Ratings based on 1,037 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great location in the Marina

Posted Feb 19, 2017
Pros: Probably would be nice for a couple or a family. it is a beautiful hotel in a great location, just too many negatives for me personally.
Cons: Expedia or Marriott, you need to figure out how to allow two friends to book a trip and split the cost
Location: Walking distance to the marina, beautiful grounds, pool and beach.
Two friends staying together in a room. When we booked, Expedia told us the only way to split the cost on two credit cards was to book one of us with a room for 3 nights and the other for the last two. At check in we told them we were together so wanted the same room all week with both names. They could not get that right. Both of us wanted to sign to the room and then split the bill at the end of the stay but they couldn't understand two different names on a room and after the third day, our keys were discharged, even though we had stopped at the desk earlier to remind them that I was not checking out. They never asked for a credit card at check in, I had to go to the desk and give it to them so that we could charge to the room. Despite having a credit card on file now, we had to pay and tip PRIOR to the massage at the spa, have never had to do that before. Had to call to have them open the mini bar (which was a joke with 2 bottles of water and maybe 2 cans of coke). Had to call front desk to "unlock" the tv to order a movie. Felt like I was being treated like a child or perhaps someone who was trying to get away with not paying for something. In 30 years of traveling, have never experienced that before! Service at pool and restaurant was horrible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great location and restaurants right off the beach

Posted Feb 17, 2017
Pros: Friendly staff
Cons: Toilet was constantly leaking
Location: Marina across street with lots of restaurants. 15 minutes to the boardwalk where all shops located. About 10 minutes from the mall. Strip club close.
Staff was super friendly. Waves too rough to swim in. We had a constant toilet leak however the hotel was booked so couldn't get another room. Good view of the ocean. About 15 minutes away from the boardwalk. Marina restaurants right across the street. Safe area - resort row. Gated hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Room was like home away from home.

Posted Feb 12, 2017
Very comfortable bed, quiet room-#1053. Garden view, but you could still see and hear the ocean. Chicken wings at the hotel lounge are amazing! Go there between 5-7, two for one drinks. Very friendly staff through out the hotel. Coffee in the deli is delicious! Great pool and beach access-go around 3, its less busy.
Comment from Hotel Management
Feb 14, 2017 by David G, Hotel Management
Dear traveler, A joy to read that your Marriott experience became a fantastic relaxed vacation! Thank you for your visit to our resort and your high recommendation. It was so wonderful to share your positive review with our staff and congratulate everyone for providing you with a great service and fun. Visit us again, we would love to welcome you back to paradise again! Warmly, David Gauna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from elgin,il

Nice hotel on the beach great staff

Posted Feb 12, 2017
Pros: The staff were amazing. I like its location , the grounds very well kept.
Cons: Seriously the amount of chairs being saved/ reserved by 9 am by the pool was out of control. I wish they enforced the no saving rule posted.
Location: This location is perfect for beach accessibility, ride from airport is short and marina right acrosss the way so plenty of places to walk to and eat.
I loved this trip and it's because of the beautiful grounds and the wonderful staff, the comfy beds too. I went to relax and that's exactly what i was able to do. Fransico at the beach was so attentive and you were never left without cold water , ice , food and drinks. I can't say much for the pool staff as the chairs were all reserved by 9am so I wasn't able to sit there , not a big deal as I prefer beach but it was a little bothersome that I couldn't sit at the pool had I wanted. There is a sign saying no reserving of chairs and towels and such will be removed by staff if not in use but I never saw any staff removing even a towel from a chair till after 6 at night. The food was pretty good and breakfast buffet bountiful. I would definitely recommend and hope to go back myself in the near future. A big huge thank you to Fransico at the beach and Alex at front desk
Comment from Hotel Management
Feb 14, 2017 by David G, Hotel Management
Thank you for your visit and for your wonderful comments regarding your stay. It is such an honor for us to read that you chose our hotel during your first visit to Puerto Vallarta. We are truly delighted to read that you enjoyed our privileged location, which permitted you to visit the area and have a great vacation experience. Rest assured that we will enforce our policies at the pool to avoid this kind of inconveniences in the future.Thank you very much for encouraging others to visit our resort, we can’t ask for more when reading honest and encouraging feedbacks, such as yours. We will personally congratulate all of our staff, specially Francisco and Alex for serving you brilliantly. It would be such a pleasure for us to provide you another stunning experience in our exclusive resort. Sincerely, David Gauna General Manager CasaMagna Marriott Puerto Vallarta Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Liked having the beach area to walk on.

