Ratings based on 669 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Rosalba from Aguascalientes

Bueno, aceptable

Posted Oct 21, 2015 on Hotels
Hola, a mi familia y a mi nos pareció una muy buena opción y de hecho si regresaríamos a ese hotel, lo único que no nos gusto tanto fue el área de snaks no hubo suficiente cantidad ni variedad y esta un poco sucio por todo mundo entra escurriendo agua y el cuarto olía a humedad.
Comment from Hotel Management
Mar 12, 2016 by Rosario Flores, Hotel Management
Agradecemos sus comentarios el areal de oportunidad del restaurante la revisaremos. Gracias
4 out of 5
by Marcela from Mexico DF

bien con muchos peros

Posted Sep 28, 2015 on Hotels
el hotel bien, la comida puede mejorar, repiten mucho y calidad regular, bonitas playas, le falta mantenimiento en muchas zonas como el gimnasio con mal olor y maquinas sucias. La cena con reservacion no admite menores de 12 años! a pesar de ser un hotel familiar.
Comment from Hotel Management
Mar 12, 2016 by Rosario Flores, Hotel Management
Sus comentarios nos enriquecen mostrándonos áreas de oportunidad, gracias por ello y trabajaremos en esto. saludos
3 out of 5
by A verified traveler from México

El personal del hotel hizo toda la diferencia.

Posted Sep 18, 2015
Cons: Necesitan mejorar la comida, todo parece comida de cadena de hamburguesas de tercera.
Location: La bahía es muy linda y el mar es amigable para los niños pequeños. Necesitan limpiar mas la playa del hotel.
La comida es de mala calidad y al hotel le falta mantenimiento pero es un lugar muy lindo y el personal del hotel es maravilloso. Todos fueron muy amables y extremadamente eficientes. El personal es lo que nos dejo muy satisfechos, solo por eso regresaría...
Comment from Hotel Management
Sep 22, 2015 by Samba Vallarta, Hotel Management
Agradecemos sus comentarios son los que nos impulsa a crecer para brindarle el mejor servicio posible y a mejorar en nuestras áreas de oportunidades y trabajaremos con los comentarios que usted muy amablemente nos compartió ¡Gracias por su visita!
3 out of 5
by Jose Luis

Posted Sep 11, 2015 on Hotels
Comment from Hotel Management
Nov 21, 2015 by Rosario Flores, Hotel Management
Gracias por sus Comentarios
4 out of 5
by A verified traveler from California

Nice, quiet, family oriented hotel:

Posted Sep 11, 2015
Very nice family hotel. The hotel staff was great! Food was great even though they didn't have many restaurants. The hotel is quite far from downtown so if you want to stay on a central area this is not the place for you. Great place to relax (except for all the children)?but overall a great experience.
Comment from Hotel Management
Sep 21, 2015 by Samba Vallarta, Hotel Management
Thanks for visiting! We hope you have had the vacation you and your family deserve. Your comments are what drives us to grow to provide the best service possible. We therefore ask for a minute of your time to support us with your opinion
4 out of 5
by A verified traveler

Posted Aug 19, 2015
It was very good experience, beach and pools were great, food was delicious, the only thing to complain is the wifi which was too slow and with no connection in lot of areas including the room
Comment from Hotel Management
Aug 23, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us
3 out of 5
by A verified traveler from New Orleans

Resort was just like the reviews said.

