Ratings based on 135 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Great beach, Great pools friendly attentive staff

Posted Dec 30, 2016
Location: Great beach activities. Everything from Jetskiing to fishing and volleyball. This place has it all.
The HRV staff was incredibly friendly. They went out of their way to ensure you had everything needed to maximize your stay. Service was great, food was great and the many options for things to do and see were outstanding. I would come back again and again.
Comment from Hotel Management
Jan 5, 2017 by Customer Care Vallarta, Hotel Management
Dear CRA Thank you very much for sharing this review of our hotel. We are so glad that you and your family had an amazing time with us and as you mention for us the great service is an essential part of our mottos and our staff works nonstop every day to make it happen. Thank you for mentioning their effort, we are very proud to have them and it’s a pleasure to make you feel as comfortable as you have described it. We invite you to send us any additional comments or request you may have and contact us prior your next reservations to ensure you get exactly what you need for another incredible vacation. We hope to see you all very soon. Best Regards Angel Regalado
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was great, as was the staff,

Posted Dec 18, 2016
Hugo and Jessy went above and beyond in the Brazilian restaurant for our group as we found all the staff was so accommodating. Wish we could have stayed longer.
Comment from Hotel Management
Dec 28, 2016 by Customer Care Vallarta, Hotel Management
Dear guest, We appreciate your comments very much. We appreciate you recognize Hugo and Jessy for their efforts, I assure you we will keep working to maintain our hight standards. We will be waiting for your next visit. Sincerely, Ángel Regalado
5 out of 5
Recommended
for Everyone
by A verified traveler from US

My daughter's honeymoon review - she loved it!

Posted Dec 2, 2016
My husband and I stayed at the Hardrock Hotel in Puerto Vallarta, and I highly recommend this location. The property is beautifully kept and we really enjoyed the ocean view. The staff are all very friendly. I was most impressed with the service we received from the Frida restaurant. If you are looking for authentic Mexican food then this is your place. They have a great selection of exquisitely prepared meals. The service was so exceptional that we ended up eating there all most our entire stay. Juan the manager made us feel like royalty, he always greeted us by name and made sure that we were taken care of. Not only was the service extraordinary but you get to enjoy your meal with amazing ocean views. We always left Frida with full happy bellies followed by a long sunset walk on the beach. We loved our stay. I would go back just to eat at Fridas it was so good.
Comment from Hotel Management
Dec 28, 2016 by Customer Care Vallarta, Hotel Management
Dear Amanda, Thank you for sharing your experience with us. It was a great honor for us to commemorate such a special occasion. We are very happy to learn you encountered our hotel as lovely as you have described it. It will be our pprivilege to have you back for another great time. Sincerely, Ángel Regalado
3 out of 5
by A verified traveler from US

Not what's expected from a Hard Rock

Posted Oct 23, 2016
Location: Downtown
We had visited Hard Rock in Punta Cana and absolutely loved it. Assuming this was on the same scale we chose this hotel for Puerto VALLARTA. It is not. The rooms are small and pretty dark, and we paid for an upgrade. There is water damage all over the hotel to the point where walls are peeling and mold will start forming. They only offer 1 type of beer at the pool bar which is horrible. The sushi restaurant is very good but everything else is not on par with the Hard Rock name. We left the hotel a day early plus left for 2 days during our stay because we were so unhappy. We let the front desk know we were leaving but they claimed to have no notice of it. I called Expedia to see if there was anything we could do since we hadn't used the amenities or hotel and they could track that but they said they wouldn't and the hotel would have to. The hotel told us Expedia never contacted them and it was Expedia's issue to deal with. We even checked out a day early and all we got was a free $10 bottle of wine from hotel with an angry look. Not only am I disappointed in the hotel that we paid a lot for but Expedia for how it was handled. We book allll of our travel through them and we should've been taken care of or at least tried.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome time spent here on our honeymoon!

