We got locked out of our room door on two different occasions, two days in a row. We went down to reception and the manager excused herself saying that she had to run to the next door property to help check in of a big group and she didn’t take care of our issue as we were locked out. The first time 30 mins and second time 40 mins. The maintenance took their sweet time and couldn’t figure it out. Another person simply couldn’t recode the door programming and we had to go down multiple times to ask them what was going on. They reprogrammed our card keys and finally after this all the third day, the door worked. Huge issue with having us wait outside our room door. The manager Paulina knew our issue and claimed that she had no idea. She did not even allow us to check out at 1pm, when we were asking to do late checkout she simply argues with me stating that she needs the room, so, I had to ask for 12pm. She says sorry, but never took our issue seriously and helped us at all. The second day I had to speak to another manager Efrain who helped us, offered us to changed rooms however the fact that we were left out twice for more than an hour already made us upset.
The bathtub is all cracked and dirty. The air conditioning works ok, stayed cool.
If you need or want WIFI, there is NO WIFI at all in the rooms. You have to go to lobby or pool area to get any connection. We kept on getting kicked out of the wifi and had to reconnect dozens of times.
OLD HOTEL! LOTS OF COCKROACHES!