STAY AWAY-pictures dont match the hotel, no beach
Posted Apr 1, 2016 on Hotels
This hotel claims to be a nice resort and if you know what a resort should look like this is not one. All inclusive is not entirely true. If you go to the specialty restaurants they limit what you can order (food is bad anyway).
-they run out of drinks, fruit for the drinks and beer by certain time and there is no more.
-their service is terrible. they close the pool bar at 5 or so I ask a waiter if he could get me a soda from the bar inside. I had 3 kids in the pool with me and I told him I would give him a tip. he said " im a waiter, but serving you is not my job and made this face"
-the property is not beach front is about 8 minutes walking from the beach and you have to cross a street.
-you can go to 2 pools. 1 has leaks so the have this tarp to make the pool usable, the other one has a strong sewage smell.
-we complained about his hotel not being the one in the picture, they said it was hotels.com
-I was at the front desk arguing for 1 hour, on the phone with hotels.com for 4 hours. Decided to stick with it as none hotels.com or the hotel wanted to cancel the reservation. hotel was so bad we decided to loose the money and check out early.