Arcade
Check availability

Reviews of Marival Distinct Luxury Residences & World Spa All Inclusive

5 out of 5
Marival Distinct Luxury Residences & World Spa All Inclusive
Paseo de Los Cocoteros 53, Nuevo Vallarta, NAY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

michael, Bainbridge island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is delightful but spoiled by a large group of teenagers from Colorado who were extremely loud and shouting at 2am every morning keeping us awake. If it wasn’t for that unruly group the vacation would have been delightful.
Stayed 6 nights in Apr 2024

4/10 Poor

Keith Jason

Traveled with partner
Liked: Cleanliness, staff & service
So the reason why we came here was because of all the great reviews. I would have to say that the resort is clean. The staff is friendly, but the food is extremely subpar. No matter what restaurant we tried, the food, always disappointed us. The room is spacious however the amenities are also subpar. The shower in the master bedroom, barely had any pressure and was lukewarm at best, I filed the complaint with the front desk and nothing was ever done. We went to the convenience store at the resort to buy some suntan lotion and didn’t check the price, that is our fault, but realized when we got the credit card ping they charge us $40 for a can of suntan lotion, which is outrageous. I think we will try a different different place next time
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food drinks and service were great. We had a fantastic time. Our only miss was that there isn’t a coffee shop on the property!
Stayed 4 nights in Apr 2024

10/10 Excellent

Sreedhar

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Luis Raul

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall our stay was very nice. They just need to work on their staff, some of them aren’t very friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Cristina Garcia, La Ribera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room and amenities in general, sleepers would have been a good option. The pools were clean and the service at the pool and beach was excellent. We found the food to be pretty good but the drinks not so much. We had dinner at the Italian restaurant and the food was nice, the service was as bit slow, it felt understaffed. Overall we enjoyed our stay and probably be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time here and didn’t disappoint. Booked a three bedroom residence for 5 adults. Each room was spacious and included a bathroom. Beautiful accommodation. Food and staff were excellent. Pool and beach area were great and the beach restaurant was our favorite to dine at. We enjoyed every minute of our stay.
Stayed 7 nights in Mar 2024

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and location is perfect, always felt safe
Stayed 5 nights in Apr 2024

8/10 Good

Mauricio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Problem with the bathroom
Stayed 4 nights in Apr 2024

4/10 Poor

Jorge

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The VIP Access was vary limited, also I booked the Kid Stay and eat free Nad was billed for it as adults rate.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mallory Margaret Marion

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 10/10 experience for our family trip to Mexico, and that’s all because of the Marival Distinct Resort! I had done my research and read so many reviews before I booked and I am so glad I didn’t listen to any of the naysayers. We travelled with our 5 year old daughter and she loved every pool, every wave crash on the beach, every meal, and every thoughtful activity the hotel and their amazing staff ran for the kids! Everything for the adults is wonderful as well! We loved how small, and quiet the resort is. We ate at every restaurant and even got to completely indulge at a true Mexican party they ran on the Tuesday night of our trip with a real and very talented Mariachi band! The spread at this event at its buffet dinner was unparalleled. I feel like we were let in on such a magical night and this was simply included for guests, in which all of the staff went above and beyond for! Our room was exactly like the pictures show, with an incredible ocean view and a massive balcony to enjoy. The housekeepers come every day while you are out to refresh the room and they are just so immaculately kept. We had read a few poor reviews that people had left about the sales pitch you get when you arrive, the walk to the beach, and the times at which food is served, and I will admit, I was worried going into this trip with those bad reviews in mind, but am I ever glad I didn’t listen!
Stayed 7 nights in Mar 2024

10/10 Excellent

Jobeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent particularly at the Insu Sky Bar. My sister accidentally left a white envelope that contained $200 (single dollar bills)USD at this restaurant. We left the restaurant and went to another bar at the same hotel. The staff from Insu was able to locate us and handed us the envelope, the money was all intact. Special shout out to our waiter Kevin. Amazing staff! Thank you!
Stayed 5 nights in Mar 2024

6/10 Okay

Montessa

Traveled with group, Traveled with family
Liked: Cleanliness
Staff were not as friendly as I am used to. Food was barely average, long waits at dinner due to limited options. Also the transportation company the hotel connects you with are overly expensive and the wait times are long. Communication from the transportation company is also poor. Rooms were spacious and nice, tasting experiences were nice as well.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jorge

