3 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Palace Pacifico - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Pacifico - Adults Only - All Inclusive
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1424 out of 2371 reviews" "
Rating 8 - Good. 536 out of 2371 reviews" "
Rating 6 - Okay. 251 out of 2371 reviews" "
Rating 4 - Poor. 90 out of 2371 reviews" "
Rating 2 - Terrible. 70 out of 2371 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool and daily drink special delivered via cart around pool
Stayed 7 nights in Apr 2024

6/10 Okay

Dwayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For old people 65
Stayed 9 nights in Apr 2024
Response from Online Reputation Manager on Apr 19, 2024
Dear Dwayne,We really appreciate that you took the time to evaluate us and to share your feedback.We truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Janine Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊😘Amazing place to stay great food, clean and safe!!!
Stayed 7 nights in Apr 2024

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort. Very clean, food was amazing for an all inclusive. Staff were friendly and much to do on and around the resort !
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Christopher,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have covered all the bases and have great attention to detail. I would definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Amanda,Thank you so much for taking the time to write a review.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Yessenia S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough dinning options
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Yessenia S,Thank you for the rating!It was our pleasure taking care of you! We lament that we could not meet your taste with our gastronomic offerWe are looking forward to having another chance to welcoming you in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second experience with Riu and another great trip in the books! Some people to look for is Tristan, Fernando, Lalo!! There are more but I cannot remember all their names!! Such an amazing place
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Sara,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us so much!We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 10 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear John,Thank you for your great review and for spending time with us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was excellent. Wouldn’t change a thing
Stayed 15 nights in Mar 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Darrell,We enjoyed your generous review.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace PacificoOnline Reputation Manager

6/10 Okay

Ara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. Staff was friendly. The food was excellent. The specialty restaurants and the buffet was shockingly very good. Their sports bar was terrible. They played no hockey and there were a LOT of Canadians in this resort. It was mostly soccer. A lot of us complained but their sports package apparently did not include hockey. This is supposed to be now passed onto the manager to review but I doubt anything gets done. In the mean time we had to Uber to town to watch our games in real sports bars. Also, there were only 2 pool tables in this sports bar and you had to pay! One of the tables would eat your money and not drop the balls. I mentioned that too and the front desk didn’t do anything about it. I saw lots of other people lose their money! Aside from this terrible sports bar experience, the hotel was good.
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Ara, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.We are glad that you have rated our staff very well and it is wonderful to know that we were able to meet your taste with our passionately prepared gastronomy.At the same time, we regret to learn that you were not satisfied with the sport channels in our Sports Bar, and that you did not feel adequatelly attended by our front desk team.Of course, we will follow up and address your concerns. You can be assured you that this situation is completely uncharacteristic of the standards that we operate by. It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully updated property with excellent food and service! We will definitely return.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Carol,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing property. Best Riu Hotel we’ve stayed in. The cleanliness and beauty of this place was great. I would highly recommend for any adults looking to travel to Vallarta.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Benjamin,Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

afrouz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear afrouz,Thank you very much for choosing us and for sharing your review about your last stay.We truly appreciate your comments regarding your stay as it is always a pleasure to receive positive feedback.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have absolutely nothing bad to say. Great value. excellent food and drinks. Really professional and friendly staff. A super clean property.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Robert,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Riu Palace was amazing! We were truly impressed. We will be back for sure.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 15, 2024
Dear Natasha,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon, Natasha!Caring Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good nice and clean.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 15, 2024
Dear Babak,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we will continue working to improve our services.Thank you for choosing us, Babak!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Joseph Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Joseph Marshall,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, drink and fun!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Craig,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Pacifico. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace PacificoOnline Reputation Manager

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
The ladies that cleaned the bathrooms took such pride. The food in the specialty restaurants was ok. The staff was always friendly and attentive, but the food was mediocre. Bartenders were always friendly and attentive.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Paul,Thank you for sharing your experience with us!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay.However, we lament that we could not meet your taste with our gastronomic offer.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Remodeled clean property. Pleasant staff. Will definitely return
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Boris,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Shaquita Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. The staff was amazing and the food was great. I was about to enjoy fresh seafood daily. The wait time for the steak was super long and the restaurant wasn’t full. I will visit again.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Shaquita Marie,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Katelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was frustrating was not a lot of bathroom option's. It was either in your hotel room or you had to walk to one. When at a resturabt i needed a bathroom and had to leave the resturant and walk down into the main area for the bathroom
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Katelin,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Mallori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rui Palace Pacifico was absolutely amazing!! This property did not disappoint at all. The atmosphere was beautiful, the service was excellent, and the overall experience was great! I would definitely recommend this resort and will be returning!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 12, 2024
Dear Mallori,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Mallori!Kindest Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, food was good and the entertainment was ok. Plan to go back again soon.
Stayed 6 nights in Apr 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 12, 2024
Dear Darrell,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Darrell!Looking forward to your next visit.Warmest Regards,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the swim up bar and all of the restaurant food was awesome!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Michelle,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

8/10 Good

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

mario alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 6 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Joanne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu palace has a very majestic presence, it is beautiful and clean. The food was great, staff friendly and helpful. There was an abundance of loungers around the pools and at the beach.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 11, 2024
Dear Joanne,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Joanne!Loving Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Gerardo,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Jodi Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

josiah John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. We will definitely be back
Stayed 5 nights in Apr 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 11, 2024
Dear Josiah John,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit, Josiah!Warm Regards,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, nice people working there, excellent food and drink.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manag on Apr 11, 2024
Dear Mohammad,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon, Mohammad.Caring Regards,Hotel Riu Palace PacíficoOnline Reputation Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to relax and enjoy the time. Food was excellent. Super clean rooms. Hotel is renovated. Very modern. A small pharmacy is closed by in about 5 minutes walking distance.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Helena,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Ivette

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! 10/10 recommend. you have many restaurants to chose from; asian, italian, steakhouse, buffet and mexican. they have a sports bar open until 6am!! they also have entertainment, perfect for after dinner chill and drink. Staff, super welcoming and friendly!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Ivette,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Luis L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Luis L,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. The service, food, and cleanliness was exceptional. We can’t wait to return!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Lorena,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Ritchie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great remodeling of the hotel! It is high end feeling without pricing to high. Very quiet, elegant, and classy. The food is delicious everywhere in the hotel. Ive been to many resorts and this one is the king. No other resort in this price point can compete!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Ritchie,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

8/10 Good

Nicholas Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort for a relaxing week. Ocean is lovely and lots to do close to resort. Food wasn’t anything to write home about at the “restaurants”…. Just go to the buffet.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Nicholas Van,Many sincere thanks for your review. We take great pride in providing excellent service to our guests, so we are very glad to hear that overall we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 Excellent

Yigong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Mirjam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quick trip. Great staff and amenities.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Palace Pacífico Online Reputation Manage on Apr 10, 2024
Dear Michael,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon, Michael.Warmest Regards!Hotel Riu Palace PacíficoOnline Reputation Manager