Ratings based on 247 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Great Vacation!

Posted Jan 23, 2017
Pros: Beach, Pools, Hot Tubs, Staff, Food, Restaurants, Friendly Staff
Cons: Noise level on maintenance being conducted in the middle of the night. Charging $1000 deposit on complimentary guitars.
Location: Casino right across the street
I really enjoyed staying at the Hard Rock on my vacation. The friendly staff and service was extremely good. All of the restaurants are delicious. Ipanema was over the top good with the extremely good compliment buffet to the overwhelming quantity and assortment of meats that are brought until you've had enough. Also had extravagant meal at the Ciao italian restaurant by ordering the Ribeye, yum! The Zen restaurant was also at the top of the list with elegance and culinary artistry. The Frida mexican restaurant is right on the beach with an open buffet ALL day which kept me full while sitting underneath a beach cabana. The grounds are kept clean and the staff is ready to serve immediately whether you are by the pool or on the beach, they bring you anything you want. My room was cleaned and replenished daily which made me feel like a king. I highly recommend the Hard Rock All Inclusive.
Comment from Hotel Management
Jan 23, 2017 by Customer Care Vallarta, Hotel Management
Hello Scott Thank you very much for sharing your experience with us. We are so happy to learn that you had a wonderful time in our hotel. I can assure you that our staff works relentlessly every day to provide the best service and to improve in every possible area so we can offer you an incredible experience every time you visit us. In regards of our program Picks, we offer you the possibility to play a Fender guitar in your room and we provide all the necessary perks to ensure you can enjoy your time. Let us know prior next visits and we will gladly help you with the procedures. We hope to see you very soon for another amazing vacation so please do not hesitate to contact us prior next reservations and we will gladly assist you with the arrangements of the trip. Cheers Angel Regalado Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

All around a good choice!

Posted Jan 22, 2017
Pros: Very nice all around. Only a $10 cab ride to downtown PV--but you are away from the hustle/bustle of the city center. The beaches are pristine.
Cons: Maybe more variety in tours. Also--open the Market Place for dinner in addition to breakfast/lunch.
Location: Walk the beach...so beautiful! Go to town and walk the Malecon.
We loved our stay. Room and grounds are very nice...clean and taken care of with attention to detail by a staff that is very genuine in their happiness to see you and be of service. Our only questionable experience was with Michelle who is really a the "use your credits desk" aka "would you like to book a stay at another of our properties?"...not quite a full time share pitch but close. She assured us going on a tour would not affect touching base with our Gray Line Rep. to confirm our departure transportation. We did the city/tequila distillery tour (excellent***) only to have no one want to pass on the info to Gray Line. We called and took care of it ourselves...but it was a kind of strange experience. That city tour with Freddy was just great. He took us off the beaten path to see some really quaint sections of the city...must see Liz and Dick's homes...very neat area. Gray Line should give Freddy his our special tour...one of the best guides we have ever had in extensive traveling. Just the right mixture of info, humor, and charm. Food at Hard Rock was good with the exception of Frida...I do not like alfalfa sprouts on seafood enchildadas...The Market Place breakfast has something for every taste...what a variety...I have only seen something as nice at the Wynn in Las Vegas. Loved the Italian (smaller portions) and Brazilian (9 choices of skewered meats and of cportions). Snack abound on a daily basis (fire over pizza--with many topping choices was very tasty.)
Comment from Hotel Management
Jan 23, 2017 by Customer Care Vallarta, Hotel Management
Hello Pewla What an incredible experience you share with us. We feel very glad to learn that your visit was such a success. I can assure you that our Vacation Planners have an extensive variety of options for activities and tours, we highly recommend you to contact them prior arrival and we will gladly assist you with exactly what you are looking for. Thank you for recognizing the effort of our staff, we all work non stop to provide you with the most memorable time and a wonderful experience. Please do not hesitate to contact us prior next reservations to make sure you have a flawless and amazing 5 star experience. Best Regards Angel Regalado Customer Care Hard Rock Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Great beach, Great pools friendly attentive staff

Posted Dec 30, 2016
Location: Great beach activities. Everything from Jetskiing to fishing and volleyball. This place has it all.
The HRV staff was incredibly friendly. They went out of their way to ensure you had everything needed to maximize your stay. Service was great, food was great and the many options for things to do and see were outstanding. I would come back again and again.
Comment from Hotel Management
Jan 25, 2017 by Customer Care Vallarta, Hotel Management
Dear CRA Thank you very much for sharing this review of our hotel. We are so glad that you and your family had an amazing time with us and as you mention for us the great service is an essential part of our mottos and our staff works nonstop every day to make it happen. Thank you for mentioning their effort, we are very proud to have them and it’s a pleasure to make you feel as comfortable as you have described it. We invite you to send us any additional comments or request you may have and contact us prior your next reservations to ensure you get exactly what you need for another incredible vacation. We hope to see you all very soon. Best Regards Angel Regalado
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was great, as was the staff,

Posted Dec 18, 2016
Hugo and Jessy went above and beyond in the Brazilian restaurant for our group as we found all the staff was so accommodating. Wish we could have stayed longer.
Comment from Hotel Management
Dec 28, 2016 by Customer Care Vallarta, Hotel Management
Dear guest, We appreciate your comments very much. We appreciate you recognize Hugo and Jessy for their efforts, I assure you we will keep working to maintain our hight standards. We will be waiting for your next visit. Sincerely, Ángel Regalado
5 out of 5
Recommended
for Everyone
by A verified traveler from US

My daughter's honeymoon review - she loved it!

