The air conditioning did not work from day 1 and was never fixed. There was no hot water. The cleaning of the room was only every other day. They promised an ocean view. There is none
Comment from Hotel Management
Nov 28, 2016 by Michel P., Hotel Management
Thank you Raul for your comments.
We disagree to your comment and like to let you and the public in general know.
Now where we say we have an ocean view, we are located on the heartbeat of Olas Altas and this is our mainstreet one block from the Ocean.
We mention in our marketing (so also on Expedia) that our maid is 5 times a week on premises and we do 3 times weekly a general cleaning of the apartments. on top we offer emergency service on tuesday and sunday when the maid is off.
My staff did everything to make your stay pleasant, especially Enedina, Alejandra, Luz Maria and David.
I honestly can say that your bad rating, my staff would give it back to you as the most difficult guest we ever had in years.