Clean, Neat and easy to navigate. First class.
Location: We were so happy with the resort we rarely left. Everything we wanted was on property.
One of the best vacations we have ever had. Hotel was well designed for ease and convenience and the food was awesome.
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Mr. Tim, thank you for your kind words and your recent stay at Grand Velas Riviera Nayarit. It was a pleasure to host you and provided you "one of the best vacations" that you have ever had, whit our attentive staff and the awesome food that characterizes us. We hope to host you on your next trip to the beautiful Riviera Nayarit. Our best wishes and happy holidays.
5 out of 5
Recommended
for Couples
by A verified traveler from US

Just the best service we have ever experienced!

Posted Nov 15, 2016
Pros: The service that we had from checking in to check out was impeccable. We have stayed at many 4 & 5 Diamond properties across the world and the Grand Velas surpassed them all. The Service at all parts of the property was excellent... Josie Ramos and Miguel where amazing everyday at the pool, not only being prompted but anticipating when we would want to order food and drinks, just top notch. The room and its view was spectacular, the hotel restaurants were unbelievable for an All Inclusive property. We found the staff to be super attentive and very interested that we had anything we wanted and were completely satisfied with our stay.
Cons: the only thing i could say would need improving is if the Wifi was a bit faster.
Location: We only had 4 days at the resort and we never had to or wanted to leave with all the amenities on property.
Comment from Hotel Management
Nov 17, 2016 by Guest Service, Hotel Management
Kevin, we are pleased with your recent visit to our property. Thank you very much for staying at Grand Velas Riviera Nayarit. We are proud to provide you an excellent service from start to finish, with the personalized attention of each of our valuable co-workers, among them our team of receptionists and your pool waiters Josie Ramos and Miguel. In addition to offering you a memorable stay in one of our suites and restaurants "unbelievable for an All Inclusive property", as you mentioned in your kind comment. Regarding our internet signal, we are actively working to improve signal while keeping up with the huge demand for more and more bandwidth. It will be our pleasure to be your hosts on your next visit to the beautiful Riviera Nayarit. Best regards and happy holidays.