Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Feb 7, 2016
Excellent hotel! Great spa, service and food. The rooms are beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

hotel lindo y personal muy atento

Posted Feb 2, 2016
Pros: el espacio, la comodidad
Cons: si, quizas podrian modernizarlo un poco, sobre todo el baño ya se nota viejo
fue muy buena, el personal es muy atento y el hotel es lindo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
I wish you didn't try to make people completing the survey add a written experience. I takes too much time and I don't want to do it...
Comment from Hotel Management
Feb 5, 2016 by General Manager, Hotel Management
We appreciate your visit to Grand Velas. For all of us it will be of great pleasure to welcome you in the near future. Best wishes from sunny Puerto Vallarta.
5 out of 5
Recommended
for Couples
by A verified traveler from Utah

Nice hotel close to beach

Posted Jan 23, 2016
Pros: The beautiful, clean beach is so close. It is so clean!
Cons: The Italian restaurant got very crowded one night when the buffet was closed. I would keep the buffet open every night.
Location: We stayed at the resort the entire time.
Excellent staff, super clean, and a fantastic location right on the beach. We spent three days lounging at the pool and the beach. We enjoyed a few of the activities: yoga class, tennis, soccer and beach volleyball. We can't wait to go back!
Comment from Hotel Management
Jan 28, 2016 by General Manager, Hotel Management
Tracy thank you very much for your wonderful comments. I am really glad you had a great time at Grand Velas. Regarding our restaurant Lucca we are reacting as we speak to ensure our guests will have an optimal fine dinning experience. We can't wait for you to indulge in a five diamond experience once again. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2016
Muy buena atención, comida e instalaciones, el servicio es excelente
Comment from Hotel Management
Jan 29, 2016 by Gerente General, Hotel Management
Muchísimas gracias por preferir Grand Velas. Para nosotros sera un gusto poder recibirlo ni bien tenga la oportunidad.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Heavenly.

Posted Jan 12, 2016
Our family vacation at the Grand Velas was quite literally the best we have even taken. The combination of a fabulous room with stunning ocean views, superb cuisine and excellent service were a welcome respite from the grind of daily life. I had always been wary of all-inclusive resorts, having heard many mixed reviews, but this was the consummate carefree experience. Usually after a vacation I return home needing to recuperate but my experience at the Grand Velas left me completely revitalized. It is obvious that this is a family owned resort since every detail seems so well thought out. Everyone should treat themselves to this experience at least once in a lifetime.
Comment from Hotel Management
Jan 13, 2016 by General Manager, Hotel Management
Shelley Thank you for your splendid review. I am truly elated to know your getaway at Grand Velas was truly a "heavenly" one as every detail was there to make it a "carefree experience". Being an All-inclusive I am very glad you found our cuisine to be "superb". The Grand Velas family will be delighted to recreate for you this once in a lifetime experience as you make plans to return to our luxurious slice of heaven. All my best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

This was our second stay and we are impressed

Posted Dec 21, 2015
Food is great, setting is perfect and the service is impeccable. We tipped the waiters at every meal and they soon get to know which table is the "priority"...! All together a perfect getaway.
Comment from Hotel Management
Dec 24, 2015 by General Manager, Hotel Management
Thank you for making of Grand Velas your resort of choice for the last two years. I am very pleased to know you have found that consistency in our impeccable service. When the need of a perfect getaway arises, please know an experience beyond all compare will be awaiting. Happy holidays from our family to yours.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, CT

Excellent hotel, one of the best we ever stayed at

Posted Nov 30, 2015
This is a top notch hotel. The food was excellent. The staff were awesome. The hotel was a slice of paradise. The only down side was the Internet. If offering free internet at a five star hotel, the Internet should also be top notch. Nickel and diming a faster internet option does not go well with the rest of what this hotel is and the standard it lives up to.
Comment from Hotel Management
Dec 9, 2015 by General Manager, Hotel Management
Alex thank your for visiting our "slice of paradise" and allowing us to become one of the best hotels you have stayed at. I would like to let you know we are currently upgrading the bandwidth of our internet service precisely to make it up to our top notch standards. We hope you will soon find the opportunity to relive this one of a kind experience. All my best
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Best Beach hotel on Riveria Nayarit

Posted Nov 27, 2015
Pros: Great rooms, food, and service that is outstanding.
Cons: Their night bar/music/dance room was being updates. Hope they play Latin dance music in the new facility.
We have been to this resort in Spring when sea turtles crawl up the beach to lay their eggs. This year we observed several hatchings of one hundred or so baby turtles all along the beach, one right outside the hotel steps to the beach. A local conservatory helps to manage this to keep the turtle nests and hatching baby turtles safe from predators and curious visitors. Lots of wildlife . . . iguanas are seen to roam around the grounds among the bushes adjoining the pool. Two peacocks seemed to have taken up residency there. Some small rays could be seen feeding in the ocean surf very close to the beach. Many species of birds.
Comment from Hotel Management
Dec 10, 2015 by General Manager, Hotel Management
Jeffry thank you very much for making Grand Velas your resort of choice over the years. Our resort is highly committed with the environment and we are very proud that our guests can take part in a turtle release as it is a unique spectacle of Mother Nature. Certainly it makes for fond and long lasting memories. Now that we have finished all the remodeling it will be our pleasure to have you enjoy your favorite cocktail at Koi Bar as the opportunity presents itself again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent personalized service!

Posted Nov 27, 2015
Great food, amenities, and phenomenal service. Onsite restaurants were great. Kids club was an excellent option with a diverse set of activities. Onsite babysitting was a lifesaver.
Comment from Hotel Management
Nov 29, 2015 by General Manager, Hotel Management
Thank you for writing such delightful comments. I am very glad our "phenomenal service" brought your vacation experience to the next level. We take care of all the details; from our cuisine to the amenities to making sure the little ones are in expert hands. It all adds to make of Grand Velas that "excellent option" to travel with the family. We hope to serve your vacation needs for many years to come. All my best