Ratings based on 520 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Newer Hotel on beach.

Posted May 20, 2017
Nice all inclusive hotel that has large rooms with great views. Upgrade to mini suites and you get a jacuzzi tub on your balcony. Food is average and drinks are weak. Overall, very nice place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Great service

Posted May 16, 2017
Staff and hotel are so friendly and bend over backwards to make your stay excellent. Food and entertainment is well worth the stay
4 out of 5
Recommended
for Couples
by A verified traveler from rochester, mn

Posted May 15, 2017
Pros: Everything included at the hotel, food was wonderful. Pastries were my favorite along with the seafood and desserts every night. Cocktails
Mom and daughter trip. Secrets was above and beyond my expectations. The bell man, front desk, waiters were sooo nice and helpful. The waiters at the pool could of been a little more cheerful and quicker but hey your on vacation not in a hurry. It was nice to see security on the beach. What you see when you arrive and the grounds is even better than what you see on the internet.I couldn't stop looking at the oean, pool and grounds. I was magical to me.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel on beach.

Posted May 15, 2017
Pros: All inclusive was great - Food excellent.
Cons: Housekeeping & restocking room fridge.- This slipped some days, but when we commented to management - this was corrected.
Location: The old town is worth visiting, We did no other site seeing. We just had a party for the entire holiday.
Bar & restaurant staff were excellent. Everyone had a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york NY

Very Gay Friendly

Posted May 8, 2017
AMAZING trip. I have stayed at an all inclusive resort before and this one was so much better! The preferred club staff was EXCELENTE (I recommend preferred club for proximity to the pools, additional amenities like personal check in and assistance and private bar and food selection). The pools were gorgeous, the food was good. You don't need reservations for the restaurants and the breakfast buffet was top notch. It was an adults only hotel so no kids which was nice and most importantly for us IT WAS TRULY GAY FRIENDLY. Not just like "we got weird looks but at least no one said anything mean" but like the staff congratulating my fiancé and I on our enagagement, multiple other gay couples around, and we felt more than comfortable enough to hold hands, kiss and lay next to each other by the pool. I could have felt more comfortable and this truly made this a wonderful experience. We would 100% stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from N

Excellent place to Relax

Posted Apr 27, 2017
Had a wonderful time. Staff was super pleasant, informative and went above and beyond to make us feel special.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room views

Posted Apr 11, 2017
Stray dogs barking all of the time which woke us up throughout the night
Comment from Hotel Management
Apr 11, 2017 by César Vega Social Media Coordinator eConcierge, Hotel Management
Dear Anonymous We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Cordially, César Vega Social Media Coordinator Econcierge
5 out of 5
Recommended
for Couples
by A verified traveler from Nebraska

Excellent Adults Only

Posted Mar 22, 2017
Pros: The staff, especially Benigno and Nirvana was superlative. It is a good resort for middle aged to older couples. No children running around.
Cons: The restaurant Himitsu is average, this is the Japanese restaurant. The breakfast at the Market Cafe is average.
Location: Secrets is 20 minutes from the airport andabout ten minutes from the malencon district. Very good local restaurants, Pipi's and La Lagostina Feliz.
My wife and I stayed in the preferred club part of the resort. Service was excellent, staff were wonderful, and the facilities were top notch. Skip the Mexican Festival, the food is very average. Capers Italian restaurant was exceptional, as was the French restaurant, Bourdeaux. The resort is very clean and the rooms are very comfortable.
Comment from Hotel Management
Apr 11, 2017 by César Vega Social Media Coordinator eConcierge, Hotel Management
Dear Pablo Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. I look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator EConcierge
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Convenient and Easy!

Posted Mar 16, 2017
Pros: So easy to stay at and incredibly relaxing!
The hotel is 15 minutes by car from the airport and is a short walk to the old town and the beach promenade. The resort is right on the beach and we went to sleep each night listening to the sound of the waves. Lots of lounge chairs, excellent staff and the food in the restaurants is fabulous.! Everyone is so friendly and helpful. For those who love tennis, we highly recommend the tennis pro, Salvador. Excellent coach and very reasonable rate. We also visited the spa -highly recommend the massage!
Comment from Hotel Management
Mar 20, 2017 by César Vega Social Media Coordinator eConcierge, Hotel Management
Dear Anonymous I would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia PartnerCentral. I am very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. I sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Cordially, César Vega Social Media Coordinator eConcierge
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very good.

Posted Mar 15, 2017
First ever trip to PV, or Mexico for that matter so I do not have anything to compare this resort to, however I did speak to some other guests who have travelled to Mexico many times and they really like Secrets and have stayed there several times. I must say that the resort was excellent. The staff were all super friendly which helped create a fun, relaxing atmosphere. There are a lot of options for the restaurants. Seafood, Pan Asian, French, Italian, Mexican and a buffet that we used mostly for breakfast and lunch for convenience. The resort has to halves. Secrets on one side for adults, and Now on the other which is more family oriented. You are free to come and go as you please between the 2 sides although I'm not sure the same applies to children as I don't remember seeing any kids on the Secrets side. I thought the setup was perfect. Each side has several pools and throughout the day there are many organized activities to take part in if you wish. The beach was nice with paddle boards and kayaks available but it was not suitable for surfing or boogie boarding. The only negative was an odor in our room that we think was something to do with the air conditioning. We turned it off and it seemed to dissipate somewhat and we were quite comfortable without it. Some other people we met said they had the same issue. We told the staff, but who knows if it will be dealt with tho judging by the efforts they make to keep the whole place well maintained and clean, I'm hopeful.
Comment from Hotel Management
Mar 20, 2017 by César Vega Social Media Coordinator eConcierge, Hotel Management
Dear NC I would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia PartnerCentral. I am very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. I sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Cordially, César Vega Social Media Coordinator eConcierge