Ratings based on 740 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from WA

Low rate hotel...more like a cheap motel.

Posted May 17, 2017
Dated, beds were horrible. Excuse after excuse why they couldnt switch rooms. I am betting ALL the beds were bad. Expedia was of no help either. This is NOT a 3.9 it is more of a 1.9 and we are not picky people. The buffet was awful. Very bland. The restaurant was ok but you had to get up and down to make a reservation by 7 am to even have a chance. Wont ever stay again.
Comment from Hotel Management
May 19, 2017 by Carlos Parra , Hotel Management
We thank you for taking the time to share your opinion. Comments like yours motivates us to continue working day by day to improve our services and serve you in the best way, It will be an honor for us to welcome you again in this your home Samba Vallarta.
4 out of 5
Recommended
for Families
by A verified traveler

Smaller all inclusive next to soft sand beach and

Posted Apr 10, 2017
Pros: The employees!
Cons: The plumbing (sewage smell)
Location: Beach, pool, massages, Bucerias for shopping & dining and a cool floating obstacle course in Bucerias for kids as well.
Samba's employees are all super friendly including Jose & the activities staff, the bar staff, the cleaning staff who came speedily with a mop when my husband flooded the bathroom, to the friendly lady Alicia who got me in touch with a doctor when my son was sick. The rooms are super clean, but unfortunately there is sewer smell throughout the rooms that comes and goes. I am told the building is old and needs upgrades. I hope the owner decides to spend the money to repair the plumbing, because the staff is doing a stellar job and the food is pretty good!
Comment from Hotel Management
Apr 13, 2017 by GENERAL MANAGER, Hotel Management
Dear guest thank you very much for your stay. We appreciate the time you spent writing your comments on this forum such thing is very useful, because reading this we can be sure about the things we can improve and things we are doing well. Samba Family is always glad to help and be at your service. Receive our gratitude. Best regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location with quick walk to Bucerias.

Posted Apr 7, 2017
Nice pool and easy access to beach. I found the air conditioning unit too loud for me. Wonderful staff who are always willing to please.
Comment from Hotel Management
Apr 8, 2017 by GENERAL MANAGER, Hotel Management
We appreciate your positive words regarding the pool and beach of our hotel and our staff. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding our guest expectations. Best regards General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from santa barbara, CA

Beautiful, clean resort just right out of downtown

Posted Apr 4, 2017
Amazing staff, great accommodations, beautiful, beautiful view, drinks plentiful, gourmet food in restaurants and buffet, family friendly while fun for the adults!!
Comment from Hotel Management
Apr 4, 2017 by GENERAL MANAGER, Hotel Management
Dear Guest We always look for ways to improve and your comments are crucial to our future success. Thank you for choosing Samba Vallarta Hotel for your holiday. Sincerely General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Wisconsin

Great resort for families

Posted Apr 2, 2017
Pros: Small size kept everything close together, staff was very friendly,
Cons: Dinner reservations were tough to get - be in line at 7:00AM. A/C in one room didn't work, but not enough to complain about it. No poolside service.
Location: Location was a 20-30 minute ride from the airport. There's a little shopping in Bucerias close by.
Our family of 5 stayed at Samba recently and had a great experience. The resort is smaller than other all-inclusives we've stayed at, which was a concern for me, but once we were there we found the smaller size to be a big plus. Our three kids, all under the age of 10, had plenty to do and the smaller size of the resort made it easy to give them a little freedom without feeling that they were miles away. The kids' club, basketball court, beach restaurant, and pool were all very close together, so we never felt like they were too far away if they wanted to get away from us for a bit to play with the new friends they were making. Nothing was more than a 5 minute walk away, which is really nice if you've ever experienced the 20 minute walks at mega-resorts. We stayed in a suite, which was essentially two normal-sized rooms connected. The first had a kitchenette, sitting area with TV, pullout couch, balcony and half bathroom. The second room had two queen beds, a TV and full bathroom. Again, perfect for a family who has kids with different sleeping habits. No frills, but very clean and much nicer than being slammed together in a single room.
Comment from Hotel Management
Apr 3, 2017 by GENERAL MANAGER, Hotel Management
Hello kyle Thank you so much, it is amazing to read this incredible review from people with a large history of trips and vacations. I would like to thank you for sharing your amazing experience with us and for all the incredible comments you share. The entire staff strives everyday to go beyond expectations, always with a huge smile ready to serve you and your words inspire us to keep doing it. We are thrilled and expecting all the surprises that this year has for our guests, we would love to see you soon for many more unforgettable memories and I invite you to contact us prior next trip if you require help with the details or arrangements. General Manager Samba Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from Prince George B.C Canada

Small Older Hotel with a excellent beach location!