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff is not aware of the VIP bracelet acces , and I was restricted for VIP Services

8/10 Good

KIMBERLEY ANNE

Traveled with family
Liked: Cleanliness
The property itself is beautiful, especially the new beach side. Nice to have the extra space with the "condo" style rooms, however very disappointed that there were not even the basic cooking/serving utensils in the room. I called down for a kettle and all they could give me was a pot to boil water in. Some of the items one would normally expect like daily coffee pod replenishment were not included. Overall the service levels and items included don't really match the cost of a stay here. Food was barely average and expected to be much better based on the way it is advertised. Stayed here about 10 years ago and at that time the food, service and ammenities were much better so expectations were high. This resort is quiet and compared to many other all inclusive options definitely higher end but improvements are necessary to compete for top marks.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kalani

Stayed 2 nights in Mar 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No show in property, buffet not good
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights with our 3 children. Beautiful property, excellent food and superb service. Spent most of time at the beach and beachside pool. Room was spacious and comfortable. Would definitely go back.
Stayed 5 nights in Mar 2024

8/10 Good

Omer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Evelen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i think it needs better food and a little bit more options and make it easier to walk to the beach
Stayed 5 nights in Mar 2024

8/10 Good

Tiffinie

Traveled with family
Liked: Cleanliness
The Marival Distinct was a nice getaway. It’s a good vacation spot for families with multiple children. Although most of the family activities geared for younger children are at Marival Emotions which require a short shuttle ride.
Stayed 5 nights in Mar 2024

10/10 Excellent

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying here for a week as a family of four. The staff is incredibly helpful and professional. The property is beautiful and well maintained. The food was really good especially for an all inclusive. Lots of great seafood and kid friendly options. The food can get a bit old after a few days considering there aren’t that many restaurants on site. We still liked it though and with young kids it was easier to stay on site than leave resort. You can go to their sister resort but we felt that Distinct was much higher quality than the sister resort, Emotions. There’s also a lovely walking/ biking path you can take from the resort to get some exercise. We would definitely come back again!
Stayed 7 nights in Mar 2024

10/10 Excellent

Shirin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience! A big shoutout to Carlos at the concierge desk. I highly recommend this property. We had a great time :)
Stayed 5 nights in Mar 2024

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super accommodating. Carlos at the Concierge was great. He made our trip a great experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sviataslau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Recommend for family with kids.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jochebed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Roby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Natalia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marival is a fairly good hotel, clean and spacious. it used to be an adults only hotel, but now it's a family hotel, you can tell they're still not quite ready for kids. You need to walk to the beach,for me this is more a plus than a minus, it’s nice to walk if it’s not hot. Аbsolutely no entertainment, not even just live music, or a small club where you can dance when the children are sleeping. I felt like a very retired old man who just needed to get drunk and sleep in silence. I understand that the concept of this hotel is more calm and peaceful... and I support it. But!! The hotel has a huge area, which allows you to create at least one entertainment place, for example, at a restaurant on the beach, which can allow those who want to sleep to rest peacefully, and those who are cheerful to have fun a little longer. What’s most annoying!!! So this is that there is no one large permanent buffet where children can safely choose their food. What also surprised me is that the menu in all 4 restaurants is approximately the same. And on the third day, it begins to be very annoying. because the choice of dishes is quite small. and after a week it gets very boring. But I will say in defense that the quality of cocktails, alcohol and drinks is sooo good, it softens the situation:) especially for nervous parents. The hotel is good - but!! definitely not luxury. When I pay money for a luxury hotel, I expect the same selection of food, restaurants and service as in Riu or Hayat Ziva.
Stayed 5 nights in Mar 2024

10/10 Excellent

Russell Wade, Arvada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our stay at Marival Distinct Residences. The room was spacious, clean, and comfortable. We really liked the ocean view from most every room. The service was excellent everywhere. The food was mostly good, but feel free to pass on the upgraded "Angus Steaks" as they were not worth the additional cost. We would definitely go back here for a future Nuevo Vallarta trip. Thank you!
Stayed 6 nights in Feb 2024

