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Reviews of Los Arcos Suites

3.5 out of 5
Los Arcos Suites
Manuel M Dieguez 164, Puerto Vallarta, JAL

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Cute hotel with a friendly staff
Stayed 5 nights in Mar 2024
Response from General Manager. on Mar 14, 2024
We appreciate your positive comments about your recent visit to our hotel.We look forward to serving you again soon.

10/10 Excellent

Lorna, Orangeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. It’s for many reasons , location, comfort, cleanliness , safety. But mostly it is for the supportive staff. I had my iPhone stolen when I went out to dinner during my stay. If anyone has a smartphone knows- your whole “ life” is on your phone, The hotel staff especially Elysa Los Arcos Suites Concierge went beyond and above to help me contact all the people I needed to , including banks, and eticket replacements. You are in excellent hands when you stay at Los Arcos Suites. My family and I are so grateful for all the support she gave me.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Lorna, thank you very much for choosing Los Arcos Suites Hotel as your hosts during your great vacation in the city.We are sorry that you have suffered such an inconvenience with your cell phone; However, we are happy to know that our entire team did everything possible to help you and communicate with your loved ones.We hope to have the opportunity to welcome you again to create new memories.Sincerely, General Manager.

8/10 Good

Lester, Long Beach

Liked: Cleanliness, staff & service, amenities
It was a good overall stay
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 24, 2024
Dear Lester, thank you very much for taking the time to tell us a little about your great stay at Los Arcos Suites Hotel, we are happy to know that you received amazing treatment from all of our staff.We hope to welcome you very soon to continue creating great moments.Sincerely, General Manager.

6/10 Okay

Nathanael

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 13 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Nathanael, thank you very much for visiting us, as well as for the time you took to give us your review.We hope to see you again to be completely changed by your experience and create great moments.Sincerely, General Manager.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very close to beach, pier and many restaurants. Staff was ver friendly. Breakfast was excellent.
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Kelly, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed unique moments with great service from our entire team.We will be happy to welcome you very soon to continue creating amazing moments with your loved ones.Sincerely, General Manager.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities
Los Arcos Suites is perfect for a quiet get away, and has all the tools to suit a longer stay. Kitchenette was functional and well kept. There is no food or drink service on site, and you cannot use the other resorts pools. Otherwise was a great stay.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Jason, we are happy to have received you and provided a great experience with all our staff. We are pleased to know that you enjoyed the facilities that we prepared with so much pleasure for you and your loved ones.We hope to see each other again very soon to continue offering you unforgettable moments.Sincerely, General Manager.

8/10 Good

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The customer service from Gervacio was excellent. He welcomed us and provided the right environment for our stay.
Response from General Manager on Feb 11, 2024
Dear Abraham, thank you very much for choosing us as hosts during your stay in the city, we are very happy to know that you enjoyed an amazing service from our entire team, especially Gervacio, who always has the best attitude and disposition.We hope to have the opportunity to welcome you very soon in this home to continue creating amazing moments with your loved ones.Sincerely, General Manager.

8/10 Good

Andrew, Consecon

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very helpful and friendly and the all inclusive was a excellent. The property is rather tired with old furniture, which wasn't very comfortable, but was always kept very clean. My biggest disappointment was the Wi-Fi. At times it was like dial-up or didn't work at all. That said we would stay at the property again.
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Andrew, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed great service from our entire staff, as well as the facilities that we created with so much love for you to spend quality time with your family.We hope to have the opportunity to welcome you very soon in this home, to show you the improvements we will have and create more and better moments.Sincerely, General Manager.

