Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great place to stay

Posted Aug 23, 2016
Had an awesome time and air conditioned rooms helped so much in the blistering heat. Great roof terrace with a pool and sun loungers for tanning in the heat. Well presented and safe place to stay. Very secure. Staff are great and helpful especially if you do not speak spanish but great to learn some phrases from them. Would visit again for sure! The breakfast was incredible.
Comment from Hotel Management
Sep 2, 2016 by chief concierge, Hotel Management
We appreciate your valuable feedback. We are glad to know you had a nice time and enjoyed the facilities and the services of our staff. We will look forward to your next visit to Luna Liquida.
5 out of 5
by A verified traveler from Southern California

Authentic Hotel with AMAZING staff

Posted Jul 25, 2016
Pros: Rooftop pool view and the friendly helpful staff!
Cons: If you appreciate the simpler style, this hotel doesn't need to improve anything.
Location: Walking distance to downtown. Shopping, walking and easy access to many restaurants and bars, most of which have $1 beers and margaritas.
This hotel was once a home on the hill. Don't expect an elevator, you won't find it here. What you will find is an authentic Puerto Vallarta experience. Polo is an incredible host! The rooms are simple and pleasant with firm beds. The common areas are great for preparing your own meals, with full kitchens and indoor or outdoor dining areas. The majestic view from the rooftop pool overlooks the downtown area and Puerto Vallarta bay. Although a little difficult to find, this hotel is worth the extra effort. Make sure you have international cell service to allow use of google maps. We will DEFINITELY be going back to Luna Liquida!
Comment from Hotel Management
Aug 30, 2016 by chief concierge, Hotel Management
Thank you very much for the time taken posting your kind review. We are very happy to know you enjoyed our facilities and staff, I will make sure to tell Polo about your comments. It will be our pleasure to host you at Puerto Vallarta and of course in Luna Liquida Hotel any time.
4 out of 5
by Lynne from Berkeley

Papaya in The Sky

Posted Jul 16, 2016 on Hotels
Great staff. Polo insisted on carrying our very heavy suitcases all the way up mucho steps. Great guy. Wonderful to have a fresh breakfast cooked just for us. Delicious!Up a very steep hill. walk down, taxi up.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
We appreciate your comments. Was our pleasure to host you.
5 out of 5
by Brandon from California


Posted May 24, 2016 on Hotels
Just an absolutely incredible experience. From the moment we stepped on the property, we were greeted by the warm friendly staff who were eager to show us around the property. We were also told that we were the only ones at the resort when we booked so we could choose any room we wanted. The lady wanted to show us a couple of rooms to choose from and we ended up settling on the Jacuzzi suite at the top of the stairs (by the way there are tons of stairs so be prepared). We had the entire top deck to ourselves every day with the gorgeous views of the city. The staff would stock the cooler for us every day and we basically just wrote down what we consumed on the honor system. We were given keys to the front gate as most everyone heads home for the evening but give you a contact in case there is an emergency or you aren't able to get back through the gate. The area is safe, clean and the people are friendly, it is a hike if you are walking to the hotel from the bars or restaurants nearby but with the charm of this place and the unique nature of the layout, it is completely worth it. Those 5 start hotel snobs should look elsewhere, but those looking for an authentic, warm experience this is your place.
Comment from Hotel Management
Jun 15, 2016 by chief concierge, Hotel Management
First of all, thank you for taking the time writing this comment. I very much appreciate your words and hope that you return to the area soon as we would love you to experience Luna Liquida one more time, as I'm sure you would enjoy it very much and allow us to be your host for many other times.
5 out of 5
by Arni from Iceland

Great little botique hotel.

Posted May 23, 2016 on Hotels
Excellent roof lounge and cooling pool. Friendly service. Great stay if you are willing to climb up steep steps from the downtown area.
Comment from Hotel Management
Jun 17, 2016 by chief concierge, Hotel Management
Thank you for your feedback. Luna Liquida boutique Hotel is very different from other hotels specially the location, but certainly has a special charming that makes it unique in its type. We hope to see you again.
5 out of 5
by A verified traveler from Salt Lake City, UTAH

High above the ocean.

