Ratings based on 452 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from glenview, il

One week vacation from Chicago

Posted Feb 26, 2017
Pros: We loved our room and everyone who worked their really cared that we were happy.
Cons: More restaurants
Location: We very much enjoyed the Whale watching and going into town was fun
First time in puerto Vallarta and staying at an all inclusive. My wife and I just wanted to get away from our home and relax for a week which we did. We took two trips one to downtown and the other was whale watching. Both were good choices even though it seems like all the shops buy the same manufactured goods and re-sell them. The shops were not exciting but a worth while trip. Are friends told us to take the bus and it would be an enjoyable experience. Neither one of us loved the bus trip as it was long and mostly tourists like are self were on the bus. Are stay at Grand Vellas was outstanding. We upgraded to a room with a jacuzzi on the balcony. It didn't work the first 3 days and most of the workers didn't speak English. Thankfully I downloaded a great app, Google translate which gave me the ability to communicate with all. After 3 days they moved us to a better room with a working jacuzzi. The food, service and ambiance was wonderful. Are main server during the day, Jose Ramos was terrific and also our concierge Isabel was also wonderful. Are favorite restaurant was Italian and the manager mr. Guzman treated us like family. We ate to much and now being back in Chicago we have to lose all the weight we gained from all the terrific food. Great trip hope to go back next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Don't change anything but the management

Posted Feb 22, 2017
Very enjoyable, all positives. Disappointed. We had $200.00 USD stolen from our room. Enrique, our service representative was great and very supportive. We were able to determine who was responsible. The hotel gave us a $200.00 credit. My disappointment was nobody from management attempted to contact us at any time. That's not how I run my business. Good luck.
5 out of 5
Recommended
for Everyone
by A verified traveler

A real gem in Mexico!

Posted Feb 20, 2017
Exceeded our expectations with regards to service, comfort and experience. We couldn't have asked for a better family vacation. Thank you Grand Velas for an unforgettable holiday.
Comment from Hotel Management
Feb 20, 2017 by Guest Service, Hotel Management
Thank you very much for visiting Grand Velas Riviera Nayarit. We feel very proud to know that you enjoyed an "unforgettable holiday" in our resort. It will be a pleasure to host you on your next travel to this beautiful place. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from dearborn heights, michigan

This hotel was luxury and pampering from start

Posted Feb 15, 2017
We came to celeb our 25th Anniversary and it was an amazing experience! We were greeted right away and check in was done as we got welcoming massages sitting in the front. Greeted with several staff members from different areas explaining their job and how they could be of service to us. The wellness suite was beautiful. Just what I was looking for. The upper balcony with an ocean front view watching the sunset every night was breathtaking. Personal concierge went out of her way to make our stay a memory to last. We had same day massages for two watching the sunset in our room. She also helped book our excursions and spa treatments. The staff at the restaurants and entire hotel were amazing.
Comment from Hotel Management
Feb 18, 2017 by Guest Service, Hotel Management
Ms. Lobna, thank you for choosing Grand Velas Riviera Nayarit as the place to celebrate an event as important as your 25th anniversary. We are proud to have provided you "an amazing experience" from start to finish, with the special help of your personal concierge and each member of our staff, who had the honor to serving you. We hope to host you in a near future and pamper you with the hospitality and quality that characterized us. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Wonderful place to stay. All staff was extreamly friendly and accommodating.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Thank you for choosing Grand Velas Riviera Nayarit and Expedia on your recent travel vacation. It was a pleasure hosting you. We hope to see you in a near future. We wish you happy holidays and a wonderful New Year.
5 out of 5
Recommended
for Couples
by A verified traveler from Arizona

Great location but the staff are special

Posted Dec 21, 2016
Pros: Service Service Service !!!!
Cons: A little more maintenance on building exterior.
Location: Enough to do at the resort so need need to leave. But if you do, short ride to great golf or to Puerto Vallarta itself.
Grand Velas has it all, prime location on the Nuevo Vallarta beach, top notch restaurants but most important of all, world class service. Have tried other locations in that area but have always found ourselves coming back to the Grand Velas. There's a reason this resort gets consistently high customer reviews and they are totally warranted. All the restaurants are good but Piaf is excellent. We've been back four times in the last eighteen months, feels like home away from home now.
Comment from Hotel Management
Dec 22, 2016 by Guest Service, Hotel Management
Mr. Fred, it was a pleasure to serve you on your recent trip to Nuevo Vallarta. We appreciate each of your kind words. Making our valued guests feel "like home away from home" is one of our main goals. We are proud to know that you felt welcome and enjoyed our "top notch restaurants" and "world class service". Our valued team of co-workers awaits you with open arms on your next visit to Grand Velas Riviera Nayarit. We send you our best wishes for a happy and wonderful New Year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
Pros: Everything
Cons: Pool stay open later at nite
Location: Excellent
Everything was great, best service we have had I a long time
Comment from Hotel Management
Dec 15, 2016 by Guest Service, Hotel Management
Thank yo for choosing Grand Velas Riviera Nayarit and Expedia on your recent travel. Was a pleasure pampering you with our personalized service and comfortable facilities. We hope to host you in a near future. Best regards and happy holidays.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

A great pool and swim up bar. Beautiful grounds!

Posted Nov 30, 2016
The most relaxing vacation we have ever taken! The bed linens were so comfortable and the room dark for sleeping!
Comment from Hotel Management
Dec 4, 2016 by Guest Service, Hotel Management
We appreciate your kind words on your recent stay in our resort. It was a pleasure hosting and providing you “the most relaxing vacation”. It will be a pleasure serving you in the near future. Best regards and happy holidays.
5 out of 5
by A verified traveler

Wonderful all-inclusive experience!!

Posted Nov 27, 2016 on Hotels
Beautiful setting on the Riviera Nayarit. Excellent facilities and personalized service. Wonderful and memorable experience! Food - A Scenery, Beach, Pool, Spa - A+ Service, Attention to Detail - A+ On the food front, "Azul" was great for lunch. For dinner (reservations required), "Frida" (Mexican) was the best, "Piaf" (French, children under 12 not allowed) was good and "Lucca" (Italian) was okay.
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
It was a pleasure to host you on your recent trip. Thank you for considering your recent visit to Grand Velas Riviera Nayarit as a "wonderful and memorable experience". We look forward to providing you more delectable cuisine in each of our dining venues; the best reasons for your next return. Our best wishes and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best service period.

Posted Nov 18, 2016
Best in Vallarta a bit pricy but top on the line. Great staff great food great views.
Comment from Hotel Management
Nov 20, 2016 by Guest Service, Hotel Management
Mr. Dario, thank you for staying in Grand Velas Riviera Nayarit. We hope to host you again and providing you an excellent vacation with our great staff, food, and views.