10/10 Excellent

Gloria

Traveled with group
Liked: Staff & service, property conditions & facilities
The staff are very accommodating and professional.
Stayed 9 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Gloria, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed great service from our entire team.We hope to have the opportunity to welcome you very soon to continue creating great experiences with your loved ones.Sincerely, General Manager.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfecto! Near so many excellent eateries, cafes and nightlife. And just 1 block from the beach! The suite was cleaned sufficiently, friendly staff, easy check-in/checkout. If I HAD to express a con, it would be the rooms need updating for a more modern decor. But it was clean and no bugs or mildewy smell you’d sometimes find in many tropical/beachside properties elsewhere.
Stayed 6 nights in Nov 2023
Response from General Manager on Dec 20, 2023
Dear Keith, first of all, we want to thank you for choosing us as hosts during your most recent visit to Puerto Vallarta. Day after day we focus on improving our facilities so that you can enjoy your next vacation to the fullest.Sincerely, General Manager.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
We really enjoyed our stay at this property. Would recommend it for location and staff .
Stayed 16 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Dear Linda, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, day by day we will continue to improve so that, on your next visit, you can enjoy the improvements that we will have, as well as the warmth that characterizes us.We hope to continue creating unforgettable moments with your loved ones.Sincerely, General Manager.

6/10 Okay

Warren Allan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful and small, right in the heart of the romantic zone.
Stayed 8 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Warren Allan, Thank you very much for taking the time to tell us a little about your experience.We are happy to have received you and provided you with a comfortable and beautiful stay, we hope to see you very soon and exceed your expectations.Sincerely, General Manager.

10/10 Excellent

will, calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely - great every time. Some construction noise in daytime.
Stayed 13 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Will, thank you very much for giving us the opportunity to create great experiences with your loved ones; On the other hand, we regret the inconveniences mentioned to us, we work to improve, and we hope that during your next stay you enjoy all these improvements.Sincerely, General Manager.

10/10 Excellent

Mary ann, Campbell River

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Mary Ann, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, it fills us with joy to know that you received first-class service with our entire team.We will be happy to welcome you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.

8/10 Good

Jeffrey, Seattle

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is so rundown my door would barely close and would rub and scrape the framing every time I opened it. If it weren’t for the staff I would stay elsewhere. The staff is awesome.
Stayed 9 nights in Oct 2023
Response from General Manager on Nov 14, 2023
Dear Jeffrey, thank you very much for choosing us as hosts to enjoy excellent service with your loved ones; On the other hand, we regret not having completely met his expectations, we will continue working together with our entire team to create unforgettable moments, and we hope to see you again very soon to show you all the improvements we have. Sincerely, General Manager.

6/10 Okay

Ariane

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is amazing. All the staff is very friendly and helpful. The room needs some renovation, the mattress was really firm (too much for us). Other than that, everything was nice. Clean pool, clean room. Breakfast was good.
Stayed 8 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Ariane, thank you very much for taking the time to tell us about the great experience you had during your stay in the city, with warm service and great amenities.On the other hand, we will take actions with the departments involved to improve our areas of opportunity and thus create unforgettable moments for each of our guests.Sincerely, General Manager.

4/10 Poor

joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was tucked away on a street where there was construction going on the 9 days i was there. They never cleaned my room till the 5th day. I asked on sunday. No one was there so i had to wait till monday making it the 5th. The door to room 3 doesnt work and every other night i had to get a new room key. The buffet was decent. Front staff was rude and couldnt be bothered. Id definitely never go back. Or recommend it.
Stayed 8 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Joseph, we are sorry that your stay was not so satisfactory, we will find a way to improve our areas of opportunity so that our guests can fully enjoy the facilities and services we have.Sincerely, General Manager.

8/10 Good

Maritza

Traveled with partner
Liked: Amenities
We really liked the charm of Mexican decor and the outdoor pool. We loved how quiet it was even though there’s a lot of life around the hotel. Also a perk to be able to use the amenities from their sister hotel around the corner. A few things that would have made it better is having a microwave in the room. Also, newer towels. They were very dated and pretty rough. Lastly, the mattress was quite hard for us. Even then, we would stay here again!
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Maritza, thank you very much for taking the time to tell us a little about your experience at Los Arcos Suites Hotel, we are happy to have received you and provided you with a great experience; On the other hand, we will take your observations into account to work on our areas of opportunity and offer you an amazing experience.Sincerely, Manager, General.

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at our first time in Puerto Vallarta! Looking forward to staying here again in the future. Great staff, location and food.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Gigi, thank you very much for giving us the opportunity to create an amazing experience on your first visit to the city, it fills us with joy to know that you fully enjoyed our location, just a few steps from the best restaurants, activities and bars.We happily await your return to continue creating unforgettable moments with your loved ones.Sincerely, General Manager.

