Ratings based on 1,679 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from los angeles

decent hotel rude and nasty waiters....

Posted Aug 24, 2016
Pros: great pool, good location as far as walking to center of town...good food at the mexican restaurant, room service and by the pool...
Cons: waiters are nasty and rude with few exceptions...the manager kept touching and hugging my wife so i called him over and told him off..
Location: no beach.....good central location.....
i booked a trip for myself, wife, 18y daughter and 13y son with flight, hotel and transfers from airport to hotel....transfer company told me they could only take 3 of us as the car expedia booked was for 3 people and i needed an suv because we were 4 people and i had to pay extra...after arguing and showing them itinerary i decided to pay and save my wife who is on a break from chemotherapy lots of aggravation.. checked in to hotel which was almost completely empty, was given a room right next to construction of new pool with loud banging and shirtless workers right outside my glass door....went to the front desk, the lady was very nice about it and moved me to a quiet section (its a huge property which was at the most 20% full so i really didnt appreciate being jerked around)...hotel is old but in good shape and beautiful grounds....the beach is mostly rocks and unusable to me....there was no activities unless u consider holdem or blackjack a pool activity.....food was decent at buffet and good at the mexican restuarnt....sea food restaurant sucks and Italian sucks.....now for the worst part- first dinner we sat at the buffet when the "manager" approached our table said he lived in Los Angeles area for 6 years with lots of small talk and touched my wife few times while talking. then said you guys are happy and the waiters staff needs to be happy as well (referring to tips)..the worst service i have ever seen with nasty face making staff that ruined our vacation.....
2 out of 5
by A verified traveler

Booked Sheraton for the name, was disappointed

Posted Aug 16, 2016
Here are the issues Beach is not private. People walk on, it is very dirty, rocky and filled with vendors. There was construction right outside our room. They would not move us, unless we upgraded rooms. Timeshare people did not leave us alone for three days. They even called us at 8am in our room Wifi was supposed to be free, and was not. They wanted us to pay $100 for the week
Comment from Hotel Management
Aug 19, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear Guest: Thank you for your feedback. Your opinions and comments are highly appreciated as they are the foundation for our continuous improvement. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to any of our guests. We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best Sheraton experience. Warm regards,
4 out of 5
by A verified traveler from Arkansas

Perfectly adequate - no frills

Posted Aug 15, 2016
Pros: Pool, room service rates, food, friendly staff.
Cons: Free wi-fi in all areas, not just in lobby. Would also be nice to have transportation to and from the airport for guests.
Since the point of a vacation is not staying in the room all the time, I will say that the room was clean and fine for sleeping, showering, etc. The lack of (free) internet access anywhere besides the lobby is pretty disappointing, but can be dealt with. Room service rates are reasonable and the food is actually pretty good. Overall, as a place from which to launch your other adventures in PV, the Sheraton is a good choice.
Comment from Hotel Management
Aug 15, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! Hope to see you soon again.
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 5, 2016
Rooms are nice and staff gives good customer service.
Comment from Hotel Management
Aug 5, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear guest, Thank you for your preference! Your feedback is highly welcome as it is foundation for our improvement. Our staff will be delighted to hear about your wonderful experience with us. Please receive our appreciation for sharing your feelings with us, and look forward to your next visit to the Sheraton Buganvilias Resort. Warm regards,
4 out of 5
by A verified traveler from V

Agradable, cómodo y bien cuidado hotel

Posted Jul 28, 2016
A pesar de haber estado hospedados en temporada alta, se podía disfrutar de todas las instalaciones del hotel, tanto en la plata como los camastros en la alberca, así como en los diferentes restaurantes. Desde el check in & check out, fue rápido y fácil. Muy atento y amable todo el personal y el hotel muy bien ubicado para conocer el centro.
Comment from Hotel Management
by Andrea Careaga, Asistente de Gerencia, Hotel Management
Estimado huésped, Gracias por compartir sus experiencia en el Sheraton Buganvilias Resort & Convention Center. Le agradecemos el reconocimiento que nos brinda por el buen desempeño de nuestro personal. Esperamos que su viaje de regreso haya sido placentero y seguro y que pronto vuelva a visitar Puerto Vallarta. Será un placer para nosotros tener la ocasión de saludarlo personalmente en esta su casa. Saludos,
3 out of 5
by A verified traveler

