Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from wisconsin

Perfect location in Old Town

Posted Nov 24, 2016
Pros: Location, rooms, pool, people
Cons: Stove tops could be upgraded.
Location: Perfect location for the beach, shopping, restaurants and night life.
We've been coming to PV for years and have stayed here during our last 6 or 7 visits. You can't beat the location. It's within walking distance of so many good restaurants, bars, the beach and the Malecon. The rooms are spacious and clean, and the people are so friendly. We have no reason to stay anywhere else.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Cheryl Thank you very much for your preference. I'm so glad you enjoyed our services, facilities and our great location. See you next time. Sunny Regards Antonio Robles General Manager
4 out of 5
by A verified traveler from vancouver bc

staff wonderful,many pools and ocean

Posted Nov 18, 2016
Pros: Lots of construction going on thru out PV not hotels fault.
Cons: KItchen hot plate
Location: easy walking distance could not be more central,
EXcellent location, close to good restaurants,and acctivities.great 17 day stay will do again
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Gerry Thank you very much for your nice review, as you noticed Puerto Vallarta is just getting better and better, so is our hotel,next time you come, you'll find lots of good surprises. Thank you for choosing us. Sunny regards Antonio Robles General Manage
4 out of 5
by A verified traveler

Los Arcos Suites- Good Place, Good Location!

Posted Nov 16, 2016
Pros: The staff are excellent here, and this hotel is part of a three hotel complex. They own another place across the street, and I think their money maker hotel on the beach, which is one block away.
Cons: Location is excellent, there is a lot of construction in neighboring streets. I think you need to get out and see the area, might be too noisy is you stay there all day. There is no gym which I missed. If you are a runner, get up at 700am, because it gets hot quickly. Run along The Malecon(ocean front), is maybe 1.5 miles in one direction, head north. Use the bank, not the little ATMS, cash advance fees of $7.50 each time. There are small 'Pharmacias' and 'Lavenderias' everywhere. Drug stores and laundromats.100 hotels and restaurants downtown.
Location: Location is great, right downtown. Swimming, suntanning, eating, drinking, walking. Take advantage of the other hotel pools, they will give you a pass
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear guest Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sunny regards Antonio Robles General Manager
1 out of 5
by A verified traveler from Los Angeles

Very dissappointed

Posted Nov 10, 2016
Pros: Staff
Cons: Hotel remodel
When I was told I had to wear a wristband during my stay while checking in, I knew this was the wrong choice of a hotel. I was assigned a room and when I opened the door I interrupted a guest who was undressed and also assigned the room. I was given a new room which was in poor condition, and smelled like mold. The satellite TV and internet didn't work. The sheets and bed were very old. Towels looked like old rags. Stains on walls. I checked out and found a new hotel even though I had paid for several days ahead. The staff was friendly and understanding and the lobby and pool area looked good, but the rooms are not you would expect in this class hotel.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to check and improve if every point as mentioned, including the cleaning process of the rooms We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sunny Regards Antonio Robles General Manager
4 out of 5
by A verified traveler from US

Always a good place to stay with great value

Posted Nov 7, 2016
Pros: Great location. You can walk everything and so many restaurants in the area. Beach is right across the strett.
Cons: It needs some updating in the rooms. You can tell it's old.
Location: It is is old town, and so many good restaurants nearby.You can walk just about everywhere or take the bus.
This is our 2nd time at the Suites. You couldn't ask for better location and value, plus you get to use all 3 sister hotels for pools, etc. We will go back again and again!
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Candi Lynn We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that makes our trade mark. Sunny Regards Antonio Robles General Manager
4 out of 5
by A verified traveler from US