8/10 Good

Dainna

Stayed 7 nights in Feb 2024

6/10 Okay

Aida

Traveled with partner
Liked: Staff & service
We came in 2019 and really liked the property. The quality is not there anymore. For the duration of 5 days didn’t get hot water in the shower even though brought this up every day. Every day at 4 am there was some construction going under our balcony. People, were digging, putting in cement, discussing it via radio, every morning at 4 am!!! Brought up to the front desk nothing was done. Food quality and selection for sure went down. We enjoyed the beach, water, amazing weather!!! Can’t recommend Puerto Vallarta enough especially during the winter months. We love it!
Stayed 5 nights in Feb 2024

10/10 Excellent

Ronald George, Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely upscale resort. Large suite and comfortable. Pools excellent. Gourmet meals for the most part.
Stayed 8 nights in Feb 2024

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious however necessities in kitchen (extra towels etc.) lacked. Property is lovely but not on the beach. The service by staff was exceptional.
Stayed 5 nights in Feb 2024

2/10 Terrible

noushin

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service very bad

10/10 Excellent

Alexie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth time visiting and while still lovely they have changed several amenities we used to enjoy which would influence our decision to go in the future
Stayed 7 nights in Feb 2024

10/10 Excellent

SHRADDHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 4 nights in Feb 2024

6/10 Okay

Courtney, Redwood City

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great accommodations for a family. Service was not on par with other all inclusive resorts we have stayed at. Mini bar was not restocked daily, had to ask multiple times for drinking water in our room, reservations at onsite restaurants are not an option and meant waiting up to an hour to be seated at dinner if you did not arrive before opening.
Stayed 4 nights in Feb 2024

10/10 Excellent

Brianna

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very beautiful. A lot of pride taken by the staff. I would recommend this resort to anyone.
Stayed 8 nights in Feb 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations
Stayed 6 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is by far the most stunning resort we’ve ever been to! The food is AMAZING! As are the drinks (both alcoholic and none alcoholic). Staff is friendly, feels very safe and it was a really fun family trip. The only down side is, there is nothing at alllll outside the resort. We always had to dine here and the wait times are long (for the kids). But as mentioned, the food was worth the wait! If you are planning to go to PV for a daily trip, expect to pay high fees (upwards of $150 CAD one way), and other unexpected incidentals are also very overpriced, so pack your aloe! Would love to come back, it really is incredible.
Stayed 7 nights in Feb 2024

10/10 Excellent

mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow wow this hotel and staff and food and room and beach and everything everything was really good and i want to saying really appreciate from owner and head managers of marival hotel for give us nice experience i have little boy 3 years and my wife was 8 day and this hotel made for kids and he really enjoyed and I recommend to everybody try and you will be happy
Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Feb 2024

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Tina, Riverton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The low key atmosphere, quiet property, friendly staff, easy assess to poolside lounges & cabanas. The partial private beach was amazing! Plenty of chairs and the beach service was top notch. The pools were always clean free from leaves & debris.
Stayed 3 nights in Feb 2024

8/10 Good

Nechama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Ashley

Traveled with partner
Have stayed at the Marival Residences 4 times previously, and each time upon returning home have sung its praises to my friends, telling them they have to try this place as it's the best all-inclusive I have been to. Unfortunately, I cannot say that anymore. I had not been there since before Covid, and the place is beginning to get a little old. Nothing serious -- just the little things around the property. For example, the mirrors in the rooms are peeling from age and condensation. The shower heads spray in all directions because they are blocked up with calcium. Nothing major -- just an overall lack of maintenance and upkeep over the years. This is an all-inclusive, so the food is "free", but we ate out at other restaurants 4 of our 7 nights (and paid) because the food is just not that good anymore. It used to be great. They need to address some management issues in their restaurants. On one night, approximately 30 people were waiting in line out in front of the beachside restaurant with no hostess in sight (I think they were afraid to face the crowd!). After about 30 minutes of standing around with no idea how long it would take to be seated, we just left. Again, small things but potentially irritating. On the positive side, the room sizes are great, the pools and the beach area are great, and most of the staff are great. This place could once again be a shining 5 star if they simply had better management. Until they fix that, it will be mired in the 3-4 star range.
Stayed 7 nights in Jan 2024

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Bobbie-Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

JORGE SALINAS

Traveled with partner
Service was excelente.
Stayed 6 nights in Jan 2024