Ratings based on 1,335 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guatemala
To far from puerto VallartaPosted May 2, 2017
This is a clean hotel, but too far from the main puerto Vallarta, the staff where on very bad mood and the food was awful.
for Everyoneby A verified traveler from South Surrey BC
Nice 3 star All-inclusivePosted Mar 31, 2017
First time at this resort. Would possibly return but not at spring break account too expensive. The house wine was horrible, especially the white which was the worst! We walked to the nearest store and bought a few decent bottles. The buffets had a decent selection and the wood oven pizza was great. The staff were friendly and the grounds were kept super clean. The entertainment was first class, better than we've seen in the Mayan. The beach was great and we enjoyed walking for miles every morning. Overall we'd recommend this resort if you can go outside of high season.
for Everyoneby A verified traveler
Wonderful Stay!Posted Mar 29, 2017
Cons: The drinks.
Location: Bucerias town has a flea market.
The staff is SO friendly and accommodating. Lots to do everyday with fun activities and interaction. We took three Spanish lessons and played tennis, beach volleyball, went kayaking and did the fun aqua fit classes. The staff is amazing here!!! It's affordable with overall decent food (the wine isn't the best).
for Everyoneby A verified traveler from Kamloops, BC
Great getawayPosted Mar 29, 2017
Pros: The location, the food and the cleanliness.
Cons: The lounge chairs need to be changed.
Location: Bucerias is a beautiful small town with many things to do.
We enjoyed the resort and all its amenities. The food was good, the staff were friendly and everything was clean and well kept. The lounge chairs are very hard on the back and butt. To be more comfortable we had to purchase blow up mattresses. It would be nice if these were supplied or if the had more comfortable chairs to begin with.
for Familiesby A verified traveler from from the States
Long Long Beach.Posted Mar 29, 2017
Pros: Out block 4 view of ocean. The staff is great. If you need washcloths bring them. Kids pool toys/sand toys can be brought or purchased.
Cons: No one seems to like the meats much at the Brazilian restaurant. The Jap Jap restaurant set menu so-so but sushi okay.
Location: Persons who reserve here mostly want relax not going to other locations.
If you are a "Choice Hotels (3 star hotel)" satisfied guest this is your type complex. Neat. simple. Safe. Comfortable. Filled with very hard working and happy staff peoples. Canadians love to winter here. Many white and Spanish families: young children to seniors. The specialty restaurants may disappoint you. Reserving one for night ahead all the time worked well for us. We walked miles of beach every day. Plenty of pools too. Not many leave complex for activities due to distance. Gray line shuttle was a good transport airport to hotel.
for Familiesby A verified traveler from Okanagan
Many repeat guestsPosted Mar 28, 2017
Pros: The friendly staff and endless beach are the best part of this large resort.
Cons: They are continually upgrading & painting. I'd like designated smoking sections on the beach or at the pool. You settle into a spot and get smoked out
Location: Great beach & waves, Bucerias markets, massages, ceramics, volleyball, and organized activities for teens. Lots to do for the whole family!
Mostly Canadians at this resort - ever ending beach, 5 pools, 5 a al carte restaurants & 2 buffets, it's a large resort with 6 blocks of rooms. It's not that fanciest resort but the staff remembers you from year to year. We've made friends with other guests over the years. Staff and atmosphere was great along with the cloudless vacation!
for Everyoneby A verified traveler from canada
Nice relaxing stay,friendly staff varied food .Posted Mar 26, 2017
Check-in was a problem this time ,but they fixed it and gave us the right room criteria.all in all a great stay.
for Everyoneby A verified traveler
Nice middle range all inclusive.Posted Mar 25, 2017
Pros: the varity of pools and resteraunts
Cons: The entertainment, I would love to have a simple guitar player not a show.
Location: We did't do much other than walk the beach and walk in town.
This was a nice quick get a way we only stayed 3 nights. The food was good. The room was very simple no frills. The bed was not very comfortable and had a plastic cover on it. The hotel is near downtown and we walked down to a little market.The beach was clean and nice for walking. However, don't leave the complex at night!!!!! we got approached by "police" that were trying to get money from us.
for Everyoneby A verified traveler from Victoria, BC
Fun and Easy!Posted Mar 23, 2017
Pros: Relaxed atmosphere. Many families seem to enjoy it as well as all ages of couples. Easy to get to as direct flights from Victoria , BC
Cons: the walking surface by the pools was a bit slippery and hazardous.
Location: Location close enough if one cares to venture into Puerto Vallarta by cab or bus, small town of Bucerias a 10 minute walk
My husband and I both thoroughly enjoyed our 2 week March vacation at this fantastic all-inclusive...our first. We loved the people both employees and guests as all so friendly and like-minded. This was not too fancy a place which made it more relaxed. Great entertainment each night, lots of food choice at the buffets and a 4 restaurants. The beach was superb, water warm, bikes(free)for some nice rides to Nuevo Vallarta, close to Bucerias for shops etc, and I really enjoyed the ceramics (did 5 items which were touched up by the employees beautifully). Lots of long walks on the beach, pools nice as well. What more can I say? Gotta love it and we will be returning for sure!
by A verified traveler from Victoria, BC
Will not go backPosted Mar 23, 2017
Pros: Pros: Location. Shows in the evening. Mexican and Italian specialty restaurants were good. Unlimited access to specialty restaurants. Balcony.
Cons: Better booking procedure for specialty restaurants. I am on vacation. I don't want to get up at 6:30am to book a restaurant. Fewer, cleaner pools.
Cons: Procedure for booking specialty restaurants is ridiculous. No Kleenex or fridge in the room. No poolside waiters. Most buildings do not have an elevator. No WIFI in room. Pool did not seem very clean. Too many smokers. Tiny plastic cups for drinks from bar. NO bottled water around pools. Only one bottle of water per day in room. Breakfast finishes too early. JapJap restaurant was terrible Pros: Location. Shows in the evening. Mexican and Italian specialty restaurants were good. Unlimited access to specialty restaurants. Balcony.