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice breakfast buffet in the other hotel call Los Arcos. Thet moved us twice from rooms. First internet didn't functioned. Second room. Sink pipe was broken or missing and spill in the floor.
Stayed 7 nights in Sep 2023
Response from General Manager on Oct 21, 2023
Dear Maria, first of all, we want to offer you a sincere apology for not having met your expectations during your stay, as well as for the inconvenience caused; We will take your observations into account to work together with the departments involved and improve the experience of our guests.We hope to welcome you again very soon to create great moments with your loved ones.Sincerely, General Manager.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Gerente General on Oct 15, 2023
Estimada Andrea, muchas gracias por elegirnos como anfitriones durante tu estadía en Puerto Vallarta, esperamos recibirte nuevamente en esta tu casa para continuar creando momentos inolvidables. Cordialmente, Gerente General.

8/10 Good

ENRIQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel needs some renovations but the staff and location are great.
Stayed 4 nights in Sep 2023
Response from General Manager on Nov 7, 2023
Dear ENRIQUE, thank you very much for giving us your feedback about your stay at Los Arcos Suites, we are happy to have received you and provided a great service for you and your loved ones; On the other hand, we will gladly take your comments to work on our areas of opportunity and, thus, provide you with the perfect stay, with comfortable and updated facilities.Sincerely, General Manager.

10/10 Excellent

Christina G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We continue booking at the Hotel Arcos hotels due to the convenience of walking around to several restaurants, cafes, bars, beach access, boutiques. Rooms are spacious and great for those with children.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 17, 2023
Dear Christina G, thank you very much for visiting Los Arcos Suites and taking a moment of your valuable time to tell us about your experience, it fills us with joy to know that you enjoyed all the amenities that we prepared with so much love.We hope to see you again very soon to create many more moments.Cordially, General Manager.

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Gerente General on Sep 17, 2023
Estimado Francisco, muchas gracias por permitirnos ser sus anfitriones durante su estadía en Puerto Vallarta, estamos felices de haberlo recibido y brindado una gran experiencia, por parte de todo nuestro equipo. Esperamos vernos de nuevo muy pronto. Cordialmente, Gerente General.

2/10 Terrible

diego

Stayed 3 nights in Sep 2023
Response from Gerente General on Oct 1, 2023
Estimado Diego, lamentamos no haber cumplido por completo con tus expectativas, seguiremos trabajando en nuestras mejoras para satisfacer al máximo sus necesidades, acompañadas de un gran servicio. Cordialmente, Gerente General.

8/10 Good

Abigail

Stayed 1 night in Aug 2023
Response from General Manager on Sep 20, 2023
Dear Abigail, thank you very much for visiting us and taking the moment to give us your review.We hope to welcome you again in this your house, to offer you the best experiences.Cordially, General Manager.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly as well as professional! Every morning I watched them prepare the grounds and poolside for the day. A great location, close to so many fun venues!
Stayed 9 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Gary, thank you very much for telling us a little about your stay at Los Arcos Suites, we are very happy to know that you received excellent treatment from all of our staff, who care about your well-being and comfort.We hope to receive your magnificent visit again in this your home to continue creating unique and memorable moments.Cordially, General Manager.

6/10 Okay

jorge

Traveled with family and small children
Liked: Cleanliness, staff & service
No parking area
Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Jorge, we regret not having met your expectations on this occasion; However, we have a parking area, in which you only have to register your car, we would love to have the opportunity to receive you again in this your home to show you our improvements and thus offer you all the services we have for you and your comfort.Sincerely, General Manager.

6/10 Okay

John Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Some staff were friendly, but generally aloof. I’ve found my other PVR hotels superior. But the price was right.
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Dear John Paul, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, we are very happy to know that you enjoyed a pleasant vacation with good service; We will take your comments into account to work on them and offer you a better stay the next time you decide to visit us.Cordially, General Manager.

