Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
70% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from British Columbia,Canada

Always pleasant and pet friendly!!

Posted Dec 2, 2016
Pros: Pet friendly
Cons: Wear and tear is evident but it is clean, clean, clean.
Location: Good location, close to Costco and the main road south.
We stay at Puertas de Luna every year after arriving in Puerto Vallarta. We only stay one night but find that the central location, friendly staff and their acceptance of our dogs make it an excellent choice.
Comment from Hotel Management
Dec 3, 2016 by Luis Peña, Concierge, Hotel Management
It's always been a pleasure to be your host every year. Thank you so much for these nice comments about our hotel, we're here for you. Also, we would appreciate these comments on TripAdvisor to help people with dogs to find a nice place where they can have fun all together.
5 out of 5
by A verified traveler from Mission, British Columbia

Nice hotel with large pool and close to beach

Posted Nov 30, 2016
Pros: The grounds were magnificent. Lots of locals and not too many tourists. Close to transportation and beach. Staff were great! Nice large pool.
Location: Bus right outside hotel. Beach across the street. Restaurants within walking distance.
We stayed for two weeks and enjoyed it a lot. Staff were always friendly. Occupants of the hotel were friendly, as well. Nice piece of property close to everything. Walk-in movie (outside) was nice. We spent time at the hotel, at the beach (across the street) and time exploring the area - via bus transportation.
4 out of 5
by A verified traveler from US

Charming old-Mexico style hotel in great location.

Posted Nov 18, 2016
Cons: Restaurant could be improved, with expanded menu. Powdered creamer only; no real diary product for coffee. Minor inconvenience give the selection near
Location: Lots of restaurants and shopping. I wasn't sightseeing.
This traditional hotel has large, beautifully-landscaped grounds, and several 4-story buildings around a large pool. Considering the location, it's very peaceful, being located well back from the street. The buildings themselves do show their age, but I didn't find that this made it look unattractive. The "hallways" are open to the outside, and there are apparently no elevators. Those opposed to climbing should request a lower floor. My room was a suite, with bedroom+bath, living room with twin sofas/beds, second bath, dining room and kitchen will the typical small appliances (coffee maker, toaster) as well as fridge. I ate out, but I noticed other guests bringing back groceries. I had a meeting with a builder mid-afternoon. We met at a comfortable table in the lobby, and I asked about getting coffee for the three of us. Although the restaurant was closed, a bellman (?) managed to bring us the three coffees within five minutes. I appreciate this kind of attention to the customer/guest.
Comment from Hotel Management
Nov 21, 2016 by Luis Peña, Concierge, Hotel Management
Very dear John, We are glad to know that Puerto de Luna has reached your expectations and given you a nice experience during your last business trip. It'll be a pleasure to be your host once again in your next visit to Puerto Vallarta, remember we are one call away. Regards, Luis Peña Concierge
3 out of 5
by A verified traveler from Colorado

Perfect for our needs.

Posted Nov 5, 2016
Pros: Location, location, location! Very close to downtown, shopping, restaurants etc. It's not on the beach, but just a short walk across the street from the beach! The staff are all very accommodating!
Cons: It would have been nice to be able to have visitors after 7:00 p.m. It also would have been nice to have a pool bar during the day. The space was there, but was never open.
Location: We especially liked the location. It was so easy to just go out front and grab a taxi or bus to go anywhere you want to go.
Comment from Hotel Management
Nov 12, 2016 by Luis Peña, Concierge, Hotel Management
Dear Susie, Thank you so much for providing these nice comments about our hotel, it's great to know we could please you during your vacations. The whole staff felt very confortable when it came to help you. We hope to have some news from you soon, remember we're just one call away. Regards!
5 out of 5
by A verified traveler from queretaro

