Ratings based on 1,557 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Family fun at its best!

Posted Apr 16, 2017
Pros: Location to the best PV restaurants, people watching on the beach/Malecon, super attentive staff, really highlighted the quaintness of PV!
Cons: Bigger beds in the suites!
Location: Eat! (Taco revolucion/Pancho's tacos/Coco's are a MUST) Walk! the Malecon at any time of day is a party and fun Swim! Beach and pool are RIGHT THERE
Three friend families headed to Hotel Los Arcos for spring break, and it was a blast all the way around, every day all day. The hotel's location is AMAZING, pool/beach access couldn't get any better, the staff was super attentive. We had a leak in our bathroom that was fixed within an hour, and that was the only issue we experienced. The hotel was in walking distance to all we wanted to do with young kids in tow. The hotel itself offered mid day pool games, ice cream samples by the pool, and plenty of music and drinks to keep the party going all day. Food was at our fingertips for the kids when they got hungry, speedy bar service....I could go on and on. It was the perfect location for what we wanted our spring break to be!
Comment from Hotel Management
Apr 17, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Kellie Thank you for taking the time to leave your kind words and observations following your recent stay with us at Playa Los Arcos We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Sincerely
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Good for families who want to be at the beach

Posted Apr 16, 2017
Pros: Location, location, location. Well staffed and actively keeping this busy place clean and tidy.
Cons: Our vacation could have been longer... We stayed in a room with 2 double beds and there was room for there to be 2 queen beds, which is preferred
Location: My wife went out solo around 10:30pm on a weeknight for local tacos and we had no hesitations about her personal safety. Use Yelp and Trip Advisor.
Well run older hotel on the beach with a very active pool. I wouldn't recommend the place for couples even though there were plenty - it's geared towards families as the label on the hotel literally notes. If you're a family with small kids looking for a central pool, at the beach in old town towards the middle price range then here you go. We didn't eat at any of the hotel restaurants, there are dozens of taco stands to restaurants to choose from nearby. Wouldn't recommend the all-inclusive meal option - the buffet looked ok but we wouldn't tell you to come to this part of Mexico to eat a hotel buffet. It was cool to not be at one of the larger hotel resort all-inclusive places further north near the airport where it's just you and the snow birds. In this Old Town area it's primarily Mexican families having their vacations and we, as citizens of the USA, are a minority lucky enough to be sharing it with them. Super friendly and easy going. Viva Mexico.
Comment from Hotel Management
Apr 16, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Buddy We really appreciate the opportunity to send you a warm and in the same time we will like to thank you for staying in our hotel installations in your recent visit to our beautiful city, Puerto Vallarta. It is a big pleasure to know that you nicely enjoyed the hotel installations as well as all of the services offered by our company in accomplished with the staff that work with us. We will like to invite you to give us the opportunity to serve you as you deserve in your next visit to our beautiful city Puerto Vallarta. Thanking you again for your preference, we reiterate our greetings and we’ll remind waiting for your next visit. Sincerely
2 out of 5
by A verified traveler from Seattle

plenty of better options

Posted Apr 14, 2017
Pros: staff were friendly and helpful
Cons: prices could be more reasonable, food could be much better, pool & towel hours could be extended, beach chairs/umbrellas could be left out later
Location: inconvenient location south of the main strip difficult to get to/from by car or taxi
buffet selection was poor, towel service hours were inconvenient, insufficient chairs/umbrellas, transport to/from airport not provided, bathroom was extremely cramped and poorly ventilated, adding a child to my reservation for 2 adults nearly DOUBLED the cost of the already overpriced room!
3 out of 5
Recommended
for Everyone
by A verified traveler from Regina, Saskatchewan

