Ratings based on 108 Verified Reviews

3.4 out of 5
74% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel

Posted Jan 16, 2017
Nice place close to everything and the people at the desk are great
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Well centered hotel in Puerto Vallarta

Posted Jan 13, 2017
Pros: The pool and grounds are very well maintained, and it has a relaxed atmosphere, as well as the staff is very respectful.
Cons: The pool is cold in the morning but as soon as the day starts to warm up gets the day going.
Location: The airport is close by, shopping center and restaurants.
My stay at Puerto de Luna, was pleasant, I had a great time! The staff is really helpful with accommodations, and the resort hosts many international as well as local guests, I had a great time staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good valve hotel.

Posted Dec 22, 2016
Good experience , close to shopping and about a 15 minute walk to the beach.
Comment from Hotel Management
Jan 11, 2017 by Luis Peña, Concierge, Hotel Management
We are glad to know you've had a nice experience in our hotel during your last vacations. We're here for you anytime.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great hotel when traveling with dogs!

Posted Dec 13, 2016
Great staff -spoke English. On the other side of a busy road from the beach. Quite a hike to beach. Room overlooking pool-beautiful. They arranged for doggy day care and pick up! Clean and attentive to our needs.
Comment from Hotel Management
Jan 11, 2017 by Luis Peña, Concierge, Hotel Management
Thank you so much Teri for letting us know you've had a great time with us during your vacations with your dog, and thank you for sharing those details that make our hotel a confortable place to scape and stay. We'll be glad to be your host soon. Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from barra de Navidad

Pet friendly

Posted Dec 9, 2016
Pros: Location...pet friendly...safe and secure
Cons: Bathrooms could use an upgrade
Location: Costco and medical labs nearby
We've been here before. Great for an over nighter. Very safe and secure. Beautiful grounds. Not on the beach but large well kept pool. Close to Costco
Comment from Hotel Management
Dec 10, 2016 by Luis Peña, Concierge, Hotel Management
Dear Barry, Thank you so much for these nice and constructive feedbacks, we appreciate them and appreciate your preference. We hope to be your host once again soon. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia,Canada

Always pleasant and pet friendly!!

Posted Dec 2, 2016
Pros: Pet friendly
Cons: Wear and tear is evident but it is clean, clean, clean.
Location: Good location, close to Costco and the main road south.
We stay at Puertas de Luna every year after arriving in Puerto Vallarta. We only stay one night but find that the central location, friendly staff and their acceptance of our dogs make it an excellent choice.
Comment from Hotel Management
Dec 3, 2016 by Luis Peña, Concierge, Hotel Management
It's always been a pleasure to be your host every year. Thank you so much for these nice comments about our hotel, we're here for you. Also, we would appreciate these comments on TripAdvisor to help people with dogs to find a nice place where they can have fun all together.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mission, British Columbia

Nice hotel with large pool and close to beach

Posted Nov 30, 2016
Pros: The grounds were magnificent. Lots of locals and not too many tourists. Close to transportation and beach. Staff were great! Nice large pool.
Location: Bus right outside hotel. Beach across the street. Restaurants within walking distance.
We stayed for two weeks and enjoyed it a lot. Staff were always friendly. Occupants of the hotel were friendly, as well. Nice piece of property close to everything. Walk-in movie (outside) was nice. We spent time at the hotel, at the beach (across the street) and time exploring the area - via bus transportation.
Comment from Hotel Management
Jan 11, 2017 by Luis Peña, Concierge, Hotel Management
Very dear Chris, It's been a pleasure to be your home in Puerto Vallarta for those two weeks, it's nice to know that we were a nice host and that we could propitiate all these nice conditions to enjoy your stay as you mentioned it, thank you so much for it, that way other future guests know about the benefits of staying with us and get one more option in town. It will be great to welcome you once again, remember we're just one call away.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Charming old-Mexico style hotel in great location.

Posted Nov 18, 2016
Cons: Restaurant could be improved, with expanded menu. Powdered creamer only; no real diary product for coffee. Minor inconvenience give the selection near
Location: Lots of restaurants and shopping. I wasn't sightseeing.
This traditional hotel has large, beautifully-landscaped grounds, and several 4-story buildings around a large pool. Considering the location, it's very peaceful, being located well back from the street. The buildings themselves do show their age, but I didn't find that this made it look unattractive. The "hallways" are open to the outside, and there are apparently no elevators. Those opposed to climbing should request a lower floor. My room was a suite, with bedroom+bath, living room with twin sofas/beds, second bath, dining room and kitchen will the typical small appliances (coffee maker, toaster) as well as fridge. I ate out, but I noticed other guests bringing back groceries. I had a meeting with a builder mid-afternoon. We met at a comfortable table in the lobby, and I asked about getting coffee for the three of us. Although the restaurant was closed, a bellman (?) managed to bring us the three coffees within five minutes. I appreciate this kind of attention to the customer/guest.
Comment from Hotel Management
Jan 8, 2017 by Luis Peña, Concierge, Hotel Management
Very dear John, We are glad to know that Puerto de Luna has reached your expectations and given you a nice experience during your last business trip. It'll be a pleasure to be your host once again in your next visit to Puerto Vallarta, remember we are one call away. Regards, Luis Peña Concierge
3 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Perfect for our needs.

Posted Nov 5, 2016
Pros: Location, location, location! Very close to downtown, shopping, restaurants etc. It's not on the beach, but just a short walk across the street from the beach! The staff are all very accommodating!
Cons: It would have been nice to be able to have visitors after 7:00 p.m. It also would have been nice to have a pool bar during the day. The space was there, but was never open.
Location: We especially liked the location. It was so easy to just go out front and grab a taxi or bus to go anywhere you want to go.
Comment from Hotel Management
Nov 12, 2016 by Luis Peña, Concierge, Hotel Management
Dear Susie, Thank you so much for providing these nice comments about our hotel, it's great to know we could please you during your vacations. The whole staff felt very confortable when it came to help you. We hope to have some news from you soon, remember we're just one call away. Regards!
2 out of 5
by A verified traveler from IL

Nice, but not clean.

Posted Aug 24, 2016
We liked that it was a pet friendly hotel, so we wanted to stay there. Once we were there and checked in the staff was nice. But when we got to the room, it was dirty. The garbage still had garbage from the previous people in that room and the showers were dirty as well. Once checking out, they do not refund your deposit if you don't have your receipt. They also tried to say that a chorizo we had forgotten, which my father was selling, was not there and did not want to give it back to him. There was only one man that was nice to us the whole time.
Comment from Hotel Management
Sep 26, 2016 by Luis Peña, Concierge, Hotel Management
Dear Vany, We appreciate the time you’ve dedicated to write your comments about your last staying in Puerto de Luna Pet Friendly & Family Suites. We’re gonna check all the cleaning procediment in your stay and verificate if there was any anomaly which could be possible because of the very high occupation of the season. Regarding the deposit, we cannot give it easily if there’s no receipt, that way we make sure there’s no mistake about the person who claim it back, but we just asked for your signature when we realized you didn’t find the receipt. When you left the hotel, after five minutes, the mainskeeping lady reported the chorizo you forgot into the frigobar, and instantly I dialed the number you worte in the checking in paper, cause we consider it was important for you. We’re sorry for the misunderstanding.