Ratings based on 308 Verified Reviews

3.5 out of 5
70% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Las Vegas, NV

Amenities, no pool access, no accessible

Posted May 22, 2017
I had to move to a different hotel, traffic noise, Food was OK, but not great, they arranged dinner Around the pool area, across from my room, Noise until 11:00PM
Comment from Hotel Management
May 24, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear Diana We appreciate your opinion, we regret that you have not enjoyed your vacation as most of our guests, we always seek the balance between rest and entertainment for all, our theme dinners such as Fiesta Mexicana, BBQ and seafood are thought for the enjoyment of all for that reason All events end at 10:00 p.m. maximum. Unfortunately you did not have the desired tranquility during your vacation. We invite you to return to our beautiful Hacienda to offer a room allocation with more tranquility and have the opportunity to assist you.
2 out of 5
by A verified traveler from Houston

Not convenient

Posted May 18, 2017
A group of four of us stayed at this hotel. The staff is not very friendly to tourist but very friendly to the locals. The food was terrible and we had an experience where as we were getting food the staff QUICLY started taking it away. The rooms were very humid and very outdated. Several days we did not have hot water as well. We did get a massage and the girls in that department are GREAT!! Overall the hotel was not to standards and most definetely will not be revisiting.
Comment from Hotel Management
May 22, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest. We appreciate your opinion, these allow us to improve every day, we regret that you did not enjoy our food during your stay as the majority of our guests, we are initiating the renovation of rooms to provide a better service and appreciate your very good opinion of our SPA team, we wish to have the opportunity to attend you again in our beautiful Hacienda. MOD Rodolfo Esparza
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, Nebraska

True Mexican Charm

Posted May 12, 2017
Had never been to Mexico or an all inclusive resort. This was one of the best experiences of my life! All of the staff were super friendly and kind. Starting with the staff greeting you at the door, check-in, restaurant, and activities. The name of this place is truly what it is... Mexican Charm. Plenty to do while on the resort - water aerobics, karaoke and games, shuttle to take you to the beach, and wonderful staff available to set up tours around Puerto Vallarta. Everyone was so kind and accommodating. Great English skills as well! The resort itself it beautifully decorated, green, and blooming. Would come back in a heartbeat!
Comment from Hotel Management
May 19, 2017 by thank you, Hotel Management
Thank you for your words, thank you for letting us know that your stay was pleasant, thank you for your words to our employees, and we hope this is the first of many visits to Puerto Vallarta and Hotel Hacienda, we all send you a big hug. Cesar Soto/Manager
2 out of 5
by A verified traveler from portland

Not a great stay!!!!

Posted May 5, 2017
Pros: Hotel grounds and beach club are nice....
Cons: Rooms need a full upgrade
Location: Location was OK.
First let me start by saying my wife and I take a lot of trips! We have stayed in many hotels. This place is very close if not the bottom of the line! The room was just ok clean but had a mildew smell that was very very bad. I did not sleep the first night at all! The staff was the best thing I could talk about. And the drinks were good also. But the food was slop nothing more! It looked and tasted bad! All of it! I would not stay at this place again for free. I picked this place based on the reviews that I read. It made me think people have no clue what good food is! Many people talked about how good the food was so I booked it. It was not a great choice! Do yourself a solid spend a lil bit more money and get a vacation to remember.
Comment from Hotel Management
May 19, 2017 by Please give us a new chance, Hotel Management
Thank you for staying with us on your recent visit to Puerto Vallarta, I am very sorry that your satisfaction differs a lot from most of our guests, I assure you that we will do everything possible to correct the details you mention, thanks also for recognizing the service of our employees , We would be very glad that you gave us the opportunity to attend you again and show you that we care your feelings, please do not hesitate to contact me. (We could prepare the dishes to your liking at the moment, I guarantee that we would do everything for you to enjoy). Your server and friend. Cesar Soto / General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Fresno CA

It was nice, a bit outdated

Posted Apr 28, 2017
Hotel was nice... it was definitely outdated. I purchased the all-inclusive which I thought was I could eat & drink all I wanted.... and I could..... as long as it was within the "set hours" no room service (food) no refrigerator & no microwave. Service was good & polite.
Comment from Hotel Management
Apr 29, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest We appreciate your opinion, we regret that your expectations are more regarding the services that we offer in our category of hotel 3 stars, is beginning the renovation of rooms conserving the Hacienda style to provide a better service, our greatest value is the warmth and quality of Our service as well as the delisiosa food that many of our guests enjoy, we invite you to return to our beautiful Haciena. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 24, 2017
Pros: It was very authentic Mexican hotel.
Cons: Bigger Beds
Location: It was close and easy to walk to were you would like to go.
Overall this hotel was a nice place to stay. It wasn't a long walk to the beach. Close walk to other things or a short cab ride to where ever you want to go. I was a safe area. Beds could be bigger it was hard to fit two grown adults in their small beds. The food was great something for everyone to eat.
Comment from Hotel Management
Apr 25, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest We appreciate your time to share your excellent vacation experience in our beautiful Hacienda. Our warm service, delicious food and great location allows us to be a great option to vacation, we invite you to return on your next visit to Puerto Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel; a really mexican Hacienda

Posted Apr 24, 2017
Very good hotel, Excellent service, Good food, spacious and clean room. Cons: small parking, bad internet
Comment from Hotel Management
Apr 25, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear John We appreciate your excellent opinion of our services, it was a pleasure to assist you and we invite you to return to our beautiful Hacienda Greetings from our beautiful Puerto Vallarta.
4 out of 5
Recommended
for Everyone
by A verified traveler

super hotel excellent staff will return

Posted Apr 20, 2017
Pros: the staff the location and the atmosphere
Cons: bar washrooms
Location: close to marina
stayed 5 nights everything was excellent got coffee every morning before the restaurant was open staff was fabulous the only bad thing was the bar washrooms need a serious updating
Comment from Hotel Management
Apr 20, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest. Thank you very much for sharing your opinion with our readers of EXPEDIA, we are pleased to know that you enjoyed an excellent holiday, as a sign of the importance of your comments, and is initiating the renovation of rooms, bathrooms of the Troje and other areas of guests, and Adjustments have been made in other areas. Our commitment is to provide a warm and quality service to all our guests We invite you to return to our beautiful Hacienda on your next trip to Puerto Vallarta
3 out of 5
by A verified traveler from Seattle, WA

Ok for the price

Posted Apr 14, 2017
Pros: Price.
Cons: More staff
Location: We loved the zoo and we also went on a cruise
Needed more staff. The staff was good if you could get them to talk to you.
Comment from Hotel Management
Apr 15, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest Thank you for sharing your comment and we will take it's account to improve every day. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL

Posted Apr 12, 2017
HOTEL WAS WONDERFUL, STAFF FRIENDLY. ROOMS WERE VERY CLEAN. NO COMPLAINTS
Comment from Hotel Management
Apr 13, 2017 by MOD Rodolfo Esparza, Hotel Management
Dear guest Thank you for share your excellent comment, our commitment is to provide services with warmth and quality to all our guests, we wish to return soon to our beautiful Hacienda.