Ratings based on 150 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from W

Incredible Staff, Noisy Rooms!

Posted Feb 17, 2017
Let me begin by saying Laura Bocadilla ( I believe I spelled her last name correctly) is the most incredibly accommodating hostess I have ever experienced in the hotel industry. She is the Main reason we didn't leave this hotel for another. The room we initially were given was small and old and dirty. Laura upgraded us to a beautiful room that he anpatio and view of the pool. Big mistake! It was so noisy at night when the music started that it shook the walls. The food really tasty and different every night and day. All in a tasty Mexican theme. Really very good for an all inclusive buffet style. If you can stand the noise the service and food and atmosphere is worth it. Say hello to Laura!
Comment from Hotel Management
Feb 19, 2017 by MOD Rodolfo Esparza, Hotel Management
Hello Ken & Lou We appreciate your time to write your opinion about your vacation experience, Laura our FOM, is an important part of our team, its main responsibility is to do everything possible to satisfy our guests, all our activities are planned with a balance of fun and relaxation, for that reason the music ends at 10:30 pm as maximum and the food is the best qualified by our guests for the variety and flavor. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Salmon Arm BC

Where Everyone Is Special.

Posted Feb 16, 2017
Pros: The staff were very good at the work they do. We would do our best to learn Spanish words and phrases from them during our encounters.
Cons: There seems to be improvements made constantly at this resort. The new washrooms are an example and we see rooms getting redone with upgrades.
Location: Location was on the hotel zone along with many others. There very many shopping centers in the area and the beach was very pleasant for a morning walk
We liked the pool courtyard area being separate from the beach area. Those that wanted beach were 7 minutes away and the pool area was never crowded. The food had great variety. You always found something different to try and if you wanted something simple such as a BLT or ham sandwich, it was available. The resident Iquanes were entertaining. The amount of staff were more than you find at other resorts. We had a superior room that was on the 2nd floor. Everything worked just fine and the king bed was comfortable and not hard like some are in Mexico. The other people you meet become close friends. The resort was very safe. The nearby Marina terminal was handy for booked excursions and the Soriano's and Walmart were perfect for shopping.
Comment from Hotel Management
Feb 18, 2017 by MOD Rodolfo Esparza, Hotel Management
Hello Kelownasouky Thank you for sharing your holiday experience with our readers, our best value are the warmth of our staff, our quality and variety of our food is recognized by all our guests, through your comments and suggestions every day we are improving our service and our facilities . All the staff appreciate your excellent comments and we hope to be able to assist you again in your next trip to our beautiful Puerto Vallartra. Best regards MOD Rodolfo Esparza
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina,Sask.Canada

Has Mexican Charm!

Posted Feb 16, 2017
Pros: The Mexican décor & Cleanliness.
Cons: There is a lack of daytime recreation
Location: Central location near shopping places,beach is only 2 blocks away as is the marina
It has Mexican charm & food with a bit of American side dishes mixed in.The atmosphere is pleasant as all the quests interact with each other & have a good time. For a lower budget vacation you get good value for your dollar.
Comment from Hotel Management
Feb 16, 2017 by MOD Rodolfo Esparza, Hotel Management
Good afternoon Andy & Vi. Thank you very much for your comments, the food is delicious and with options for all the guests besides our warm serevicio, we will improve our program of activities with options for all our guests, we wish to be able to assist you again in your next trip to Puerto Vallarta. Mod Rodolfo Esparza
4 out of 5
Recommended
for Everyone
by A verified traveler from so. cal

Good food for buffet type,exelent serice,nice trop

Posted Feb 8, 2017
Liked the bar on the beach,only hotel with food and bar on the beach ,very clean,good drinks
Comment from Hotel Management
Feb 10, 2017 by MOD Rodolfo Esparza, Hotel Management
Hello Retired Thanks for your comments, we are glad that you had a good holiday, It will be a pleasure to serve you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Love that Mexican Charm and Hospitality!