Nice, big pool, nice service

Posted Jul 27, 2016
The room was old but nice, the beach it is there but no good to swim.
Comment from Hotel Management
Jul 28, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are sorry we did not met your expectations and will take actions to ensure the best experience for all of our guests. Warm regarsds,
1 out of 5
by A verified traveler from G

Nice hotel, but was harassed daily

Posted Jul 25, 2016
Harassed daily to attend a presentation of the Sheraton Club membership. I went to the presentation the 2nd day of my stay. I did not like being harassed daily...sometimes I was harassed twice a day about the program. Additionally, staff would not allow my two cousins visit my mom, brother, and I in our room. They were two cousins I had not seen in 33 years. This was heartbreaking to me. This would never, ever happen in Las Vegas, Nevada. They were NOT their to stay the night. They were there to drop us off from our family outings to Nayarit and make sure we got to our room safely because my Mother is an elderly woman. I was extremely disappointed. I will never stay with Sheraton again. We did not have enough drinkable water.
Comment from Hotel Management
Jul 29, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear guest, Thank you for your comments. Your feedback invaluable in helping us identify opportunities for improvement. The TimeShare division is currently undergoing a deep sales technique revision and will take actions to make sure we offer our guest the best Sheraton Experience. We hope we can receive you again here, at our own piece of paradise! Warm regards,
4 out of 5
by A verified traveler from Maryland, USA

Nice hotel with it's own beach

Posted Jul 15, 2016
Nice hotel with its own beach. Nice pools. The wifi is expensive, 15 dollars for one night, and you can only connect 3 devices. Watch out for the timeshare dealer in the lobby. They catch you when you just has arrived under the excuse that they want to give you information. They have their own desk in the lobby together with an adventure company so if you don't know it's time share meeting they want you to go to, it's easy to be tricked. And before you know it you have booked a meeting. The meeting will be for 90 minutes, but before I get out of there it has been going on 3 hours. And I didn't like the meeting and the sales person and they are around the hotel all the time so I wasn't comfortable with that.
Comment from Hotel Management
Jul 18, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear guest, Thank you for your preference! Your feedback is highly welcome as it is foundation for our improvement. Our staff, specially Isis, will be delighted to hear about your wonderful experience with us. Please receive our appreciation for sharing your feelings with us, and look forward to your next visit to the Sheraton Buganvilias Resort. Warm regards,
5 out of 5
by A verified traveler from California

Great Hotel, Food and best customer service ever!

Posted Jul 13, 2016
The hotel is gorgeous, close to the city, excellent restaurants, perfect for my entire family. To me the best is the Customer service, every person is so kind and willing to help you always. Beach is not the best but sunset at the beach is beautiful.
Comment from Hotel Management
Jul 14, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Dear Alexandra, Thank you for staying with us! We work hard to make our guests happy and our staff will be delighted for your kind comments! We appreciate your feedback and hope to see you again for more memorable vacations! Warm regards,
4 out of 5
by A verified traveler

Excelente Personal

Posted Jul 11, 2016
Se espera mas de un Hotel de esta categoria, el personal excelente eso sin duda. Pero hace falta una renovacion en los cuartos en especial las regaderas. La alberca nada excpecional al igual que la playa. En cuanto comida muy buen servicio.
Comment from Hotel Management
Jul 15, 2016 by Andrea Careaga, Asistente de Gerencia, Hotel Management
Estimado huésped, Gracias por compartir sus experiencia en el Sheraton Buganvilias Resort & Convention Center. Le agradecemos el reconocimiento que nos brinda por el buen desempeño de nuestro personal. Esperamos que su viaje de regreso haya sido placentero y seguro y que pronto vuelva a visitar Puerto Vallarta. Será un placer para nosotros tener la ocasión de saludarlo personalmente en esta su casa. Saludos,