Ratings based on 399 Verified Reviews

3.9 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 17, 2017
Need extra card to leave in electricity while gone for the day. Also make sure you get a room with a patio
Comment from Hotel Management
Jul 21, 2017 by Laura Arteaga, Hotel Management
We appreciate your evaluation and feedback. The thing to deactivate the electricity when there is nobody is to be as eco friendly hotel as possible. Thank you for staying with us.
3 out of 5
by A verified traveler from guadalajara

visitors

Posted Jul 15, 2017
Had fam from the Carnival cruise and the staff did not let them in the Hotel at all. Visiting for couple hours with the heat they brought presents for us and they said no. Ridiculous they came on the Carnival Cruise!!!
Comment from Hotel Management
Jul 17, 2017 by Laura Arteaga, Hotel Management
Thank you for your evaluation. For hotel security policies people who are not pets can not pass to the rooms but if they can be in the common areas, we regret if this caused them any inconvenience. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great hotel right in Downtown Vallarta!

Posted Jun 6, 2017
Pros: Friendly and helpful staff, clean rooms, great location, easy check in/check out.
Location: Walking distance to Malecon, beaches, great restaurants, and tons of shopping. Quick taxi ride to the marina and airport!
I really enjoyed my stay at Hotel Portonovo! I got an amazing deal for an entire week and felt like the value was excellent! It is in a perfect location if you just want to be able to walk everywhere. Extremely close to the airport, marina, beaches, shopping.I would definitely stay here again!
Comment from Hotel Management
Jun 12, 2017 by Laura Arteaga, Hotel Management
We appreciate your feedback and feedback. We are pleased to know that in general terms I enjoy your stay.We are pleased to know that the location was convenient . Thank you for staying with us.
2 out of 5
by A verified traveler from San Jose, CA

Average, noisy hotel close to Malecon

Posted May 25, 2017
The check in process was easy and the front office staff were nice. The room was clean except for a handprint on one of the headboards. They only give you one key and it is what activates the electricity in the room. Because there is no power, they don't keep the A/C running, so the room was very hot. We were on a busy street and it was extremely noisy. At one point I checked to see if the windows were open because the noise level was so high. Hotel is an easy walk to the Malecon. After dinner, dancing and a lot of drinks, we stumbled back to our hot room, turned on the A/C and it was so loud!! I was able to sleep about 5 hours but could not fall back to sleep because of the noise. It was not a restful night. The buffet is average, at best.
Comment from Hotel Management
May 31, 2017 by Laura Arteaga, Hotel Management
We appreciate your feedback and feedback. We regret that you will not enjoy your stay to the fullest, at the Portonovo Plaza Hotel we care about the planet and that is why we adopted the eco friendly hotel system that the key activates electricity to avoid wasting electricity. On the other hand, we have passed a report of All your comments to the corresponding areas so that it is resolved as soon as possible and thus provide a better service. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Good place to stay

Posted May 21, 2017
It was a nice stay overall, clean, good effort of the staff to keep you happy, there was a small issue with our tv and they resolved it quickly. Definitely I'd stay at this hotel again Thanks!
Comment from Hotel Management
May 23, 2017 by Laura Arteaga, Hotel Management
Thank you for your evaluation and feedback. We are pleased to know that I enjoy your stay. Thank you for staying with us.
4 out of 5
by Linda

everything was great it just needs softer pillows.

Posted Apr 14, 2017 on Hotels
The pool was great and the breakfast was very good.
Comment from Hotel Management
Apr 17, 2017 by Laura Arteaga, Hotel Management
Agradecemos su evaluacion y tus buenos comentarios hacia el hotel. Nos complace saber que disfruto su estancia, Tomaremos en cueta sus comentarios acerca de las alohadas con el fin de brindar un mejor servico. Gracias por hospedarse con nosotros. ¡Vuelve pronto!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Great stay in Puerto Vallarta

Posted Apr 14, 2017
This is the third time I've stayed at this hotel and the experience was good once again. The hotel is very clean and well maintained. The staff are friendly and always willing to help. Breakfast is included and there was always a basic selection of items to choose from such as fruit, youghurt, scrambled eggs, breads, sweets, and traditional Mexican breakfast foods. The hotel is conveniently located to the malecon and not far from zona romantica. The only downside is that the rooms are tiny but honestly who comes to Puerto Vallarta to spend all their time in the hotel room? You can't beat the value for the price you pay an I have never had any negative experiences at this property. One last thing.....the ladies working in the breakfast room were so pleasant and had our cups of coffee poured as soon as we sat down at the table. The housekeeper we had was so accommodating to our schedule and always made sure the room was replenished with soaps, shampoos, and bottled water every day. Thanks again for a wonderfully stay!!! We will be back!!!!
Comment from Hotel Management
Jun 30, 2017 by Laura Arteaga, Hotel Management
We appreciate your evaluation and your good comments towards the hotel. We are happy to know that I enjoy your stay, as well as knowing that you are already a frequent customer. Thank you for staying with us. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Two minute walk to beach

Posted Apr 6, 2017
Hotel is very clean. While it is an older hotel it is well maintained. The staff are friendly and helpful. The breakfast buffet is almost the same every day but is well stocked and the food is tasty.
Comment from Hotel Management
Jun 9, 2017 by Laura Artega, Hotel Management
We appreciate your evaluation and feedback. We were glad to know that you enjoyed your stay, as well as that the staff was pleasant and the food to your liking. Thank you for staying with us.
2 out of 5
Recommended
for Everyone
by A verified traveler

A last option hotel

Posted Mar 29, 2017
The pictures on the website are great but the rooms are bad and tiny. The beds are super hard with hardly any space between the bed and the TV stand/ dresser. I originally booked 2 rooms with 1 king size bed in both and the day of check in, we were given both rooms with two twin size beds. My girlfriend and I were very uncomfortable sleeping together and the beds were really hard. Also, there would be a bad smell coming from the shower pipe. Other than that, the building looked nice, clean and well maintained with nice art on the walls.
Comment from Hotel Management
Apr 7, 2017 by Laura Arteaga, Hotel Management
We appreciate your evaluation. We regret that the room was not of your liking in terms of size and comfort and that they give you individual beds but these are assigned according to the availability of the hotel. We feel that the smell of pipe was unpleasant we want you to know that we do everything possible to avoid it. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Florida

Nice and clean hotel in the Old Town area.

Posted Mar 28, 2017
Pros: Clean and close to the beach.
Location: Close to the Malecon.
Location of hotel just a few blocks to the beach on the main street in the Old Town area. A few blocks to the south end of the Malecon was a plus.
Comment from Hotel Management
Mar 29, 2017 by Laura Arteaga , Hotel Management
We appreciate your evaluation.We are pleased to know that the location is convenient and that you enjoy your stay Thanks for staying with us!