6/10 Okay

Leticia

Traveled with family
Liked: Cleanliness
The elevator was broken the time we were there. 1 day there was no power for 5 hours due to construction next door.
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Dear Leticia, thank you very much for telling us a little about your stay at Los Arcos Suites, we regret that your expectations have not been exceeded on this occasion due to problems with the elevator; We will work to improve this impression and offer you excellent future stays with all of her family.Cordially, General Manager.

10/10 Excellent

Jazmine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and friendly staff. Pool was clean everything well maintained.
Stayed 3 nights in Aug 2023
Response from The Management on Aug 21, 2023
Dear JazmineThank you for taking the time to review your stay at Los Arcos Suites Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to our grat prices , amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.Cordialy

10/10 Excellent

Luisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our experience was really great, only thing i would of liked more lighting in the rooms and an upgrade on the bathroom.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Dear Luisa, we appreciate your visit, as well as the valuable time you took to tell us a little about your stay at Los Arcos Suites, we are very happy to know that you enjoyed your vacation to the fullest; We will gladly take your comments into account to improve and offer you a renewed stay on your next visit.Cordially, General Manager.

6/10 Okay

Jose

Traveled with family and small children
Disliked: Property conditions & facilities
The food was not the greatest. The first room they assigned us did not have properly working ac and we had to wait until the following day in the afternoon to get a new room.
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Jose, thank you very much for telling us a little about your stay, we are sorry that your experience has not been the best; On the other hand, thanks to your recommendations, we will follow up with our areas of opportunity to offer you incomparable moments in your next stay with the company of your loved ones.Cordially, General Manager.

6/10 Okay

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Edwin, thank you very much for visiting us and taking the time to give us your assessment, we are sorry we did not meet your expectations, we hope very soon to have the opportunity to receive you again in this home to show you all the improvements we have for you and your loved ones.Cordially, General Manager.

10/10 Excellent

Jose

Stayed 3 nights in Jul 2023
Response from Gerente General on Aug 10, 2023
Estimado Jose, muchas gracias por tomarte el tiempo de brindarnos su valoración; esperamos su regreso muy pronto en esta su casa para mostrarle las actualizaciones y mejoras que tenemos en habitaciones e instalaciones para que usted y sus seres queridos tengan una mayor comodidad. Cordialmente, Gerente General.

4/10 Poor

Martha Lidia Juarez de

Traveled with partner
Completely different from the pictures shown when looking at the property.
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Martha Lidia, thank you very much for visiting us and telling us a little about your stay, we are sorry that we did not meet your expectations during these vacations, we hope very soon to have the opportunity to welcome you again to completely change your experience and that you enjoy your stay to the fullest.Cordially, General Manager.

8/10 Good

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always wonderful and accommodating. Only inconvenience was the out of service elevator. Wish we'd received notice ahead of time.
Stayed 8 nights in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Julia, thank you very much for visiting us, we are very happy to know that you received great service from all our staff.We are sorry for the inconvenience with the elevator, but very soon it will be working again to make your stays more pleasant.We will happily await your return to continue creating unforgettable moments.Cordially, General Manager.

8/10 Good

Rolf

Liked: Cleanliness, staff & service, room comfort
Great location, nonworking elevator
I have stayed at this property a number of times. This time, the elevator did not work. If you have limited mobility, you will have a problem climbing the stairs. The location and value is great!
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Rolf, we appreciate your visit and the sincerity with which you share your experience with us, we are sorry for the inconvenience on this occasion with the elevator, unfortunately it is receiving major maintenance; which we hope will end very soon.On the other hand, thank you very much for choosing us in each of your visits to this beautiful city, we will continue to improve more and more to offer you unforgettable moments.Cordially, General Manager.

4/10 Poor

Estefany

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was little cockroaches in the bathroom
Response from General Manager on Jul 13, 2023
Dear Estefany, thank you very much for visiting us and telling us a little about your experience, we are sorry for the inconveniences you mention; however, every day we have a fumigation team that is in charge of keeping everything under control, thanks to your comments we will reinforce our protocols so that you can enjoy your vacation to the fullest the next time you decide to visit us.Cordially, General Manager.

6/10 Okay

Cele

Disliked: Property conditions & facilities
Too much for poor service at Los Arcos Hotel.
Below average on any criteria for rating hotels based on the experience of clients.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 13, 2023
Dear Cele, thank you very much for taking the time to tell us your perception, we would love to have the opportunity to host you with us so that you live the experience of the great service that we have for you and thus be able to create great moments.Cordially, General Manager.