Posted Dec 2, 2016
My husband and I stayed at the Hardrock Hotel in Puerto Vallarta, and I highly recommend this location. The property is beautifully kept and we really enjoyed the ocean view. The staff are all very friendly. I was most impressed with the service we received from the Frida restaurant. If you are looking for authentic Mexican food then this is your place. They have a great selection of exquisitely prepared meals. The service was so exceptional that we ended up eating there all most our entire stay. Juan the manager made us feel like royalty, he always greeted us by name and made sure that we were taken care of. Not only was the service extraordinary but you get to enjoy your meal with amazing ocean views. We always left Frida with full happy bellies followed by a long sunset walk on the beach. We loved our stay. I would go back just to eat at Fridas it was so good.
Comment from Hotel Management
Dec 28, 2016 by Customer Care Vallarta, Hotel Management
Dear Amanda, Thank you for sharing your experience with us. It was a great honor for us to commemorate such a special occasion. We are very happy to learn you encountered our hotel as lovely as you have described it. It will be our pprivilege to have you back for another great time. Sincerely, Ángel Regalado
3 out of 5
by A verified traveler from US

Not what's expected from a Hard Rock

Posted Oct 23, 2016
Location: Downtown
We had visited Hard Rock in Punta Cana and absolutely loved it. Assuming this was on the same scale we chose this hotel for Puerto VALLARTA. It is not. The rooms are small and pretty dark, and we paid for an upgrade. There is water damage all over the hotel to the point where walls are peeling and mold will start forming. They only offer 1 type of beer at the pool bar which is horrible. The sushi restaurant is very good but everything else is not on par with the Hard Rock name. We left the hotel a day early plus left for 2 days during our stay because we were so unhappy. We let the front desk know we were leaving but they claimed to have no notice of it. I called Expedia to see if there was anything we could do since we hadn't used the amenities or hotel and they could track that but they said they wouldn't and the hotel would have to. The hotel told us Expedia never contacted them and it was Expedia's issue to deal with. We even checked out a day early and all we got was a free $10 bottle of wine from hotel with an angry look. Not only am I disappointed in the hotel that we paid a lot for but Expedia for how it was handled. We book allll of our travel through them and we should've been taken care of or at least tried.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome time spent here on our honeymoon!

Posted Oct 17, 2016
Pros: Best way was the all inclusive! Didn't matter what we wanted we could find. Drinks and foods :)
Cons: N/A
Location: Manly stayed at the resort and walked the beaches. Went to a waterpark/ dolphin experience (aquaadventure). It was pretty bad and run down.
Room was great and always clean. Staff was very helpful and friendly. Overall very nice
Comment from Hotel Management
Dec 1, 2016 by Luis E., Hotel Management
Dear guest, We would like to thank you for taking the time to share your experience with us. It's a great pleasure for us to see your satisfaction. Thank you for choosing us to spend your special day. We are very happy to have created such an amazing experience. We would like to have you back for another awesome time. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice for vacation!

Posted Oct 13, 2016
Pros: Customer service was above and beyond incredible.
Cons: Um.... ????
Great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Family friendly hotel right by the beach.

Posted Sep 26, 2016
It was my first time in Mexico, and it was a trip for the books! Hard Rock had amazing views and a lot of activities for you to do. I would recommend reading the book in your hotel room because there was a lot of things we missed because we did not know it was there. The fire show was great! I believe those are usually Saturday nights. I would recommend going to Sun Bar and seeing the bartender Tony, he made our stay very fun! They have karaoke and dancing at that bar. As far as eating, The Market had delicious breakfast! Ciao was super romantic during dinner time and the food was great. Frida had the best guacamole that they make in front of you. The hotel had bars in the pool you could swim up to. Lots of beach activities. Overall I had a great experience. Oh and the cleaning maids for our room were absolutely fantastic! My room looked as if no one stayed there every time I left the room for a few hours and came back. And trust me the room was pretty messy every time we left. They were on top of the room cleaning every day. Friendly staff that made us feel comfortable the entire trip. Only negative I had was the mosquitoes. Make sure to bring bug spray!! Lots of mosquitoes in Puerto Vallarta.
Comment from Hotel Management
Oct 10, 2016 by Luis E., Hotel Management
Hello JAsmine, Thank you very much for sharing your review with us, we appreciate your comments very much and it's a pleasure for us to have created such a great vacations for you. Thank you very much for choosing us and we hope to have you back very soon. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
3 out of 5
by A verified traveler

Old and dirty

Posted Aug 12, 2016
the hotel is just badly maintained and overall dirty. the only thing that saves it is the great service and amazing people that works there.
Comment from Hotel Management
Aug 27, 2016 by Luis E., Hotel Management
Hello, Thank you very much for taking the time to share your opinion, we appreciate your point of view. I assure you we are working to improve tevery aspect of our resort. We are building a new Rock Spa which will be open very soon. We are improving the grounds and implementing many changes that I am sure you will enjoy. Please come back and let us show you our new face. Sincerely,