Awesome for families who enjoy quiet and luxe!
Posted Mar 8, 2017
My wife and I traveled with our 3 child (6, 7, 9) for our spring break. From the moment we got there to the last minute of our trip, near everything was perfect. Check in, drinks in hands after 3 minutes there, took less than 15 minutes even if there was a HUGE group of retired golfers checking in that day.
We were on the all-inclusive family emotion package. Our concierge was Jennifer and she is amazing. She really made sure we used all the advantages that the package had to offer!
The food at the residence is simply amazing for an all-inclusive resort. We had TONS of fresh seafood at the pool, at the restaurants and on the beach! All served VERY quickly. Service is as amazing as the food thanks to people like my friend Omar and Luis but so many others who I unfortunately already forgot names. Each staff made sure to give you a very personal service. Our kids like the Sister resort buffet but the quality there is not anything near the Residence so we tried to eat as much as possible at residence.
Talking about the sister resort. It’s definitely more crowded with families. We rented a surf board and learnt to surf! Hours of boogie boarding too! The kids had fun for an hour each day at the water slides. The shuttle to get there was always almost instantaneous to get on and we waited once for 15 minutes (not resort fault) but thanks to the parrot at the waiting area, it didn't look long at all, all other times we waited about 5 minutes.
Comment from Hotel Management
Mar 8, 2017 by Daphne Fernandez, General Manager, Hotel Management
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you.
It's a pleasure for us to read about you wonderful experience with us and that you enjoy our full y equipped residences and amazing service. We appreciate your feedback and assure you that everyone in our staff will be thrilled to read your review.
Your comments ur bed have been duly noted and will be considered, and we would also like to recommend as our concierge for our soft pad to soften your bed. Our manager has received you comments on or house wine selection as well. And as for the jacuzzi, the use of hot tubs for kids is not recommended as it could be harmful to their health, and also, some of our guests enjoy a little space where they can enjoy peace and calm and a little separe area free of kids. To respect their desires, the entry of kids is not allowed, regardless of their behaviour.
Thank you for sharing your experience and your recommendation. We are looking forward to hosting you again for another marvelous Family Emotion trip.