Great location, good price

Posted Apr 10, 2017
Hotel is in the middle of lots of good restaurants and bars. Can walk to many things in PV. Pool was nice, just not a lot of umbrellas around to keep out of direct sun. Outdoor bar was good, Victor was a good bartender who made sure we had drinks all the time. Staff was very friendly and helpful. They ran around the beach to make sure hotel guest had beach chairs and umbrellas. Rooms are ok, they haven't been updated in a long time. Air conditioner was ok but room wasn't cool enough.
Comment from Hotel Management
Apr 13, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear bk964 We would like to express our most sincere gratitude for your positive comments on Playa Los Arcos; we are commited to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our facilities and the beauty of our surroundings. Looking forward to host you again. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
We really liked this hotel. I went with my 2 sons aged 11 and 7. We were very comfortable and the staff were amazingly nice. For the price I was very happy with my stay. We just stayed 2 nights after traveling around other parts of Mexico. Old town was also a great location where this hotel is!
Comment from Hotel Management
Apr 16, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous Thank you for staying with us and for sharing your comments. We are so glad that you enjoyed our facilities and services, and the beauty of our great location. . Hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
I stayed here for a week with my boyfriend and we enjoyed our stay. Nice little hotel, its right by the beach so that was great. Staff was always polite.
Comment from Hotel Management
Apr 4, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Steph We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler

Good stay, skip all inclusive

Posted Apr 3, 2017
Pros: Pool and friendly staff. Clean and safe.
Cons: Different meals, a choice of more than the one restaurant. Bottles of beer included in the all inclusive.
Location: Lots of the old town nearby, lots of street shopping. Great beach, friendly people.
Hotel was clean but older, rustic, but well worth the price. The pools were nice, facility was good. No fitness center and only one restaurant in the hotel. All inclusive only included the buffet, which was mostly the same foods day after day. The all inclusive drinks were well drinks, only draft beer. Wish we would have drank only bottled water and bottled beer as both came down with bad stomach illness last couple days.
Comment from Hotel Management
Apr 3, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We really appreciate the opportunity to send you a warm and in the same time we will like to thank you for staying in our hotel installations in your recent visit to our beautiful city, Puerto Vallarta. It is a big pleasure to know that you nicely enjoyed the hotel installations as well as all of the services offered by our company in accomplished with the staff that work with us. We will like to invite you to give us the opportunity to serve you as you deserve in your next visit to our beautiful city Puerto Vallarta. You’ll be attended as you deserve, We will continue working on making improvements in the buffet to offer them variety in foods Thanking you again for your preference, we reiterate our greetings and we’ll remind waiting for your next visit. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great Service!

Posted Apr 1, 2017
Pros: Service and cleanliness
Cons: Not all the rooms have a view of the ocean. I would pay extra to know I had a view.
Location: Great restaurants--Bistro Theresa, Barcelona, The Iguana, La Palapa to name a few.
The hotel is extremely clean, the staff is friendly, and the service is good. The service on the beach is excellent!
Comment from Hotel Management
Apr 2, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Mark It is our pleasure to hear about your wonderful experience you had at Playa Los Arcos. Our staff will be happy to hear your kind comments. It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodationsYour feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. We look forward to host you in the future Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg, canada

Good 3.5 star hotel in a great location.

Posted Mar 28, 2017
Pros: Small hotel with character on the beach.
Cons: Check in. Reception dealt with others ahead of us, even though they saw us in the line to check in.
Location: See our experience above
Hotel Playa Los Arcos provides reasonable lodging in a location that allows easy access to everything you want to do in PV: walking the beach, walking the malecon, eating at great restaurants, shopping.
Comment from Hotel Management
Apr 18, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear retiree. First of all our most sincere apology for the inconveniences that happened at checkin,Guest satisfaction is the goal we try to achieve every single day at Playa Los Arcos for us your feedback is very important. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel and enjoy again our great location. Sicerely
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

We got what we paid for.

Posted Mar 22, 2017
Pros: The cost seemed to be a good deal.
Cons: Responsiveness of the staff to potential guests who are English speaking and are communicating with hotel without being there.
Location: If you are looking to be close to the beach and near old town, then the location is very good.
We tried to communicate with hotel staff prior to leaving our home and were frustrated with their lack of responsiveness. Once we got there, we were told we could have an ajoining room with our daughter's family. That somehow got mixed up and did not occur. We went with the all-inclusive meal plan and have done that in the past with other hotels. However, we were surprised that the offerings were just fair at this location. The cost for staying at the hotel including the all-inclusive meal plan was a good deal overall.
Comment from Hotel Management
Apr 2, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Retired. Our most sincere apologies for any inconveniences you encountered during your stay. We truly regret that your holiday in Playa Los Arcos was not like the rest of our guests. Our main priority is our guests satisfaction and we all work hard day after day to be sure to provide the best vacation experience to all of you. We are sorry we could not allocate rooms together or continuous everything is subject to availability We would love for you to give us a second chance to show you how important all our clients are for us. Sincerely