Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Nice hotel with great food, courteous hotel staff

Posted Nov 27, 2016
Pros: The staff and food.
Cons: Updates on the rooms to the third floor.
The hotel stay was great. The food was authentic and delicious Mexican cuisine. Hotel staff was helpful, especially waiter Alfonso and bar tender Jairo.
5 out of 5
by A verified traveler from mexico

Hotel familiar

Posted Oct 17, 2016
Lindo hotel, buena ubicación, exelente trato del personal
4 out of 5
by A verified traveler from US

Going Three times a year

Posted Oct 12, 2016
Location: Good location for what we want to do
Great people . We go just to relax It is an older hotel but clean and more food than you can eat. Have to walk or take the shuttle to the beach but well worth it. The pool area is great. The room are always clean. Love the help.
4 out of 5
by A verified traveler from Anaheim

Cool staff

Posted Sep 6, 2016
Everyone was friendly and the staff always made sure we had a drink in our hand. Food is good and drinks are strong. Only bummer is they don't have the swim up bar anymore at the pool. The beach isn't quite walking distance but they have free shuttle service that comes every 15 minutes
Comment from Hotel Management
Sep 28, 2016 by Hacienda , Hotel Management
Dear guest we appreciate the time taken to write your comments about our services. We hope your next visit to our beautiful Mexican Hacienda to welcome in the best way and refreshing beverages to enjoy. Best regards Sayuri Ferral
4 out of 5
by A verified traveler from Toluca

Si regresaría

Posted Sep 4, 2016 on Hotels
Lo disfruté muy bien
4 out of 5
by A verified traveler from NV

It has a very nice mexican feeling

Posted Aug 23, 2016
It was great even though its a little far to walk to the center and to the nice beaches its was very mexicanized and the staff was great!
Comment from Hotel Management
Aug 24, 2016 by Hacienda , Hotel Management
Thank you for writing your opinion about our beautiful Mexican Hacienda, look forward to your next return to receive him gladly. Best regards Sayuri Ferral
3 out of 5
by Sergio

Posted Aug 19, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Apreciable Sergio, nos gustaría saber sus comentarios sobre nuestra hermosa Hacienda Mexicana. Esperamos su pronto regreso. Saludos Cordiales Sayuri Ferral
3 out of 5
by A verified traveler from california usa

Regular

Posted Aug 16, 2016 on Orbitz
Excellent service good food but my room has some problems
Comment from Hotel Management
Aug 24, 2016 by Hacienda , Hotel Management
Dear Guest, We really appreciate the time you took to share your feedback with us in this web site. Thanks again for your feedback; it helps us to improve our service. Regards Sayuri Ferral
5 out of 5
by A verified traveler from Los Angeles CA

Nice to enjoy the stay.

Posted Jul 23, 2016
The hotel was very friendly and hospitable. The inly thing I would have enjoyed better would be to have a cooler air conditioner. It was super humid and the air conditioner was not cool enough at night. We still felt it hot not even with the air on the highest.
Comment from Hotel Management
Aug 24, 2016 by Sayuri Ferral , Hotel Management
Dear Guest, We really appreciate the time you took to share your feedback with us in this web site. Thanks again for your feedback; it helps us to improve our service. Regards
5 out of 5
by A verified traveler

Posted Jul 20, 2016
Pros: La alberca muy limpia y las habitaciones
Cons: Más iluminación en la habitacion
Muy agradable la estancia, personal muy servisial, limpio, buena ubicación
Comment from Hotel Management
Aug 24, 2016 by Hacienda , Hotel Management
Apreciable Huésped, gracias por el tiempo brindado para escribir sus comentarios, trabajaremos en el punto señalado para mejorar. Esperamos su próxima visita para mostrarle las mejoras. Saludos Cordiales Sayuri Ferral