Posted Oct 17, 2016
Pros: Best way was the all inclusive! Didn't matter what we wanted we could find. Drinks and foods :)
Cons: N/A
Location: Manly stayed at the resort and walked the beaches. Went to a waterpark/ dolphin experience (aquaadventure). It was pretty bad and run down.
Room was great and always clean. Staff was very helpful and friendly. Overall very nice
Comment from Hotel Management
Dec 1, 2016 by Luis E., Hotel Management
Dear guest, We would like to thank you for taking the time to share your experience with us. It's a great pleasure for us to see your satisfaction. Thank you for choosing us to spend your special day. We are very happy to have created such an amazing experience. We would like to have you back for another awesome time. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice for vacation!

Posted Oct 13, 2016
Pros: Customer service was above and beyond incredible.
Cons: Um.... ????
Great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Family friendly hotel right by the beach.

Posted Sep 26, 2016
It was my first time in Mexico, and it was a trip for the books! Hard Rock had amazing views and a lot of activities for you to do. I would recommend reading the book in your hotel room because there was a lot of things we missed because we did not know it was there. The fire show was great! I believe those are usually Saturday nights. I would recommend going to Sun Bar and seeing the bartender Tony, he made our stay very fun! They have karaoke and dancing at that bar. As far as eating, The Market had delicious breakfast! Ciao was super romantic during dinner time and the food was great. Frida had the best guacamole that they make in front of you. The hotel had bars in the pool you could swim up to. Lots of beach activities. Overall I had a great experience. Oh and the cleaning maids for our room were absolutely fantastic! My room looked as if no one stayed there every time I left the room for a few hours and came back. And trust me the room was pretty messy every time we left. They were on top of the room cleaning every day. Friendly staff that made us feel comfortable the entire trip. Only negative I had was the mosquitoes. Make sure to bring bug spray!! Lots of mosquitoes in Puerto Vallarta.
Comment from Hotel Management
Oct 10, 2016 by Luis E., Hotel Management
Hello JAsmine, Thank you very much for sharing your review with us, we appreciate your comments very much and it's a pleasure for us to have created such a great vacations for you. Thank you very much for choosing us and we hope to have you back very soon. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
3 out of 5
by A verified traveler

Old and dirty

Posted Aug 12, 2016
the hotel is just badly maintained and overall dirty. the only thing that saves it is the great service and amazing people that works there.
Comment from Hotel Management
Aug 27, 2016 by Luis E., Hotel Management
Hello, Thank you very much for taking the time to share your opinion, we appreciate your point of view. I assure you we are working to improve tevery aspect of our resort. We are building a new Rock Spa which will be open very soon. We are improving the grounds and implementing many changes that I am sure you will enjoy. Please come back and let us show you our new face. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Hotel was really nice , close to the beach

Posted Aug 12, 2016
The food was great , tried all the restaurants and thought they were all really good. The hotel staff was wonderful and very attentive. Would definitely come back again.
Comment from Hotel Management
Aug 27, 2016 by Luis E., Hotel Management
Hello Eli, We are very happy to learn that you enjoyed our resort very much and the amazing service that sets us apart. Those are great pictures by the way. We will be waiting for your next visit, pleasew let us know so we can help you making the arrangements for your next visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Will Definitely Be Staying Here Again!

Posted Aug 9, 2016
Pros: Everything
Cons: Nothing
Location: Safe, lots of shopping downtown, clean beaches, friendly people, ATV tours, lots of restaurants and bars
The view is amazing. The food is amazing. The service is amazing. The hotel, itself, is amazing. Being located on a safe beach, 3 pools to choose from, and 5 on-site restaurants, you can spend your entire stay just at the hotel alone. Everyone is so friendly and makes you feel as if ever going home is a mistake. Downtown Puerto Vallarta is only about 20 minutes away by taxi if you want to get out and experience life in PV. We were treated like royalty and I feel spoiled by the all-inclusive options. The resort has a new, fresh feel and there is something there for everyone! This was my second time there, and I will most certainly choose Hard Rock again. (August 2016)
Comment from Hotel Management
Aug 12, 2016 by Luis E, Hotel Management
Hello MC Kenzie, Thank you very much for sharing your experience at our resort. We appreciate your comments very much. Thank you for choosing us and we will be waiting for your next visit. Please let us knos so we can assist you woth the arrangements. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta