Ratings based on 195 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from okc, ok

excellent

Posted Apr 27, 2017
beautiful rooms, nice staff, secure. i don't know what else to say except i would stay here again and agian. the only downside is the sun. if you're looking for a lot of sunbathing at the hotel you probably won't be too thrilled about this place. The pool area has little sun, and our balcony had NONE. it possibly depends on the side of the hotel you're on. we were on the ne side of the building. toured a couple of penthouses. they're equally nice. so if you're looking for a typical AI vacation i wouldn't think this is the place for you. i will most definitely be back!!!! <3 <3 <3 <3 <3
4 out of 5
Recommended
for Couples
by A verified traveler

Amazing Views

Posted Apr 26, 2017
Awesome Happy Hour, fun poolside atmosphere, close to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Excellent Hotel in the Romantic Zone

Posted Apr 21, 2017
Pros: The views, the bar, and friendly staff.
Cons: Food or appetizers offered at the bar.
Location: There are over 20+ restaurants within walking distance on the street below the resort including eating on the beach.
This is my 4th time in Puerto Vallarta in the last 5 years, and the 3rd time staying at the Resorts by Pinnacle 180 (aka Signature). We normally have had a center condo with ocean views, however, this time we were lucky to get a corner condo overlooking the city. I enjoy this hotel from the moment I get dropped off by the taxi until I leave. Everyone is friendly. The view are spectacular since you are up high.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 9, 2017
Close to old town, so walking distance to many food shops and Arms, but far from airport, so lots of speed bumps and traffic lights.
5 out of 5
Recommended
for Everyone
by A verified traveler from northern California

Excelent hotel!

Posted Mar 22, 2017
Everything was excelent. Goid location. Very confortable rooms.
2 out of 5
by A verified traveler

Challenging to reserve

Posted Mar 16, 2017
They won't confirm room until check in, despite staying there 4 years in a row and requesting a higher floor , we always get stuck on 2nd floor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Unique location at the top of a hill overlooking Puerto Vallarta. The Condo was very comfortable and the staff was excellent. I would not hesitate in recommending this place to my friends.
Comment from Hotel Management
Mar 17, 2017 by Resorts by Pinnacle, Hotel Management
We would like to thank you for choosing our property as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view

Posted Feb 12, 2017
Loved the resort, would stay again! Close to shopping and the restaurants. Loved the outside elevator
Comment from Hotel Management
Mar 3, 2017 by Resorts by Pinnacle, Hotel Management
Thanks for staying with us. We appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Our favorite place to stay in PV!

Posted Jan 24, 2017
Pros: Location, room size, room amenities (kitchen, outdoor grill,laundry, etc)
Cons: Supervision of main pool at night....
Location: Restaurants, beach, local shopping, etc.
Our second time in a row staying here (been coming to PV for 20 years). Loved the rooms, views, staff, etc again and will stay here again. We actually bought local food and had an amazing meal in the room with the grill and kitchen! Only disappointment was going out on the balcony after dinner and looking down to see a drunk man and woman having sex in the main pool below ( during the busy happy hour only several feet away). I know that hotel staff can't be everywhere at once, but someone should be keeping an eye on the pool at night, or close the pool after dark if it can't be properly managed.
Comment from Hotel Management
Mar 3, 2017 by Resorts by Pinnacle, Hotel Management
Thank you for your comments,Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Lovely stay for my first trip to PV

Posted Jan 23, 2017
Pros: Spaciousness of rooms.
Cons: It'd be great if there was someplace to get food; even snacks.
In spite of it being cloudy the entire four days I was in Puerto Vallarta, Pinnacle was a nice place to stay. It's only about a 10 minute walk to the beach, and the studio room we had featured a (partial) view of the ocean. The first two days we stayed in a room that had a jacuzzi on the balcony, which was lovely. We were moved to another room, which was still spacious, the second two nights. The staff was very friendly. The pool/bar setting looked cool, although we never used it since it was cloudy and cool when we were there. Since it was a short stay, we didn't have time to fill our kitchen up with groceries (there aren't any grocery stores nearby), although the concierge will get them for you for a fee, which is a good option.
Comment from Hotel Management
Mar 3, 2017 by Resorts by Pinnacle, Hotel Management
Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was friendly and profesional. Sincerely