Posted Feb 9, 2017
Nice hotel and was within walking distance to the Marina area for shopping and restaraunts
Comment from Hotel Management
Feb 10, 2017 by David G, Hotel Management
Dear Al, Thank you so much for sharing your experience with us and future travelers. I am so delighted and pleased to know we were able to fulfill your expectations and you took advantage of our privileged location: Marina Vallarta. Receive my sincere invitation to visit and stay at our resort everytime you visit our beautiful destination; we would love to serve you in the future! Warmly, David Gauna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Friendly staff, clean and a pleasant place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

5 Days in Wonderful Puerta Vallarta

Posted Feb 6, 2017
To be honest about my ratings above, I would give the hotel a 4.8 if it were possible. We got home yesterday (Delta had the Superbowl on the headrest TV's for free) and today it is rainy and windy in Southern California. This makes me long for the wonderful beaches, $3 grande margarita's and terrific people of Puerta Vallarta and the Marriott Casamagna. I felt the hotel was, a) well situated for airport access and proximity to attractions, zona romantica, etc., b) is attractive and well maintained with a dramatic open lobby and mostly ocean view rooms, c) staffed by open, friendly people.
Comment from Hotel Management
Feb 9, 2017 by David G, Hotel Management
Dear guest, Thank you so much for taking the time to share your comments about your experience at our resort. I am so delighted to know we met your expectations and you felt pampered with the quality on our services. Your comments will definitely encourage us to keep on providing a brilliant and impeccable attention to all of our guests. We can't wait to welcome you back and serve you in the future! Warmly, David Gauna General Manager CasaMagna Marriott Puerto Vallarta Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Inviting resort

Posted Feb 5, 2017
We only spent one night, but were impressed and would go back. Laid back atmosphere for a resort and nice fascilities. Staff very friendly.
Comment from Hotel Management
Feb 8, 2017 by David G, Hotel Management
Dear Gregory, It was such a delight to welcome you to our exclusive resort! Thank you very much for choosing us and we sincerely can´t wait to welcome you back soon! Regards, David Gauna General Manager CasaMagna Marriott Puerto Vallarta Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Stony Plain, AB Canada

Great location, excellent staff...

Posted Jan 29, 2017
Pros: The building itself was a marvel. I believe it to be an older structure...pics on website do not truly capture the beauty within. Staff were amazing!
Location: Located close to the airport but not close enough to be annoyed by planes.. Shopping areas and restaurants close. Taxis clean; priced well.
We stayed for 10 days; our next visit will be longer. Very clean, great location, staff very friendly and helpful. Used their laundry service which was excellent. Great, Great, Great food...especially at Champions Sports Bar, thanks to Chef Enrique for meals and Francisco from the Pastry Dept for a different mouthwatering dessert each evening. Seems to be a popular Resort for both destination weddings and business training/events. Palatial structure with many open areas to the outside where you can enjoy the breezes, relax and experience the atmosphere and the people. Grounds very well kept with amazing greenery and flowers. Beachfront is a joy! Safe and secure location with large number of English speaking staff. Traveled with 88 year old dependent on a walker. Lowered the bed for her and were available to help always. We enjoyed brunch on our balcony with ocean view. Sound of the waves is so soothing.
Comment from Hotel Management
Feb 2, 2017 by David Gauna, Hotel Management
Dear guest, Thank you so much for taking the time to review us. I am so delighted to know that we met your expectations during your recent visit! We strive to satisfy and pamper all of our guests at our resort, and I am so glad to know that we did great at this time, and your overall impression of our facilities, accommodations and restaurants was so, that you are even planing to visit us in the near future; we would be glad to welcome you back and exceed your expectations during your next stay at your home away from home! Sincerely, David Gauna General Manager CasaMagna Marriott Puerto Vallarta Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

We went for a quick weekend and had a perfect time

Posted Jan 24, 2017
would recomend this property, clean and friendly. We lked the close proximity to the Marina.
Comment from Hotel Management
Jan 25, 2017 by David G, Hotel Management
Dear guest, Thank you so much for taking the time to review us. I am so pleased and glad to know that you had a wonderful time at our resort and we were able to fulfill all of your expectations. So glad that you also took advantage of our privileged location! Thank you for encouraging others to visit our hotel; it would be wonderful to welcome you back in the future! Warmest regards, David Gauna General Manager CasaMagna Marriott Puerto Vallarta Resort & Spa