Ratings based on 25 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Nice comfortable bed, big room

Posted Jan 15, 2017
Great hotel with everything needed. Comfortable, nice clean bathroom, hot water great shower.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great central location

Posted Jan 3, 2017
Pros: I loved the Mexican charm and central location. The staff were excellent and very polite. Took care of all my requests promptly. Clean.
Cons: Check little details like light bulbs, washcloths, fresh batteries in the in room safe lock mechanism.
Location: Great central location - I was able to walk to the beach, harbor, shopping malls, Malecon. Taxis and buses on the corner.
I would stay at the Suites Mar Elena again. Everyone there was truly helpful. I loved the location. Centrally located and on the bus line when I didn't want to walk or take a taxi. The room was very comfortable. Loved having free Wi-Fi, and the room safe was helpful. Beach and shopping nearby. Local restaurants also nearby. It was fun to experience Christmas in Puerto Vallarta. Would do it again.
Comment from Hotel Management
Jan 4, 2017 by Reservaciones, Hotel Management
We appreciate your comments, they are really important for us, we apologize for the inconvenient generated, we are working hard, trying to get your next visit be more comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
Hotel was recently renovated. Located close to shopping and the beach. Excellent value for the price
Comment from Hotel Management
Jan 2, 2017 by Martha Arreola, Hotel Management
Thanks for you comment, it is very important to continue working hard in our service´s quality. Kind regards
4 out of 5
Recommended
for Couples
by A verified traveler from Nanaimo

Great location

Posted Mar 26, 2016
Pros: Above
Cons: Above
Location: Above
Stayed for week to see what it was like. Great location in that buses stop right out front that will get you any where. Taxi stand on the side street. Lots of restaurants close. Hotel is presently renovating gradually room by room. Updating tile flooring, bathrooms and replacing windows and patio doors. A room with the new windows and doors is quieter than one with the old. Traffic noise abates about 11:00 p.m. And starts again about 5:00 a.m. Nice but small roof top pool, with loungers, tables and chairs and a palapa with comfy sofa and chairs. Excellent staff. Maid service every day. It is a Mexican hotel constructed of concrete and tile. No frills but you have the freedom to roam to get out and go. A couple of blocks to the beach next to Secrets and Amber now. we are going back in November into a suite.
Comment from Hotel Management
Jun 18, 2016 by Reservaciones, Hotel Management
Gracias por su comentario, su opinión es muy importante para nosotros, estamos trabajando para poder ofrecerle un mejor servicio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Eustache, Qc

5minutes walking distance

Posted Jan 21, 2016
The only thing that we were disappointed was the pool, not heated about 70 degree.
Comment from Hotel Management
Jun 15, 2016 by Reservaciones, Hotel Management
Gracias por su comentario, su opinión es muy importante para nosotros, estamos trabajando para poder ofrecerle un mejor servicio.
3 out of 5
by A verified traveler from miami

Hotel close to beach

Posted Sep 16, 2015
Pros: close to banks, restaurants pharmacies etc.
staff very nice, rooms very dated, some rooms under remodelation and noise during the day. air conditioner was set at 77 and cant up or down. noise from the street can hear inside the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

great service, great hotel!

Posted Apr 17, 2015
It has a great staff, great location, bus stop across the street so help you move in the city, bank next door to change currency, great restaurant infront of the hotel. Great facilities, best option ever.
Comment from Hotel Management
Sep 12, 2015 by Martha, Hotel Management
We appreciate the comments , it always helps to be better in our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cheap but still decently nice

Posted Mar 16, 2015
Staff were very helpful and polite. Views from window weren't good. Bed is very hard but tolerable. Construction took place during my stay but was not a problem during my sleep. Overall very good quality considering the price
Comment from Hotel Management
Sep 30, 2015 by Martha, Hotel Management
We appreciate your opinión , it always helps to be better in our services.
3 out of 5
Recommended
for Everyone
by A verified traveler from u.

Nice hotel and staff

Posted Mar 1, 2015
Pleasant stay I would recommend to others. It's affordable and close to beach and food,bank,pharmacy and other things.You can walk to take a taxi or take a bus downtown for 7 pesos or even take a bus to the airport in 20 min.very affordable.A taxi will cost about 210 pesos.Take your choice.there are great restaurants to eat.This is not an inclusive hotel.Take trips downtown to get see what the town is like.Talk to people everyone is friendly and helpful.
Comment from Hotel Management
Sep 12, 2015 by Martha, Hotel Management
Thanks for your comments, they are very important for us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Feb 26, 2015
Pros: Local people.
Cons: A coffee maker would be a nice addition.
Location: Very convenient location
Nice hotel close to the beach employs a very nice staff. These nice people do all their best to please the guests.
Comment from Hotel Management
Sep 12, 2015 by Martha, Hotel Management
Thanks for your comments, they are very important for us.