Posted Aug 13, 2015
Pros: The bartenders and wait staff
Cons: Front desk
Location: The towns of Bucerias, Punta de Miata, and Soyulita are all worth seeing. If your feeling adventurous go to San José. Pretty church and good food.
This resort is an average resort. We arrived on July 21st and left July 27th. The hotel staff is friendly and the grounds are cleaned daily. We did not stay on grounds very often because we wanted to see the surrounding area. We ate breakfast in the morning (which was average) then did not return until night when we sat at the lobby bar and enjoyed drinks till bedtime. Our last night we ate at the Italian restaurant and the food was good. They only problem was my wife and I were exposed to ECOLI from something we ate or drank at that restaurant. It was a long night to say the least. The next morning my wife went to the front desk to tell the staff what we were experiencing and to our amaze they could careless. We were only making them aware, because we didn't want to see anyone else get exposed and get sick. They offered to call a Dr. but we were not interested in getting medically treated in Mexico. A few hours later we checked out and they acted like nothing had happened. Not a sorry, not a wish it didn't happen, and not I hope you feel better. NOTHING. We did leave on a bad note but the rest of the time we enjoyed. If your looking for a 5 star hotel with lots of amenities then this is not your place. If your looking for an average hotel with average food then this is your place.
Comment from Hotel Management
Aug 17, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us
4 out of 5
by A verified traveler

Bonito hotel en Nuevo Vallarta..agrabale y entrete

Posted Aug 11, 2015
Pros: hotel a un lado de la playa..agradable, la comida variada, shows diferentes, pero buenos..personal del hotel muy amables, servicio muy bueno...si regr
Cons: Donde tienen los shows muy chiquito..aparte no se veia muy bien si te tocaba atras..estaria bien poner un escenario mas alto para ver. Mejor cambiarlo
Location: Agradable , comida variada, limpio...personal muy amable , muy servicial. Las actividades no estaban muy a la vista, al menos no nos dimos cta de ello
Hotal muy agradadable, un poco dificil de encontrar..señalamiento confuso...en el hotal habia rica comida y variada, a un lado de la playa...muy bonito.. El personal muy amable...todo muy limpio...la playa y servicio de la playa muy bien.. Diario nos vistaban unas mantarayas... Todos las mañanas.. Muy lindas iban y venian , ya que se iban ya nos podiamos meternos..el mar muy rico, calientito...en general todo estaba muy bien, rico y agradable...los shows estaban muy bien..diferentes que otros que hemos visto.. Muy divertito el de Star Wars y el de Karyoke...los dos muy buenos solo que el escenario no estaba muy adecuado.. Nos se veia muy bien si te tocaba atras.estaba chiquito el espacio y bajito... Nos se veia el show del magico...pero en general estaba bie... Diferente... Si regresariamos.. Estuvo muy bien bien .."..."..................""."..
Comment from Hotel Management
Aug 17, 2015 by Samba Vallarta, Hotel Management
Agradecemos sus comentarios son los que nos impulsa a crecer para brindarle el mejor servicio posible y a mejorar en nuestras areas de oportunidades y trabajaremos con los comentarios que usted muy amablemente nos compartio
5 out of 5
by Large Group

Family Friendly

Posted Aug 9, 2015 on CheapTickets
This resort is very family friendly and the staff is very helpful and courteous .We had a situation and a gentleman by the name of Alex was right there to help us resolve the issue. The shows are very entertaining and the food is great. We came with a large group and the staff was very accomodating.
1 out of 5
by A verified traveler from Chillicothe, illinois

Good looks...Looks can be deceiving though...

Posted Aug 4, 2015
Pros: NOTHING AT ALL! WORST EXPERIENCE!
Cons: EVERYTHING THEY CAN IMPROVE ON!
Location: Horrible location, have to get a taxi just to get everywhere cause the resort is buried in a section with all other resorts!
I thought the hotel was beautiful looking but my wife and I had a miserable time at the hotel. If you are going to Puerto Vallarta, I suggest first to stay on the Puerto side and not Nuevo Vallarta side as it is more run down by all the resorts...Second, if you happen to want the Nuevo Vallarta side, pick the RIU because Samba was terrible. The bed and sheets stinked. The service was terrible, food was awful, and it was very unorganized and ran...Yeh, it's all inclusive but they shut down the bars during certain times....Why? Think about it, to save some money. I thought it was the worst experience and my wife and I will NEVER go back there ever again!
Comment from Hotel Management
Aug 12, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us