Ratings based on 190 Verified Reviews

3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from oregon

no. Towels, no blankets,

Posted Feb 20, 2017
Pros: Not much
Cons: Everything
Location: Got in late and left early...
We had no towels, we asked for 4 and they only had 3...No blankets only more sheets...food in the morning was OK.....not to good.
Comment from Hotel Management
Feb 22, 2017 by gerencia, Hotel Management
Dear guest: we apologize for the inconvenients you may have. We are working hard to provide you the best service.
4 out of 5
Recommended
for Everyone
by A verified traveler from boyle,ab

Nice hotel away from the big city

Posted Feb 15, 2017
Pros: Walking distance to eat and beach.
Good value for your peso. Not enough loungers. Towel game played.
Comment from Hotel Management
Feb 15, 2017 by gerencia, Hotel Management
Dear guest; we apologize for the inconvenients you may have. We are working hard to provide you the best service. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Perfect location. Bus stop very close for 8 pesos.

Posted Feb 12, 2017
Pros: Free breakfast every morning
Cons: Wifi not so great, but did work barely. Cold hot tub
Location: Zoo, Zip Line, waterfalls, beach tours, small local towns to explore up the mountain. 2 films made close by.
Nice smaller hotel just the right spot. Near all the best attractions in the area.
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest thnak for staying with us, your feedback is highly important, we work hard to make our guests happy. Yours sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for.

Posted Feb 11, 2017
Over all, a good experience. Good location, close to the beach, nice pool, good buffet breakfast every morning, little store handy, close to the buses. The rooms were ok. The fridge and kitchen to be desired. We used the fridge, but not any of the kitchen... Cleaning was sporadic - sometimes great, sometimes not at all. Nice balcony outside room that we used a lot overlooking the pool. Got homemade guacamole from the restaurant a couple nights. 3 Bucks! A lot of expats, lots of older crowd. Nice people tho. The staff could be friendlier.. The area and location are the best part tho. Stay here outside of the city and away from the all inclusive and take the bus everywhere for 50 cents! Do things on your own and get out and explore. We had a blast! Already planning to go back, but to a different location.
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest thank very much for your opinion. Your feedback is highly important to us and it helps us know were are in terms of service. Sincerely
3 out of 5
Recommended
for Couples
by A verified traveler from Wisconsin

January - February 2017

Posted Feb 9, 2017
Pros: We liked the location in the Village and the bus stop and beach close by.
Cons: The hotel needs improvements and repairs. The kitchen is not equipped so we had to improvise and loan from each other. New furniture as chairs.
Location: We had a new church next door. They celebrated a holiday for 5 nights. That did entertain us. The bus runs all the time and got us around.
When we arrived we were given a room on the first floor. We immediately knew we would not stay there since it was dirty, TV not working and no fridge. It was also next to the hotel's washing facility and noisy. Our friend was staying on 4th floor and her room was much better. We accepted the first night but told the hotel they had to find a better room for us next day. We went back several times and made them write the number of the room which we found out would be free the next day. We got the room and was happy with the view over the hotel garden. We liked the location to the bus and beach and found that a lot of nice Canadians had found the hotel also. The breakfast was good but with a very weak coffee. (bring your own although it took us 4 days to get a coffee maker). The hotel needs an upgrade but for the price we paid we were satisfied since we liked Mismaloya. The hotel might have new owners next year and the price would then go up three fold ? Hopefully that will include the repairs the hotel needs at this point. Several people stayed for 4 - 5 weeks and found that was a good value but would not come back for a much higher price.
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest: we apologize for the inconvenients you may have; we are working hard to provide you the best service. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Rustic place with friendly staff

Posted Feb 6, 2017
Pros: peaceful, rustic
Cons: getting towels in our room
We enjoyed our stay …we knew what to expect from other reviews and got exactly that . Staff are very friendly and breakfast was good ! The only glich was we had to ask for towels everyday . To us this was not a life altering issue . All in all it was a pretty good place to relax and be close to beach and sun …Bus is right there and cabs available if needed . just a reminder to bring your own hangers !
Comment from Hotel Management
Feb 7, 2017 by gerencia, Hotel Management
Dear guest: Thank for staying with us. Your feedback is highly important to us and it helps us know were are in terms of service Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

great place!

Posted Feb 4, 2017
Pros: The location. It's a 5 minute walk to the beach, close to the bus stop and a great atmosphere.
Cons: It needs to be updated and looks like that is happening.
Location: Several excellent restaurants, small grocery stores, the beach, the bus that goes between Boca and Mismaloya.
I thoroughly enjoyed the Hotel Iguana. Very clean and the staff works hard. The pool was enjoyable and the social aspect of the place was fantastic. It is located in a small village and you get an authentic Mexican experience. I would definitely return!
Comment from Hotel Management
Feb 7, 2017 by gerencia, Hotel Management
Dear guest: thank for staying with us. We work hard to make our guests happy and appreciate your feedback. Yous sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jan 30, 2017
Good spot away from downtown, near zoo and other parts with out all the hustle and bussal
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest: thank for staying with us. We work hard to make our guests happy and appreciate your feedback. Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Ithaca NY

Good value

Posted Jan 30, 2017
They couldn't find our Expedia reservation at first which is one of my pet peeves. I had to show on my phone that we had a reservation. Little apt was nice except for the strong cleaning chemicals which is why I usually stay away from hotels and use airbnb. Music was playing at the pool or restaurant which woke me up. What I did like was the amazing buffet breakfast that was included in the low cost of the place...what a deal! Also the pool and grounds were very pretty. Location was close to town.
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest: thanks for your feedback, is highly important to us and it helps us know were are in terms of service. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Posted Jan 28, 2017
Pros: Close to most things , bus stop at the top of hill , 8 pesos to p.v.
Cons: Hot tub wasn't working
Nice hotel , nice pool and sitting area, 2 bedroom suite with a kitchen, didn't use kitchen except for the fridge. Shower was hot. Lots of restaurants near by , My Tony is a must. Lots by the beach area too.
Comment from Hotel Management
Feb 13, 2017 by gerencia, Hotel Management
Dear guest:thank for staying with us; your feedback is highly important to us. We work hard to make our guests happy. Yours sincerely