Great Location

Posted Oct 24, 2016
Pros: The location is excellent and the staff goes over and above the call of duty to make you feel comfortable except for my day I checked out.
Cons: Someone should notify you if chairs are going to be delivered when you have the no disturb sign on your door.
Location: You are close to the beach, all the good restaurants, and also close to the town bus that takes you anywhere.
My first room was noisey due to a closet next to the bed with pipes. I was moved into another room but the drapes did not cover the windows so light poured in early in the morning. There were no chairs at the table in the second room but on the day I checked out 4 newly recovered chairs were delivered when I had the no disturb sign out and 3 men and 2 women poured into the room while I had to run and grab a robe since I had just gotten out of the shower. At no time was I ever told chairs were going to be delivered and during my stay I had to drag in one chair from the patio to use whenever I wanted to sit at the table. Other than that the staff was excellent, especially Bonofacio Rojas, the concierge, and Elizabeth at the front desk. The cleaning lady was always extremely pleasant and did a great job. The room was very clean but the pillows on the bed are as hard as rocks.
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Dear Carol Marie I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. I wish we had been aware of your discomfort while you where here at the hotel. Once again thank you for your time and your important comments. I hope to have the opportunity to host and serve you again in the near future. Once again thank you for your time. It would be a pleasure to host you in the future, please if there is anything we can do for you on your next visit contact our Butler for further information. Sunny Regards Antonio Robles General Manager
5 out of 5
by A verified traveler from Golden BC Canada

Warm and friendly

Posted Oct 23, 2016
Pros: The location and pool were the best hotel features.
Cons: Was disappointed there was no Oven Toaster or microwave, but otherwise kitchen was stocked ok.
The people working at the hotel are what made our stay so pleasant. The pool was perfect for cooling off after trekking around the "Romantic Zone" and discovering so many shopping bargains. Close to many of the best restaurants around..each day was a culinary delight :) Although we had a kitchen suite, mostly we used the fridge! Boni was our fountain of info and never steered us wrong! Missing the place all ready.
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you very much for the comments about your experience on your last visit, in Los Arcos suites we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your vacations and made unforgettable for you. We hope to see you soon. sunny regards Antonio Robles General Manager
4 out of 5
by A verified traveler from Mazatlan Mexico

Posted Sep 9, 2016
Pros: Close to beach
Cons: Locks on doors did not seem secure
Location: Good location.
Nice place. Two nights in good bed. Food excellent.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guillermo First thank you for choosing us for your recent stay and for taking your time to share your opinion on our service and facilities. We really hope that you visit us again so you get the most out of everything Friendly is. See you soon! Antonio Robles General Manager
4 out of 5
by A verified traveler

Tranquilo y muy bien ubicado.

Posted Aug 16, 2016
Metido en una cerrada, eso le da algo de tranquilidad, cerca de muchos establecimientos de cualquier tipo, a un paso de la playa y el Malecón.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Estimado huesped Espero se encuentre muy bien, le agradezco se haya tomado el tiempo para compartirnos sus comentarios respecto a su reciente estancia en Los Arcos suites. Esperamos pronto poder tenerlos de vuelta en ésta, su segunda casa. Saludos cordiales Antonio Robles Gerente General
5 out of 5
by A verified traveler from Saltillo, Coahuila

Mi Experiencia

Posted Aug 15, 2016
Pros: Las suites son comodas y funcionales aunque el baño es un poco chico.
Cons: El espacio del baño y closet seria bueno que fuera mas grande
Location: Esta excelente porque su ubicación es de las mejores. Playa cerca, muchos restaurantes, a 5 minutos del malecón, plazas y lotes comerciales al alcance
El hotel esta tiene una ubicación excelente porque esta cerca de las playas centrales mas las que se pueden visitar en todo Puerto Vallarta. La habitación está comoda, la cocineta completa y funcional. La alberca muy bien con una rica privacidad y muy limpia. El personal siempre amable. Al ser parte del Playa Los Arcos se tiene la ventaja de poder ir a las albercas del Playa que son muchas mas y se puede hacer uso de los camastros que están en la playa. La comida del restaurante deliciosa.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Estimado Hugo Antes que nada permítame agradecer que se haya tomado el tiempo de escribirnos sus comentarios. Para nosotros es muy importante saber qué impresión dejamos en nuestros huéspedes es por ello que me es muy grato leer que su estancia fue más allá de los que usted esperaba. Le agradezco también que reconozca a nuestro personal. Ha sido un honor tenerlos en casa, esperamos vuelvan pronto para vivir otra experiencia estilo Los Arcos. Saludos cordiales. Antonio Robles Gerente General