Posted Jan 8, 2017
HATE IT WITH PASSION!! Do yourself a favor and don't book at Samba Vallarta in Puerto Vallarta. This place is a joke, customer service sucks, I mean SUCKS!!! Coffee tastes like mud, all their food is terrible, fake italian food, pasta taste like a milkshake mixed with chili sauce, the mexican food is gross, steak and/or pork was so hard and bloody it was literally moving, they use margarine instead of butter on anything, DISGUSTING!!! I'd rather eat taco bell for the rest of my life. Rooms in the hotel were dirty and smelled bad, hair in bathrooms, rooms are very noisy, the air conditioner sounds like an airplane engine. Dirt floating in the pool, probably from a bunch of adults and kids swimming with their clothes ON!! Yuck!! Forget getting an upgrade on the room even after giving them $100 tip. They kept lying they are booked while the restaurants were empty. Don't bother going there!! I think i covered pretty much everything, if not, my friends will for sure!! The only good part about my trip was being with my awesome friends!!
Comment from Hotel Management
Jan 12, 2017 by SAMBA VALLARTA, Hotel Management
Dear Mr. George, first of all we thank you for your stay with us and for your valuable time sharing your comments on this forum, that is very useful to us to detect our areas of opportunity. We deeply apologize for not be able to provide you a total satisfaction. Our main goal is to address and solve any inconvenience of our clients during their stay to provide the best service experience possible. We do have a Guest Service assessor, she is always looking the way to interact with our guest in order to catch any issue or inconvenience during the stay. If I had had the opportunity to know these issues while you are in the hotel I would tried to change the bad impression you have of our hotel and make your stay more comfortable. Samba Vallarta Hotel is a small and family property which provide personalized attention from our friendly staff which make us a favorite place for vacationers coming over and over, year after year.