I lasted one night and should have left earlier
Posted Jan 11, 2017
On arrival everything looks nice, staff is pleasant. We got our room and it was 118. A small room furthest from the ocean with a view of the roof of the lobby. Pretty sure this is the worst room in the place and really should be turned into a storage closet. Room was moldy with the source being the AC unit spewing mold spores into the room. I think it should be condemned.
The all inclusive food and drinks were gross. PV has amazing food all over, there is no excuse for what they are serving.
Drinks were super sweet crappy mixed drinks. Don't do the all inclusive option, waste of money.
After our first night I asked about changing rooms. Front desk was ambivalent and told me they might have something for me to look at if I came back at 1pm. I then went out and found Hotel Tropicana a few blocks away. They had rooms with ocean views, clean, sunny. Everything a romantic vacation should have. Plus they were much less expensive and the pool was better. Look for my review of them on their site.
Only when I called Expedia to process a refund did I get service from Los Arcos. A manager was very concerned and offered us a room in the other hotel. I am sure it would have been lovely but we were done. Nothing they could have done could ever forgive putting anyone in a moldy room.
After talking with other people that know this hotel we determined that it can be nice but you have to bully the hotel staff to get it. No thanks, I don't want to be a jerk just have nice room.