Posted May 2, 2016
Terrific breakfast every morning prepared any way you want it. The desk staff went out of their way every day to help. My wife drinks 1/2 and 1/2 in her coffee. Eduardo walked to the store just to fulfill her request. Even though the hotel itself is not a 5 star, the staff were. The rooftop pool is very nice. The hotel sits high on the hill. I lost 4 pounds just going up and down the hill. I could have hired an inexpensive taxi, but I wanted the exercise. Every night there was a celebration in the city down by the ocean. It died down around 1130 PM. Other than that, it was quiet and peaceful. I'll be back for sure.
Comment from Hotel Management
Jun 17, 2016 by chief concierge, Hotel Management
We really appreciate that you had taking the time of post such a detailed review regarding your stay. For our staff members means a lot the fact that you appreciate their service; your comments will be passed on. We are so thrilled to know you had a great time at Rooftop and at the entire Hotel. Luna Liquida will be more than happy to host you again.
5 out of 5
by A verified traveler

Charming hotel in the heart of the city

Posted Apr 20, 2016
Pros: Charming and calm
Hotel was better than I expected. Had a wonderful stay, and breakfast was fruit, very delicious.
Comment from Hotel Management
Jun 15, 2016 by chief concierge, Hotel Management
Thanks for your nice review! We get very excited everytime we succeed our guests expectations and it's great to know we did it in your stay.
5 out of 5
by LINDSAY from Vancouver

Hidden Gem in PV

Posted Apr 18, 2016 on Hotels
Luna Liquida is a gem, great view nice people cool neighborhood. Great place in PV.
Comment from Hotel Management
Jul 2, 2016 by chief concierge, Hotel Management
Thank you very much for your comment. Hopefully we have the opportunity to host you once again.
5 out of 5
by A verified traveler

Posted Apr 12, 2016
Nice boutique hotel in town,great location. The walk up the hill is a challenge , But was worth it for the view and Easy access to el centro,malecon ,and romantic zone/old town. Basic breakfast included.
Comment from Hotel Management
Jul 27, 2016 by chief concierge, Hotel Management
Thank you very much for your feedback. We hope to host you once again in our Luna Liquida Boutique Hotel.
1 out of 5
by A verified traveler from Seattle

Warning for Foreign Travelers booking Junior Suite

Posted Apr 7, 2016
Pros: Breakfast, pool, and common areas
Cons: Manager needs to improve her customer service. More time spent cleaning rooms, and fly nets installed in junior suite
Choose hotel based on photos of the junior suite and outdoor tub (pic 16 on Expedia) When we arrived they put us in a standard room (pic 13 on Expedia). After some work we finally got put into the suite. We were excited about the outdoor tub. Unfortunately no one showed us how to use it, and the drain was broken. We spent 4 hours slowly trying to fill it, finally spoke to management and he informed us the valve which is buried underneath the tub was partially open. We missed enjoying the tub during day, took 6 hours to fill it. Sun was down tub finally filled went into the bathroom to change, but the bathroom had thousands of fly's everywhere! (shown in pics) Turned our porch light off, and went to talk to the night staff, by the time we came back strangely they had all died. The sink, bathtub, floor, drain, toilet, everywhere was covered, I've included some photos as proof. Night manager offered to help ME clean it, not do it by himself, he also said there SHOULD have been netting up. Was about to tough it out and clean the bathroom, went to check the bed after moving some pillows we discovered the bed was covered in ants (included photo). Decided to switch rooms back to original standard room. Spoke to manager in the morning, and she tried comparing our bug experience to a rainy day implying it was out of the hotel's control, CRAZY!! She told us both rooms were suites though listings indicate they are not. She offered no discount, showed no sympathy, or even apologized.
Comment from Hotel Management
Jun 16, 2016 by Chief concierge, Hotel Management
We are really sorry for what happened, but believe me that this is not lack of cleaning. Is part of the season and unfortunately happens every year during few days, this is a kind of bugs that feel attracted for the lights, stay for few minutes and they die. The staff was attentive to your complain and offered you to change rooms and work really hard to make guests happy and have all areas very clean. People are always willing to help, speak your language to make you have a nice experience in our country. Luna Liquida takes very serious all our guest´s comments, our policy is improve every day and we know the only way to improve is through their feedback. Thank you very much.