Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from SF

Posted Dec 21, 2015
Great staff. Beautiful beach right in front of beautiful grounds. Didn't use the pools but enjoyed daily walk on the beach, once all the way to Nigeria's and taxi back for 130 pesos . Great stay and probably will repeat for short stays.
Comment from Hotel Management
Dec 27, 2015 by Luis E, Hotel Management
Hola Bob, Thank you very much for sharing your amazing experience with us. Thank you for the observations, we will definitely work to improve every aspect in order to offer you a greater experience. You have described our resort perfectly and I am very happy to learn that you had such a great time with us. Thank you so much and we will be waiting to see you again next spring season. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Couples
by pwinchester

Cannot ask for a better hotel in time of crisis

Posted Nov 3, 2015 on Orbitz
We stayed at the Hard Rock right when Hurricane Patricia and it was chaos with everyone trying to leave the city. We couldnt find a flight out and ended up staying at the hotel and were so fortunate since the staff was so diligent. They stayed up all night to get the hotel ready as a shelter for us (instead of sending us to a government run shelter. We got world class service when we didn't expect it at all. The general manager was kind and intelligent, he communicated clearly the situation to us and what we should expect. After the hurricane missed us, they turned around (without a break) and set up the hotel so it's ready for us to relax and enjoy. The hotel is nice and clean, layout was great, the beach front is a bonus. To be honest, the food here wasn't the best but I am so happy I didn't stay at some Groupon hotel and get shipped off to a shelter far in land of mexico. We trusted the staff with our lives and it paid off greatly. Will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted Nov 3, 2015
Pros: We loved the variety of restaurants and the high quality food. It was so fun to try out some new things I never had and not worry about a bill.
Cons: The only thing, to be expected as it is the Hard Rock, is it can get loud at night with music going. Definitely don't go if you expect peace and quiet
We just got home from our stay at the Hard Rock Vallarta and we were so sad to leave! We had the best experience there. The staff is absolutely amazing, so helpful, friendly and always there when you need them. I seriously have never been treated so nice by a hotel staff. You don't ever want for anything!
Comment from Hotel Management
Dec 27, 2015 by Luis E, Hotel Management
Hi Dani, Thank you for approaching us with your opinion, we appreciate your feedback as we use it as a valuable tool to improve the aspects of our resort that require attention. We are happy to learn that you enjoyed your stay and thank you very much for recognizing our staff’s work. We would be waiting for your next visit and please let us know so we can assist you with the arrangements. Rock on! Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Families
by A verified traveler from Guadalajara, Jalisco, México

Hotel con albercas templadas y excelente servicio

Posted Oct 26, 2015
Pros: Albercas, cuarto y servicio.
Cons: La comida, falta variedad. Mejorar el sabor y calidad de las bebidas.
Location: La playa es tranquila y agradable para poder meterse al mar.
El servicio es excelente, falta más variedad en la comida y más calidad en las bebidas, pero es la 2da vez que visitamos el hotel debido a que las albercas están muy agradables y templadas, la playa igual, el cuarto excelente y moderno.
Comment from Hotel Management
Nov 10, 2015 by Luis Entrala Fàbregas, Hotel Management
Hola Martha, Muchas gracias por compartirnos sus comentarios con respecto a su estancia en nuestro hotel. Estamos muy agradecidos con usted por habernos elegido y por segunda vez. Sin duda queremos atenderla de la mejor manera durante su tercera visita y por ello le aseguro que tomaremos en cuenta su opinión sobre la comida y procuraremos ampliar las opciones, tenga por seguro que solamente es cuestión de que se acerque con nosotros y con todo gusto le prepararemos lo que apetezca. Estamos comprometidos en otorgarle lo mejor de nosotros y lograr su satisfacción. Sinceramente, Luis Entrala Fàbregas Director General Hard Rock Hotel Vallarta
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel ideal para un par de días

Posted Oct 3, 2015
Ojalá y pudieran revisar sus tarifas, no me parece muy adecuada su relación costo-servicio
Comment from Hotel Management
Nov 10, 2015 by Luis Entrala Fàbregas, Hotel Management
Estimado huésped, Apreciamos mucho sus comentarios y le aseguro que no los tomaremos a la ligera. Nos gustaría saber más sobre usted y las circunstancias en las que su estancia se desenvolvió. Estamos seguros de que podremos proveerle una estancia más placentera y para ello quisiéramos que nos contactara directamente por medio de nuestro sitio web oficial. Sinceramente, Luis Entrala Fàbregas Director General Har Rock Hotel Vallarta
1 out of 5
by A verified traveler from California

So disappointed..........

Posted Sep 27, 2015
I wont even waste much time by writing a review it was that bad...... Run down hotel not 4 star at all and unacceptable food. I stayed 3 nights out of six and checked out early but not before I was told by Expedia I would have to pay a penalty night of over $300.00 that the hotel would not refund due to my leaving early....... I paid the 300.00 just to get out of there and on to a better place.......
5 out of 5
Recommended
for Couples
by Syrena K.

Husbands birthday

Posted Sep 27, 2015 on Orbitz
This is such an amazing resort, we had the best week ever. The staff is so friendly and attentive they even call you by your name. The pool entertainers were fun and the waiter staff at the pool is so excellent. We especially loved Jesus, he was the nicest and friendliest person I have ever met. He became a friend to us. We will treasure this vacation for our whole life. We also had a blast on our excursions. We went zip lining and to the markets islands. Absolutely breathtaking.
5 out of 5
Recommended
for Families
by Guest1

Awesome hotel - geared up for families with small children

Posted Sep 26, 2015 on Orbitz
I could not say enough good things about this hotel. The restaurants have delicious food, you have to make a reservation- hassle free 100. The food in the snack place is average but better that we have found in other all-inclusive hotels. The service is excellent! People would go out of the way to make you feel at home. Everything is convenient for small children. It is worth any cent you spend on it!
5 out of 5
Recommended
for Families
by Maurice S.

Amazing As Usual!

Posted Sep 26, 2015 on Orbitz
This was our second time, staying at the Hard Rock Vallarta. It was just as incredible, as the first time. The rooms are clean and modern. The staff was very welcoming and extremely attentive to all of our wants and needs. My favorite restaurant is Ciao, the food and the view were both amazing!
5 out of 5
Recommended
for Couples
by Carlos Edmundo from México

Best all inclusive hotel in Nuevo Vallarta...

Posted Sep 16, 2015 on Hotels
Nice hotel very clean and fun, many tinks to do in and around them...
Comment from Hotel Management
Dec 29, 2015 by Luis Entrala Fabregas, Hotel Management
Esteemed Carlos Edmundo, Thank you very much, we appreciate your feedback and we are very happy to learn that you had a great time. We hope to see you soon again. Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta