Ratings based on 1,539 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

We got what we paid for.

Posted Mar 22, 2017
Pros: The cost seemed to be a good deal.
Cons: Responsiveness of the staff to potential guests who are English speaking and are communicating with hotel without being there.
Location: If you are looking to be close to the beach and near old town, then the location is very good.
We tried to communicate with hotel staff prior to leaving our home and were frustrated with their lack of responsiveness. Once we got there, we were told we could have an ajoining room with our daughter's family. That somehow got mixed up and did not occur. We went with the all-inclusive meal plan and have done that in the past with other hotels. However, we were surprised that the offerings were just fair at this location. The cost for staying at the hotel including the all-inclusive meal plan was a good deal overall.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, pool, and location

Posted Mar 21, 2017
Very nice pool. Room and bathroom need updating. If your not an early riser, you'll be awaken to children playing in the pool in the morning. I was on the 1st floor facing the pool. Woke up to the sounds of kids. Staff was super friendly. Your steps away from the beach which was awesome. Overall, I'd come back for another stay.
Comment from Hotel Management
Mar 22, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Oh! We would like to express our most sincere gratitude for your positive comments on Playa Los Arcos; we are commited to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our facilities and the beauty of our surroundings. Looking forward to host you again. Sunny regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

In the heart of activity. Overall very good value.

Posted Mar 21, 2017
Nice public areas, and the pools were great. Staff very nice. Room cleaned well every day. The rooms are a bit worn, and the bathrooms aren't luxurious, but for the price, it was serviceable. Bed was comfortable. Proximity to beach, restaurants, shops excellent, though for a quieter beach experience, try something a little more off the beaten path. Our room faced the pool, which can be a little noisy, though I didn't find it too much, and peaceful by the time we were retiring for the evening. Overall, the experience was very good.
2 out of 5
by A verified traveler

the room

Posted Mar 21, 2017
Pros: Were given beach chaise, umbrellas and towels. Drink and food service on the beach. Nice pools.
Cons: Facilities need updating.
Location: Great location. Right in the center of town. That's why we stayed there.
upgraded to a "bigger" room. It wasn't. Just had a kitchenette/hidabed in the room without windows. Bedroom was small. Had a separate air conditioner too loud to use and very old. I developed a cough that became worse the longer we stayed. I believe the air conditioner had never been cleaned. Also, bathroom was so small the maids had never been in it with the door closed. What they couldn't see was disgusting dirt and mold in the corner behind the door. Toilet was temperamental. One of the sheer curtains was torn. The light fixtures in the bedroom were mismatched and had no fixture for the bulbs - just came out on wires from hole in the wall and hung there. All railings need repainting. Just a lot of overdue maintenance needed. The pools were lovely and well maintained. Outdoor facilities and furnishings were fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 13, 2017
Playa los arcos is on a great beach. The staff are wonderful and really look after you. You are close to the malecon, shopping and restaurants. We would definitely recommend this hotel to others.
Comment from Hotel Management
Mar 16, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear lorna We really appreciate the opportunity to send you a warm and in the same time we will like to thank you for staying in our hotel installations in your recent visit to our beautiful city, Puerto Vallarta. It is a big pleasure to know that you nicely enjoyed the hotel installations as well as all of the services offered by our company in accomplished with the staff that work with us. We will like to invite you to give us the opportunity to serve you as you deserve in your next visit to our beautiful city Puerto Vallarta. You’ll be attended as you deserve. Thanking you again for your preference, we reiterate our greetings and we’ll remind waiting for your next visit. Sincerely:
3 out of 5
Recommended
for Everyone
by A verified traveler from High River, AB

Its got "Character"

Posted Mar 10, 2017
Pros: Maid service was very efficient. Proximity to culture area.
Cons: Service (drink/food) at pool area was bad. Concierge a little shady. Prices varied on everything at anytime, and she never had change when you paid.
Location: Located right on beach and boardwalk. Vendors, restaurants, lounges, clubs nearby.
This is in old town Puerto Vallarta (think Freemont Las Vegas) so we knew what we were getting. The style is 1950's. Plumbing is old, with little pressure. Electrical is OLD. Every level seems to be an "add on" and are all different. We knew this going in, as we like the real culture instead of the massive hotel you-could-be-anywhere type of thing. That being said, the price was way too high for what we got. Expedia is also getting a letter. For what we paid we could have had the massive hotel thing. The view was great only in some rooms. If you didn't have one of those rooms then you got really screwed and were paying way too much. Very nice pool area, but really, really poor service there. Waited a half hour for drink orders then another half hour to get drinks. Like, this is money-in-bank for these guys and they totally struck out. Maid service was great. Front check-in very slow. Great access to boardwalk and other restaurants and shops. Taxi's are no more than 200 peso's anywhere. When you stay here you ARE in Mexico, culture, food, people, attitude. ALSO, family hotel, expect kids.
Comment from Hotel Management
Mar 22, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous Thank you for your comments, they help us identify our opportunity areas and correct them as soon as possible. The main goal of the Playa Los arcos Hotel is to provide the experience that will invite you to come. We are very sorry to find out about your experience; Please accept our apologies. We are hoping you can give us an opportunity to have you back home while you visit Puerto Vallarta. Don’t hesitate in contacting us for a special requirement. One of our representatives will be happy to assist you with pleasure. It will be a pleasure to have you back. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Eagan,MN

On the Beach

Posted Mar 8, 2017
Pros: The keep the rooms clean and the staff is very friendly.
Cons: Rooms could use an update. Water pressure in the bathroom sink almost none. AC very loud and blows right over the bed.
Location: Close to everything.
We have stayed here before. For the value we love it. If you are looking for fancy, fancy this is not it. Clean rooms and friendly staff. Rooms are a bit on the musty side and it could use an update. Wi-Fi is iffy works some of the time. We would stay there again we don't spend that much time in the room.
Comment from Hotel Management
Mar 9, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Sandy Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to any of our guests.We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best experience. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Nice quaint older hotel on a lovely small private beach with attentive staff and good location in the heart of the romantic distric
Comment from Hotel Management
Mar 9, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We appreciate your gracious comments as it shows our consistency in maintain our standards. Your feedback has been shared to the team as a motivation to keep up our good work. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Cordially
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Great location on the beach

Posted Mar 7, 2017
Nice hotel with wonderful staff in a great location. Sergio works very hard and is a great at bringing your drinks whether your in the pool or on the beach. Magda the concierge will help you with whatever you need during your stay.
Comment from Hotel Management
Mar 9, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear lorna Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let Sergio and magda know of your recognition. Our main goal is to give our entire guest the best experience ever We look forward to have the pleasure of having you back home in the near future. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta Canada

Close to everything. Amazing sunsets.

Posted Mar 7, 2017
Pros: Close to everything
Cons: Clean your beach tables.
Location: Location was great . The market on Saturdays is close by and lots of great night life. And always a great sunset.
Had a great stay at the hotel this year. For the most part the staff was great . On check in I felt they could have been a bit more informative on the all inclusive details. We paid for the all inclusive this time but would probably not do it again. You can get beer and snacks at the oxxo and there are so many great restaurants close by. They always seem to be doing maintenance and making changes for the better. They could do some cleaning on there beach tables though.
Comment from Hotel Management
Mar 9, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Brian thank you for reviewing your experience. At Playa Los Arcos Puerto Vallarta we take pride in the quality of the service and attention to detail that provide our guests with unforgettable experiences and it is my deepest regret to read that we have not been able to live up to your expectations. We sincerely hope to have the chance of being your hosts once again for the opportunity to revert your current impression of our service. Sincerely