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This is a very high end resort where service, quality and comfort is evident in every way possible. Virtually every staff person learns your name within a day and remarkably even remember your preferences. Our room was lovely with a plunge pool on the balcony where we enjoyed a coffee in the am or ...
Great staff. Couldn't do enough for us and extremely pleasant. Always smiling. Usual complaint about young over-indulgers being twits at 2 in the morning. But that happens at every all-inclusive so not the hotels fault. They advertise for premium liquors, but do not mention that the only beer you ...
I normally do not write reviews but our experience at the hotel was so positive and special I thought I would make brief comments. The entire stay (5 nights in late September) was great. Every experience with staff or hotel facilities was top notch. While somewhat limited...only 2 restaurants...food ...
We traveled many places, but our visit to Puerto Vallarta was one of the best. Staff was amazing, food was delicious, also lots of entertainment during the day. Everything was quite well prepared.
We loved our stay at the Grand Velas - this is a fabulous hotel, with an amazing swimming pool. We felt special and welcome throughout. The staff were very attentive, and the food was beautiful. I'd recommend this hotel to couples and families alike.
I just returned from five days at HRHV. This was my first time in Mexico, and my first time at an inclusive resort. I traveled alone and was so grateful and happy to find such a friendly place. The entire staff was kind and patient as I tried to remember Spanish I studied years earlier. The positive ...
That good for 3 or 4 days....One week is too long. If it have some place interest near resort....
Room has great view, 24 hours coffee shop offering coffee and snacks. Good restaurant options, plenty of entertainment in evenings. However, water pressure in shower is way too low.
I do have to say the hotel was great for the price we got it for. But upon check in our guy was extremely rude! There is no way they will let you check in before 3:00 and I mean you will wait until EXACTLY 3:00. I was completely mislead by their advertising on the website of receiving five hundred ...
Nice hotel. Very spacious. Very good food all the time. Lot of activity.
A hotel that strives for excellence in all areas, service, cleanliness and programs
We have being already three times and always have a very good time.
We cannot brag about the staff enough, they were incredible! Luis was our server at the pool/beach every day and he absolutely made our vacation more enjoyable. His attentiveness and care are second to none! Gabriella was also amazing in the Lobby Bar in the evening. The facilities are very nice, ...
Very nice hotel, only thing that really sucked was air conditioner wasn't working!! A lil too hot the first night, but staff was very helpful.
Excellent food. Great location. Low pressure. We were upgraded from two regular lowest cost rooms to the 3 bedroom 3 bathroom 1400+ sq ft suite on the 8th floor. Vacation of a lifetime!
This basic, comfortable & clean hotel is in the perfect location for exploring Puerto Vallarta. It’s walking distance to anywhere in Centro & Zona Romantic. Surprisingly quiet for being on a main street, Morelos. The courtyard pool was refreshing & cool on the hot, humid afternoons. We would definitely ...
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