Posted Jan 17, 2017
Place is enormous yet void of humans even during what is described as a "high season" week. We stayed Dec 22-24. Staff seemed more eager to sell us a time share than serve hot coffee in the morning (we asked twice to no avail). We received permission to check out a night early, yet had to spend an hour on the phone with Expedia catching the hotel staff in a lie, and still awaiting the refund of our final night as promised by the reservation staff. I’d be happy with just a refund of 1/3 of our stay (Friday night did carry a premium and I totally understand and accept this). Negative comments aside, the hotel property is BEAUTIFUL and very well maintained. If you are looking for a VERY quite resort, this is a perfect place for you. The tranquility will tranquilize you. An important disclosure is the property has very few actual hotel rooms. The rest are condos (likely many unsold and unoccupied), hence the sparsely populated resort—which is GREAT if that is what you are looking for. Rooms are very nice but we found the lack of any available and/or optional shower privacy a bit odd. Don't think about doing any work in the room, the "desk" is way too high and there were basically no electrical outlets in the room anywhere. Finally, does anyone actually get in one of those silly little cold water pools on a hotel room balcony? A nice table and/or set of lounge chairs would be much more useful.