Most family members booked through the couples travel planner, we however booked on this site. Accommodations were not as pleasing as those offered to our family members even though same level of accommodation was secured Apparently the agencies book up the nicer rooms. We were initially offered a room in the Club building....older, and worn down. Bathroom was in need of TLC. huge lumps of caulking on all equipment. just a unkept feel to the place in general.
When we spoke to front desk about it they explained that the agencies tend to book all the nicer rooms that are newer and renovated and the discount web sites pick up the remainder. They were gracious enough to move us to another block of rooms that was same style but much cleaner, newer and generally better looked after. however those that booked through the agency received tequila, turn down service and fresh linens. none of which we rec'd though the room class was the same. Upon inquiring the price point was negligible whether you booked through the agency or a discount site. Next time we will do the agency to secure a decent room for same $ plus those extras and what we would consider normally service...fresh towels and linens at least twice in the week.
Comment from Hotel Management
Jan 16, 2017 by Daphne Fernandez, General Manager, Hotel Management
Thank you for sharing your experience with thousands of travelers.
We appreciate your feedback, as it is the foundation for our improvement. We appreciate your opinions regarding our food and assure you that our Executive Chef has receive you comments. However, we would like to point out that our Buffet dinner enjoy different theme nights every evening and we have 4 different specialty restaurant with gourmet options. You can book them upon arrival our through our website up to 1 week in advance.
As for the amenities, some agencies may provide extras for no extra charge, but since this is set by the agency and not the hotel, it is completely up to you, where you prefer to make the reservations for your vacations.
We appreciate your preference and hope to have the chance to see you soon.