Not happy with expedia because they never comment that the hotel was under construction and that the adult pool was closed, expedia sold
me rooms that they don't have . I purchase ocean view and the only have parcial view not happy. Pay more for the same room everybody pay less for .
Comment from Hotel Management
Oct 11, 2016 by Rodolfo Pacheco General Manager , Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.