Ratings based on 1,821 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle, WA

Construction and timeshare salespeople

Posted May 28, 2017
Pros: Pool is very nice and the grounds/lobby are beautiful.
Cons: The bedding, the constant sales tactics, the food.
The pool and lobby area are beautiful and the room rate is hard to beat. However, we checked out early because our room was uncomfortable and not clean, construction noise was constant, and salespeople confronted us each time we left our room to sell us a timeshare on the property. I would strongly discourage others from visiting.
Comment from Hotel Management
May 31, 2017 by SocialM , Hotel Management
Greetings Jim, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Very nice resort

Posted May 13, 2017
close to down town (walking distance) Beautiful hotel grounds Walk or be on the beach 2 big pools very good food Fantastic entertainment Nice hotel staff except for the concierge who were anoying
Comment from Hotel Management
May 15, 2017 by SocialM , Hotel Management
Greetings Refael, We appreciate the time that you have invested on writing an overview of your stay with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Sheraton Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area, california

nice hotel close to Malecon

Posted May 13, 2017
Pros: friendly staff, good food.
Cons: in-room bathrooms definitely need improvements/updating. Way too small and outdated. furniture in our balcony and room could be of better quality.
Location: close to downtown is a big plus.
Hotel was nice and close to downtown, breakfast buffet was very good.
Comment from Hotel Management
May 15, 2017 by SocialM , Hotel Management
Greetings Isidro, We appreciate the time that you have invested on writing an overview of your stay with us. Thank you for sharing your feedback through this mean. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown

Posted May 8, 2017
Friendly staff, great location, very clean, excellent panorama
Comment from Hotel Management
May 19, 2017 by SocialM , Hotel Management
Greetings, Thank you for sharing your feedback through this mean. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver Colorado

Perfectly placed

Posted May 7, 2017
Great hotel undergoing refurbishment placed between the old town and the new. On the beach but it's not usable as the sand is very coarse and the undercurrent strong. However it has two pools and is kid friendly, plenty of entertainment if that's what your looking for. Most folks go all inclusive but if you like browsing there are some great restaurants close by. They will try to sell you a timeshare every chance they get.
Comment from Hotel Management
May 19, 2017 by SocialM , Hotel Management
Greetings Barbara, We appreciate the time that you have invested on writing an overview of your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
3 out of 5
by A verified traveler from Chicago

Ok, but not a 4 star hotel

Posted Apr 28, 2017
Pros: Close to town and the Malicon. Reasonably priced. Friendly staff.
Cons: Our terrace looked like it hadn't been cleaned in years - lots of bird poop, dirt and leaves. Also, the fridge in the room was locked.
Location: Malicon, restaurants, shopping all within walking distance.
This was our second stay at the Sheraton. The first time was about ten years again when it seemed to be "the place" to stay. We skipped the all inclusive package as you can easily walk into town and enjoy the many restaurants available, so I can't comment on the food. They seem to cater to families with kids, lots of kids. If you're looking for a quiet get-away, try someplace else. Pool area was very crowded. We chose a room with a terrace, which is nice for relaxing outside at night (direct sun during the day), but it hadn't been cleaned and it would have been nice to have lounge chairs and a small table available. Also, the room description mentioned a refrigerator in the room, but it was locked and clearly noted it wasn't available unless you chose the all inclusive plan. Of course, the 10 minute pitch to join their time share presentation when you check in was annoying. Overall, not a bad place to stay, but we will likely look elsewhere next time.
Comment from Hotel Management
Jun 3, 2017 by SocialM , Hotel Management
Greetings Marty, Thank you, for sharing your views; it is our hope that you will not let such an isolated stay tarnish your perception of our hotel for good, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Time out

Posted Apr 27, 2017
Everything was great , the room with ocean front view, the upper level was nice, the only things for us was the food, we didn't like it that much.
Comment from Hotel Management
Apr 27, 2017 by SocialM , Hotel Management
Greetings, We appreciate you have taken the time to write a review about your stay with us. We are glad to hear your experience with the hotel was great, We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve.
3 out of 5
by A verified traveler from Washington DC

Posted Apr 25, 2017
My experience was just average. As an African American traveling solo for the first couple of days of an 8 day trip, I felt like I was being treated much differently than most guests. One example occurred on the first night there, I went for dinner at Arrocelia restaurant outdoors on the hotel grounds . The host, acted as if they didn't know what to do with me, where to seat me or how to greet me. As I was talking to her, another guest and his wife, walked up to the host, interrupted my conversation and was then directed to their seat before finishing with me, not a good moment! Then, it was a question , whether they could seat 1 person and where, even though I had suggested a table that had just been cleared. I was eventually seated after speaking with a manager.
Comment from Hotel Management
Apr 27, 2017 by SocialM , Hotel Management
Greetings Carlos, Thank you for taking the time to write and share your recent experience at our resort. We are very sorry for the situation that had to happen in our restaurant, we offer our most sincere apologies and we can assure you that we will take the appropriate measures in this area to avoid these recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
3 out of 5
by A verified traveler from Ca

Too noisy to return

Posted Apr 23, 2017
Pros: See above
Cons: See above
Location: Centrally located for quick inexpensive cab rides
Way too noisy!!! The pool entertainment PA system was so load it was uncomfortable around the pool and the surrounding restaurants. When I go to a resort I want the experience to be relaxing. I couldn't even get away from the noise in my room which was on the top floor. Also they rented to a couple with a dog. It barked incessantly after they left it in their room and went for dinner. The whole floor was outraged! This went on for an hour until they finally ran down the owner.
Comment from Hotel Management
Apr 25, 2017 by SocialM , Hotel Management
Greeting's Evan, We appreciate the time that you have invested on writing an overview of your stay with us. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Huge resort on the beach

Posted Apr 17, 2017
Location: Vallarta Botanical Gardens $7 pp / 45mins Malecon / 5 mins Aquaventuras water-slides park / 15mins Boca Town / 35mins
This resort is right on the beach with big ocean view rooms w/out balconies. Bottom floors 1-4 are Terrace rooms with luscious green palm trees garden/pool views. Only one building and the club rooms have balconies. Two very beautiful huge pools w/different feet levels and swim-up bars. Many pool and beach lounger chairs under shade and sun, but kind of far from the ocean. The hotel's beach sand is very rocky and uncomfortable to walk on, the water is a bit cold right now (April) with strong waves, not for kids. The beach is not private, constant pressure to buy stuff from locals. Buffet open everyday for breakfast, lunch & dinner and the food is average. Mexican restaurant is for adult only and reservation required. Two other restaurants operate every other day, and we found out at the end that if you have all-inclusive, you can go to the buffet as well. They don't tell you much, have to ask for everything. It's a 5min drive to Malecon downtown and shopping. We stayed 12days and rented a car, PVR is a beautiful city right now, flowers everywhere. Mexican insurance required and very expensive, they drive very fast and downtown has brick roads w/out any lane markings. Taxi from hotel to airport only 120pesos/$7, but to hotel is another story.
Comment from Hotel Management
Apr 18, 2017 by SocialM , Hotel Management
Greetings B.S., Thank you for taking the time to write and share your recent experience at our resort It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Sheraton Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.