10/10 Excellent

Larry G

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Gerente General on Jul 12, 2023
Estimado Larry G, muchas gracias por elegirnos como anfitriones durante su estadía, estamos muy felices de haberlos recibido y esperamos tener el gusto de recibirlos muy pronto en esta su casa para crear muchos momentos más. Cordialmente, Gerente General.

4/10 Poor

John, Atlanta

Stayed 7 nights in Jun 2023
Response from General Manager on Jul 28, 2023
Dear John, thank you very much for visiting us and taking the time to give us your assessment, we are sorry that we did not meet your expectations, we hope very soon to have the opportunity to receive you in this home to show you, our improvements.Cordially, General Manager.

4/10 Poor

Manuel

Traveled with family
Disliked: Staff & service
One hour late to check in my reservation was all inclusive, at arrive at Hotel was not after one hour the problem was corrected we was charge for lunch
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 2, 2023
Dear Manuel, thank you for visiting us and telling us a little about your stay, we are sorry for the inconvenience caused, we will work together with our areas involved to inform the start and end times of the all-inclusive packages so that you can fully enjoy your stay.We hope to receive you very soon and surprise you with our improvements.Cordially, General Manager.

8/10 Good

Rene

Stayed 6 nights in Jun 2023
Response from Gerente General on Jul 18, 2023
Estimado Rene, gracias por elegirnos como anfitriones durante tu estadía en Puerto Vallarta, estamos felices de haberlos recibido y brindado una grandiosa estadía. Esperamos recibirlos de nuevo en esta su casa para continuar creando momentos únicos y memorables. Cordialmente, Gerente General.

4/10 Poor

stacie

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jun 2023
Response from General Manager on Jul 18, 2023
Dear Stacie, thank you very much for visiting us and taking the time to provide us with your evaluation, we are sorry that we did not meet your expectations.We will continue to improve to offer you a renewed experience the next time you decide to visit us.Cordially, General Manager.

8/10 Good

elisa

Traveled with partner
Liked: Cleanliness, staff & service
Elevator not working! We stayed on 3rd floor and guests who arrived early before us says it’s been a week they said they’re going to get a repair service but never happened, until the day we left. Most staff especially some desk personnel can’t communicate even not so well but at least can understand guest’s concerns.. overall they’re pleasant and friendly . It’s still a good place to recommend
Stayed 7 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Elisa, thank you very much for choosing Los Arcos Suites as hosts for your stay in Puerto Vallarta, we are very sorry for the inconvenience you had with the elevator during your stay, we will continue working so that it works correctly and you enjoy your stay to the fullest.We hope to receive you very soon to create more and better experiences.Cordially, General Manager.

10/10 Excellent

JOSE G HERNANDEZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite hotel at night. Clean. Close to malecon and playa los muertos
Stayed 8 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear JOSE G HERNANDEZ, thank you very much for visiting us and telling us a little about your stay, it fills us with joy to know that you enjoyed every moment and every corner that we offer you with so much love.We hope to receive it again very soon to show you our improvements and updates that we have for your comfort, as well as that of your loved ones.Cordially, General Manager.

2/10 Terrible

Vicky

Stayed 2 nights in Jun 2023
Response from Gerente General on Jun 20, 2023
Estimada Vicky, muchas gracias por elegir Los Arcos Suites como anfitriones de su estancia, estamos felices de haberla recibido; sin embargo, lamentamos no haber cumplido con sus expectativas, pero seguiremos mejorando para que su siguiente estadía sea asombrosa. Cordialmente, Gerente General.

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 10 nights in Jun 2023

10/10 Excellent

ISMAEL DARIO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Malos olores de putrefaccion y suciedad en la calle
Stayed 6 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear ISMAEL DARIO, thank you very much for choosing Los Arcos Suites as hosts for your stay in Puerto Vallarta, we are very sorry for the inconveniences you mentioned, we will take action with the areas involved to improve and offer you a better experience on your next stay.Cordially, General Manager.