We liked that it was a pet friendly hotel, so we wanted to stay there. Once we were there and checked in the staff was nice. But when we got to the room, it was dirty. The garbage still had garbage from the previous people in that room and the showers were dirty as well. Once checking out, they do not refund your deposit if you don't have your receipt. They also tried to say that a chorizo we had forgotten, which my father was selling, was not there and did not want to give it back to him. There was only one man that was nice to us the whole time.
Comment from Hotel Management
Sep 26, 2016 by Luis Peña, Concierge, Hotel Management
We appreciate the time you’ve dedicated to write your comments about your last staying in Puerto de Luna Pet Friendly & Family Suites. We’re gonna check all the cleaning procediment in your stay and verificate if there was any anomaly which could be possible because of the very high occupation of the season. Regarding the deposit, we cannot give it easily if there’s no receipt, that way we make sure there’s no mistake about the person who claim it back, but we just asked for your signature when we realized you didn’t find the receipt. When you left the hotel, after five minutes, the mainskeeping lady reported the chorizo you forgot into the frigobar, and instantly I dialed the number you worte in the checking in paper, cause we consider it was important for you.
We’re sorry for the misunderstanding.