Posted Mar 28, 2017
Pros: The smaller hotel size, the beach, quieter atmosphere and mostly the excellent friendly staff.
Cons: The hotel is older and could use some updating mostly in the bathrooms. The air conditioner is quite loud but you get used to it after a day or two.
Location: Lots of excursions to chose from, close to golf courses and other small towns to explore and take in shopping.
We stayed in the Samba Vallarta from March 11th to the 24th. Once we got there and checked in the relaxation started. We had very good weather for the two weeks mostly sunny and between 26 and 30 degrees. This was our second time staying at the Samba Vallarta. The first time was our honey moon back in March 2016. We enjoyed the our stay back in 2016 but felt it was too short as we only stayed 1 week. This time we also had friends join us and we all had a good time. We took in the rhythm of the nights tour and it was excellent, good food ,entertainment and a excellent boat crew looking after us. I went golfing with my buddy to Flamingos golf course and it was amazing. Well we were the our wives took in a massage at the hotel and that was great. We also went into Bucerias to do some shopping and grab lunch. We took a taxi there and walked back on the beach to our hotel. The rest of the time we spent mostly taking in the sun on the beach. We got plenty to eat and drink well we were there. The buffet has theme nights that change every night then repeat the next week. There are also two al carte restaurants that offer a change from the buffet. We enjoyed the Italian al carte and went there twice to break up the buffet dinners. There was always lots of different choices of things to eat. We will go back again if we don't decide to go see a different part of Mexico.
Comment from Hotel Management
Mar 29, 2017 by GENERAL MANAGER, Hotel Management
Thank you very much for dedicating your valuable time to sharing your comments regarding your past stay at Samba Vallarta Hotel. We really appreciate your compliments towards our friendly staff; they make us a favorite place for vacationers. All your positive comments are very motivating for all our associates to continue offering the best. We have been investing in upgrading the facility to continue positioning us as an attractive, intimate, family oriented hotel. We strive to deliver the best at the food service offering different show cooking every night at the buffet, also offering two different options of specialties at our two a la carte Restaurants. Thank you very much for your positive remarks about our main buffet restaurant. We apologize for not fulfilling your expectations at the Italian restaurant and snack bar. We will continue working arduously to keep and reach the best quality as our goal is to exceed the expectations of each one of our guests. I sincerely hope you continue being one of our most valued guests at this your home “Samba Vallarta Hotel” where you can always find the friendliest people enjoying a beautiful beach, comfortable rooms, spacious facilities and the best relaxing & fun time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Pros: Safe, Good Location and Nice Beach
Cons: Food, Never got to eat at Mexican Place after trying 2 different days to get reservations.
Nice People. Clean Property. Food not the best. Pool clean and grounds kept nice.
Comment from Hotel Management
Mar 27, 2017 by GENERAL MANAGER, Hotel Management
Dear guest, thank you very much for your stay at Samba Vallarta Hotel. It was a great pleasure to host you, we are glad that you had a great stay with us. We appreciate your compliments towards our staff service as this is very motivating for all our associates to continue offering the best. Thank you for your feedback and we are very much looking forward to have you come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Beautiful Beach

Posted Mar 24, 2017
I would say that this was a 3 star facility, with 5 star staff and a 10 star beach. Our room was comfortable but the bathrooms needed an upgrade. The shower was either scalding, cold, or no water at all. The food was not to my liking but I also didn't starve. The beach was wonderful. There were always lounge chairs available as well as shade when needed. The pool also had an abundance of lounges. The bars could have been open more, bar service on the beach was sporadic but it certainly wasn't a bad thing that we had to get up to get a drink. The staff was amazing. Super friendly. Raoul, we miss you already!
Comment from Hotel Management
Mar 24, 2017 by SAMBA VALLARTA, Hotel Management
Dear guest, on behalf of all the staff of Hotel Samba Vallarta, we thank you for choosing us to spend your holidays. We thank you for sharing your comments on this forum. Thanks for your compliments on our facilities, food and the kindness of our staff, we share with all these appreciations that motivates us to keep improving every day. We look forward to seeing you again soon. We are glad to place your order and we invite you to contact us directly for future visits, be assured that we will have something special for you. Best regards
1 out of 5
by A verified traveler from Minneapolis, MN

Do not stay here!

Posted Mar 18, 2017
We had a group of 15 stay at this resort. The food was awful. It was always cold and sloppy looking..they didn't even have guacamole which I thought was weird. The rooms were very old and consistently moist and smelled bad. We had 6 rooms total and all needed ventilation and updating. The staff was not helpful and most of the time you had to go to the 1 bar by the pool and wait in a long line for a beverage due to little or no wait staff. At check out my son lost his wrist band and the manager demanded we give him $100! We had a flight to catch and he stated either we give him $100 for the wrist band or he would call the police and we would miss our flight!! We gave him the money and proceeded to tell him he should really be kinder to those that bring a large party to his resort and spend money for 7 days. He laughed and said he didn't care. Stay away from this resort fellow vacationers!!!!!!!!!!
Comment from Hotel Management
Mar 21, 2017 by GENERAL MANAGER, Hotel Management
Dear guest thank you very much for taking your time to share you comment. We are sorry to read that you experienced some inconveniences during your recent stay with us. We would like to confirm you that your situation is being investigated since your departure and we will take the actions necessary to ensure a quality service to all of our guests. We are aware this must be a very frustrating situation and assure you we have taken measure to ensure this situation is never repeated. We offer our most sincere apologies, we truly regret this situation. This was only a one time situation and will not happen a second time. We have also have shared your comments with our staff to ensure we offer all of our guests a quality service. Thank you for taking the time to share with us your point of view and we appreciate you bringing this matter to our attention. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Wonderful resort with exceptional staff!

Posted Mar 16, 2017
Location: Beautiful beach with non-intrusive vendors. The market at Bucerias is a short taxi ride away.
We just returned after a prior visit many, many years ago. We were celebrating our anniversary and were so pleased with our stay. Every single member of their wonderful staff was exceptional. Such a hard working group of people! Both the beach and pool areas have plenty of seating. The rooms are kept clean and tidy, despite the fact that it's an older building. The grounds are well-maintained and the lawn is beautiful. The food choices are good. Both of the specialty dining areas are wonderful. If you're looking for a brand new posh resort, this probably isn't the place for you. But if you're looking for a beautiful, friendly resort to make great memories, it's a wonderful choice. Again, I can't express enough how impressed we are with absolutely every one we came in contact with. We look forward to returning with our kids next year.
Comment from Hotel Management
Mar 18, 2017 by GENERAL MANAGER, Hotel Management
On behalf of Samba Vallarta Hotel thank you very much for your stay, we are so happy it was a pleasant one. We also thank you very much for sharing such an excelent comments on this forum. It will be a pleasure to have you back soon at Samba Vallarta Hotel.