Posted Feb 6, 2017
Pros: The room was perfect--quiet, good temperature control, comfortable beds. All the staff are warm, friendly and easy to interact with.
Cons: Perhaps spanish lessons and dance lessons.
Location: Location is perfect in that beach is only 2 blocks away, shopping is close by, and bus and taxi service is at hand.
As many others have already said, I also found in my 22 days (my 4th time at the Hacienda) that all the staff without exception, from the management, front door, reception areas, in the restaurants/bars, and throughout the complex are skilled, very friendly, and extremely accommodating. The hotel guests include a lot of fellow Canadians I noticed, but what I really appreciated was the fact that often there were Mexican families coming that made me feel I was really experiencing Mexico. The hotel itself and the daily menu added to that experience and that's why I think so many people return year after year. There are only about 155 rooms so you quickly recognize everyone staying there. I found the staff very eager to help when I let them know I had been working on my espanol for a couple of years. A big positive change from my last visit was the excellent evening musical entertainment for singing and dancing that many seemed to enjoy. The Hacienda is a great place to mellow out and relax, mix work with pleasure if necessary, and interact with all the fantastic staff working there. The only criticism would be---the time goes by too fast!!
Comment from Hotel Management
Feb 6, 2017 by MOD Rodolfo Esparza, Hotel Management
Hi, Gerry. We are proud that you have had an excellent vacation in our Hacienda, most of our guests enjoy our great variety of food and drinks, our greatest commitment is to provide services with warmth and quality. We wish to be able to assist you again in your next visit to our beautiful Puerto Vallarta.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles California

Nice Mid-level Resort

Posted Jan 26, 2017
Pros: The staff were great. There was a relaxed simplicity about the environment. Beautiful places to enjoy a Cuban cigar and relax at the facility.
Cons: Plumbing fixtures in the rooms were poorly done. Flanges around the shower valves didn't cover the breakthrough of the tile. Sink faucet not calked.
Location: 10 minutes from airport. Taxi to the Romantic or Downtown area. You are at the north end of the beach, so you can beach walk south a long way
Rooms are simple but clean. Hotel has a nice tropical feel with open air dining, court yard, and lobby. They have their own beach club during the day with a beautiful spot on the beach, lounge chairs, bar, and limited grill. It is only a short walk or shuttle from the hotel to the beach-club. Entertainment in the evening is around the pool and was of a high quality. Smoking allowed almost anywhere except in your room. Excellent variety of food and plenty of it. The wait-staff were super nice and seemed genuinely happy. They made my stay very pleasant. No problem getting a cab.
Comment from Hotel Management
Jan 26, 2017 by MOD Rodolfo Esparza, Hotel Management
Hello Boxter, thank you so much for your comments, we are initiating the renovation of our rooms and other areas of the hotel to provide better facilities, our most important value is the warmth and quality of service by all the staff. All the staff appreciate your comments with which they allow us to improve every day.
2 out of 5
by A verified traveler

Older hotel. Rooms need an upgrade. Halls are dark

Posted Jan 24, 2017
We stayed for one night and moved. Food was good but dining room was dark. Hallways were dark and rooms need upgrading.
Comment from Hotel Management
Jan 24, 2017 by Rodolfo Esparza, Hotel Management
Mr KT thank you for your comments, we are initiating the renovation of the rooms and improving our facilities. We wish to have the opportunity to attend to you again. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Don't stay in the standard rooms superior rooms Worth the extra money
Comment from Hotel Management
Jan 21, 2017 by MOD Rodolfo Esparza, Hotel Management
Thank you for sharing your comments, we are initiating the renovation of the rooms to provide better facilities to our guests. We hope to see you again.
3 out of 5
by A verified traveler from ri

Old property

Posted Jan 18, 2017
Room uncomfortable, food was Ok (recycled buffet food) staff were excellent trying to accommodate needs
Comment from Hotel Management
Jan 21, 2017 by MOD Rodolfo Esparza, Hotel Management
Good morning Michael, thank you for sharing your comments, we are initiating the renovation of the rooms to provide better facilities to our guests while preserving the Mexican hacienda atmosphere, we will expand the variety of buffets to avoid perception of repetitive food. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel with great food, courteous hotel staff

Posted Nov 27, 2016
Pros: The staff and food.
Cons: Updates on the rooms to the third floor.
The hotel stay was great. The food was authentic and delicious Mexican cuisine. Hotel staff was helpful, especially waiter Alfonso and bar tender Jairo.
Comment from Hotel Management
Jan 21, 2017 by MOD Rodolfo Esparza, Hotel Management
Hello Brenda, an apology for the delay in answering your good comment, our main value is the excellent service that we provide to our guests and you are right the food is described as delicious by our guests. We hope to see you again here in Puerto Vallarta.