Ratings based on 154 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Canada

Lovely smaller hotel. Very secure.

Posted Feb 22, 2017
Pros: We enjoyed this hotel very much. It is smaller than others we have stayed in and it suited us perfectly. The location is great too.
Cons: I think that it could use another beach restaurant as there is only 1 and a snack bar. The public washrooms in the lobby are VERY SMALL.
Location: We walked on the beach for 2 hours to Bucerius. We did the Rhythms of the Night tour, it was great The plaza across the street was very convinent
This hotel is lovely! The location is excellent, only 15 min. from the airport. Felt very secure there, and the food was excellent. The rooms are small, but adequate. The beach is very very nice. Overall, no complaints.
Comment from Hotel Management
Feb 22, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Sammy, Thank you for the great feedback of your recent holiday experience at our Occidental hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Posted Feb 21, 2017
Pros: The small size and the beach.
Cons: Communication between staff in the royal level. Every time we were told to come back, it was someone New who didn't know anything about it.
This was our second stay here. Very nice, small resort right on a beautiful beach. However, we upgraded to the royal club level this time and made a request to get a 1st floor room. We were told the hotel was full but if we came back 3 days later, they would have a room for us. Since the hotel was full, we did not get a 'royal level' room for even our first three days, we got 2 queen beds pushed together with a memory foam over the crack between them. When we went back on Monday to switch rooms, we got a total run-a-round for the next 2 days, being told to keep coming back numerous times. We talked to people that came in after us, requested a 1st floor room and got it ( and they did not upgrade to royal level). Finally, we were told we had a room, came back to get the keys switched, and were once again told that room wasn't available. It was given to a couple that just got there!! We ended up getting a 1st floor room, but not before wasting way too much time on it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, beautiful beach

Posted Feb 21, 2017
This hotel is beautiful. The lobby was a great first impression, and the rest didn't disappoint. The pool was great. The beach was so clean and had lots of room for my kids to play. The food was good, the staff was super friendly, and even though the room was a bit on the small side, still really nice. We would go back in a heartbeat.
4 out of 5
Recommended
for Couples
by A verified traveler

Clean and great food

Posted Feb 20, 2017
Pros: Good beach location
Cons: Not much to be improved
Location: We did a city bus tour and a tequila tasting tour. The city tour was good
We did have a bit of confusion about our king size bed for our room
Comment from Hotel Management
Feb 22, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. It has been a pleasure for us to read and we look forward to serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Davis, United States of America

Posted Feb 15, 2017
Pros: They changed the use policy of the swimming pools.
Cons: Allow use of both Pools
Overall good experience, friendly helpful staff. ------------------------------------------------------------------------------------------
Comment from Hotel Management
Feb 15, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Donald, Thank you very much for the time you spent to share your comments of your stay at Occidental. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We understand from your review that the change of the pools’ policies may have not been to your liking, however this was done in order to offer a better service to all our guests.
4 out of 5
Recommended
for Families
by A verified traveler from Denver, Colorado

Good Resort, rooms could be a little bigger.

Posted Feb 6, 2017
Pros: Spacious resort. Little mall close by. The beach was excellent. The food was good. The staff was very nice. My maid was very sweet.
Cons: Not too much needs to be changed. The restaurant that provides the snacks during mid-afternoon should be better staffed and the food a little better.
Location: Little mall near by with a Dominoes and Subway. The hotel has activities at night. Nice bar with big tvs. The waiters are awesome.
Very nice experience. Beach is excellent. The resort needs more boogie boards. They only had 6 or 7, and you had to take turns using them. You should be able to rent them for free, for more than 1/2 hour. Tip the guys that are renting the boogie boards, they do a good job.
Comment from Hotel Management
Feb 7, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Ana, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Thank you again for this great review of your stay with us, we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Great hotel but rooms had paper thin walls. Could hear the people next door plain as can be. Very noisy at times.
Comment from Hotel Management
Feb 7, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for this kind review of our hotel and we look forward to serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great view, beautiful sunsets, excellent location

Posted Feb 4, 2017
Pros: Location, cleanliness, staff, food, beach.
Cons: Drinks (too sweet) and clear soda was tasteless (please change quality)
Location: EXCELLENT
First look at note is grand, the lobby is beautiful. Check in was fast and luggage was promptly at our room. The view from our room, a standard king size was beautiful, to the pool and beach, without a balcony. The bed was comfortable, clean, bathroom a bit small to move around with two people. I liked the extra cabinets on the bathroom, room, chest and closet to put our belongings. The restaurants were great, food and quality was great, as well as staff. I did not like the quality of the mixed drinks, a bit too sweet for my taste, the clear soda had no taste for me. I found a bartender at the pool bar that took the time to make me a drink to my liking. I heard people complain about the xmas music at the sports bar, which I like, it was during xmas season, many did not, since its a sports bar and were the same songs over and over. But again I like xmas music. The evening shows were great and the activity team was energetic and had variety of activities.
Comment from Hotel Management
Feb 7, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Gaby, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We have shared your feedback to our Foods and Beverages Manager to follow up on this. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

From room to sand.

Posted Feb 3, 2017
Have stayed at this hotel on four occasions. They have made pleasant renovations. A new pool with jacuzzi. A Japanese restaurant. Only negative part was that special request for double beds was not honored.
Comment from Hotel Management
Feb 7, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Lucy, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We do apologize that we could not accommodate your request, however we are glad that this did not impact your overall experience with us. Thank you for this great review, it has been a pleasure for us to read and we look forward to serving you again soon
5 out of 5
Recommended
for Couples
by A verified traveler from Denver

Great stay at the Occidental.

Posted Feb 2, 2017
Pros: Everything
Cons: Would be great to have more opportunities for dancing.
This was our third stay at the Occidental Grand in PV and our best. the food is excellent and the filet at the Italian restaurant is the best steak in the area. Pool and entertainment staff was excellent and especially Luis and Lizbet. They were over and above the expected service levels. The beach bar service was also very good. We have made about 50 trips to resorts and condos in the PV area and this resort is one of the best.
Comment from Hotel Management
Feb 7, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Wes, Thank you very much for sharing this great review of your recent stay at Occidental. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this wonderful review of your stay with us, we look forward to your next visit.