Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
69% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from queretaro

Hotel muy confortable

Posted Sep 19, 2016
Pros: La alberca, las habitaciones, el estacionamiento.
Cons: El horario del restaurant
Hotel muy cómodo, familiar, te respetan bastante, su atención al cliente es muy bueno. Tiene cerca la mega y la playa está un poco lejos pero esta muy lindo el hotel.
Comment from Hotel Management
Sep 22, 2016 by Luis Peña, Hotel Management
Ha sido un placer ser el anfitrión de sus recientes vacaciones en Puerto Vallarta y saber que hemos logrado cumplir sus expectativas mediante los comentarios que usted nos regala en esta plataforma. Reiteramos nuestra disposición de servirle en cada ocasión que usted decida visitar el puerto.
2 out of 5
by A verified traveler from IL

Nice, but not clean.

Posted Aug 24, 2016
We liked that it was a pet friendly hotel, so we wanted to stay there. Once we were there and checked in the staff was nice. But when we got to the room, it was dirty. The garbage still had garbage from the previous people in that room and the showers were dirty as well. Once checking out, they do not refund your deposit if you don't have your receipt. They also tried to say that a chorizo we had forgotten, which my father was selling, was not there and did not want to give it back to him. There was only one man that was nice to us the whole time.
Comment from Hotel Management
Sep 26, 2016 by Luis Peña, Concierge, Hotel Management
Dear Vany, We appreciate the time you’ve dedicated to write your comments about your last staying in Puerto de Luna Pet Friendly & Family Suites. We’re gonna check all the cleaning procediment in your stay and verificate if there was any anomaly which could be possible because of the very high occupation of the season. Regarding the deposit, we cannot give it easily if there’s no receipt, that way we make sure there’s no mistake about the person who claim it back, but we just asked for your signature when we realized you didn’t find the receipt. When you left the hotel, after five minutes, the mainskeeping lady reported the chorizo you forgot into the frigobar, and instantly I dialed the number you worte in the checking in paper, cause we consider it was important for you. We’re sorry for the misunderstanding.
4 out of 5
by A verified traveler from Cihiauha

es un buen hotel y el servicio de buena calidad,

Posted Aug 15, 2016
Pros: lugar limpio
Cons: servicio de comida rapida en el area de la alberca y algo de musica o actividades acuaticas
Location: hay de todo ,para poder salir a caminar y a las playas sercanas
es un lugar muy tranquilo y muy familiar ,,esta todo muy centrico y el inconveniente es
3 out of 5
by A verified traveler

normal

Posted Aug 13, 2016
Pros: la hubicacion
Cons: la limpieza en el baño .
Location: no tuve el gusto de este servicio.
El ruido de las personas suguerir el de seguridad tranquilidad ya que un niño duro 1 hora llorando,
4 out of 5
by A verified traveler

Hotel bien ubicado lo malo que acepta mascotas

Posted Jul 31, 2016
El hotel esta bien pero el aceptar mascotas rompe el encanto
4 out of 5
by JUAN MANUEL from San Luis Potosí

Bonito y cómodo fuera del ruido.

Posted Jun 20, 2016 on Hotels
No conocía este hotel y nos pareció excelente de acuerdo al costo pagado. Únicamente la persona que nos atendió en el check out no fue muy amable en sus contestaciones.
4 out of 5
by isabel González from Guadalajara

buena ubicación

Posted May 30, 2016 on Hotels
buena ... solo no tenia elevador
2 out of 5
by Guillermo from Tepic, Nayarit

deben de cuidar el prestigio del hotel

Posted May 2, 2016 on Hotels
Yo no la recomendaria porque los baños ( regaderas) están sucios y las sabanas no estaban limpias, asi como las fundas de las almohadas, el restaurant abre muy poco tiempo y no cuentan con una gran variedad de platillos, asi como la tienda con que cuentan también abre poco tiempo
3 out of 5
by A verified traveler from montreal qc.canada

well situated

Posted Apr 22, 2016
Pros: see above
Cons: see above
Location: local buses,cheap but bumpy amusement park ride for cheap-beach melacon ,like usual $touristy stuff-try eating at department stores,ride a bike,birds
prett y hotel,well placed.could do maybe with some upfreshing-.noisy.should have fridge and microwave available.staff need to be more true as apposed to friendly approach.
3 out of 5
by A verified traveler from Or., US

The pool is great, the rooms are clean

Posted Apr 13, 2016
The kitchenettes are not functional. Only the Fridge works.