Hotel muy confortable

Posted Sep 19, 2016
Pros: La alberca, las habitaciones, el estacionamiento.
Cons: El horario del restaurant
Hotel muy cómodo, familiar, te respetan bastante, su atención al cliente es muy bueno. Tiene cerca la mega y la playa está un poco lejos pero esta muy lindo el hotel.
Comment from Hotel Management
Sep 22, 2016 by Luis Peña, Hotel Management
Ha sido un placer ser el anfitrión de sus recientes vacaciones en Puerto Vallarta y saber que hemos logrado cumplir sus expectativas mediante los comentarios que usted nos regala en esta plataforma. Reiteramos nuestra disposición de servirle en cada ocasión que usted decida visitar el puerto.
5 out of 5
by George from Dartmouth Nova Scotia Canada

Posted Aug 31, 2016 on Hotels
Enjoying so much we are still here and wil probably stay a month
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Hi Mr. Gray, It's been a pleasure being your host in your current vacations in Puerto Vallarta. Fortunately we could offer you Puerto de Luna Pet Friendly & Family suites as your home in town. Thank you so much for your comments and all the nice gestures from you and your wife, we're here for you.
2 out of 5
by A verified traveler from IL

Nice, but not clean.

Posted Aug 24, 2016
We liked that it was a pet friendly hotel, so we wanted to stay there. Once we were there and checked in the staff was nice. But when we got to the room, it was dirty. The garbage still had garbage from the previous people in that room and the showers were dirty as well. Once checking out, they do not refund your deposit if you don't have your receipt. They also tried to say that a chorizo we had forgotten, which my father was selling, was not there and did not want to give it back to him. There was only one man that was nice to us the whole time.
Comment from Hotel Management
Sep 26, 2016 by Luis Peña, Concierge, Hotel Management
Dear Vany, We appreciate the time you’ve dedicated to write your comments about your last staying in Puerto de Luna Pet Friendly & Family Suites. We’re gonna check all the cleaning procediment in your stay and verificate if there was any anomaly which could be possible because of the very high occupation of the season. Regarding the deposit, we cannot give it easily if there’s no receipt, that way we make sure there’s no mistake about the person who claim it back, but we just asked for your signature when we realized you didn’t find the receipt. When you left the hotel, after five minutes, the mainskeeping lady reported the chorizo you forgot into the frigobar, and instantly I dialed the number you worte in the checking in paper, cause we consider it was important for you. We’re sorry for the misunderstanding.
4 out of 5
by A verified traveler from Cihiauha

es un buen hotel y el servicio de buena calidad,

Posted Aug 15, 2016
Pros: lugar limpio
Cons: servicio de comida rapida en el area de la alberca y algo de musica o actividades acuaticas
Location: hay de todo ,para poder salir a caminar y a las playas sercanas
es un lugar muy tranquilo y muy familiar ,,esta todo muy centrico y el inconveniente es
Comment from Hotel Management
Sep 27, 2016 by Luis Peña, Concierge, Hotel Management
Estimado Armin, Agradecemos sus comentarios acerca de su reciente estancia en Puerto de Luna Pet Friendly & Family Suites así como el privilegio de haber sido el anfitrión de sus vacaciones. Mediante esta plataforma nos brinda la retroalimentación necesaria para seguir mejorando nuestro servicio hacia todos y cada uno de nuestros huéspedes y también brinda a otros viajeros la oportunidad de tener una crítica confiable y una visualización de su próximo destino. Siempre será un gusto servirle en cada visita que realice al puerto, estamos a sus órdenes.
3 out of 5
by A verified traveler

normal

Posted Aug 13, 2016
Pros: la hubicacion
Cons: la limpieza en el baño .
Location: no tuve el gusto de este servicio.
El ruido de las personas suguerir el de seguridad tranquilidad ya que un niño duro 1 hora llorando,
4 out of 5
by A verified traveler

Hotel bien ubicado lo malo que acepta mascotas

Posted Jul 31, 2016
El hotel esta bien pero el aceptar mascotas rompe el encanto
Comment from Hotel Management
Sep 27, 2016 by Luis Peña, Concierge, Hotel Management
Agradecemos su crítica y es grato saber que nuestro hotel en general haya sido de su agrado. Entendemos que no tenga el gusto por las mascotas, esperamos poder recibirlo nuevamente en Puerto de Luna. Estamos a sus órdenes.