The Hacienda at Hilton Puerto Vallarta

Photo gallery for The Hacienda at Hilton Puerto Vallarta

Primary image
2 outdoor pools
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Hacienda at Hilton Puerto Vallarta

The Hacienda at Hilton Puerto Vallarta

4.0 star property

3.8/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Explore the area

  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)12 min drive
  • Popular LocationBay of Banderas26 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Located on the beach, The Hacienda at Hilton Puerto Vallarta is in South Hotel Zone, a neighborhood in Puerto Vallarta. Bay of Banderas and Cruise Ship Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Splash Water Park Vallarta and Los Arcos are also worth visiting.

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • Marina Golf Club - 4 min drive
  • International Convention Center - 4 min drive
  • Vallarta Casino - 5 min drive
  • Bay of Banderas - 26 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

About this property

The Hacienda at Hilton Puerto Vallarta

Adults-only beachfront hotel
At The Hacienda at Hilton Puerto Vallarta, hit the beach, dine onsite at Talvera , or enjoy a drink at one of the hotel's 4 bars/lounges.
The Hacienda at Hilton Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

All inclusive details

All-inclusive room rates at The Hacienda at Hilton Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (MXN 190.00 per day)
  • Available in some public areas: WiFi (MXN 190.00 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Talvera

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services

Family friendly

  • 2 outdoor pools

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta
The Hacienda at Hilton Puerto Vallarta Hotel
The Hacienda at Hilton Puerto Vallarta Puerto Vallarta
The Hacienda at Hilton Puerto Vallarta Hotel Puerto Vallarta
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 182 out of 469 reviews
5 - Excellent 39%
Rating 4 - Good. 136 out of 469 reviews
4 - Good 29%
Rating 3 - Okay. 76 out of 469 reviews
3 - Okay 16%
Rating 2 - Poor. 43 out of 469 reviews
2 - Poor 9%
Rating 1 - Terrible. 32 out of 469 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This Hotel was amazing. Tons of fun and amazing property. We got the room with the jacuzzi on the balcony. It was amazing. The other family we traveled with had the same room they had issues with their room. Which the hotel fixed, but it seemed as if the rooms need to be repaired. But I would recommend 10 out of 10 times. There are several stores within walking distance of the hotel.
Stayed 9 nights in Jun 2022

4/5 Good

Liked: Staff & service
Over all the staffs were friendly, the property ground is beautiful; however, at the pool the waitress/waiters tends to catered more to a larger group like 2 or more parties . I travel solo so didn’t got much attention. They just walked pass me don’t even asked if I want drinks or foods. Most of the times I have to get up to go ordered myself. The last day I was there my food never came I have to go to the buffet. I stayed here 7 nights, got the swim out room $309 a night, but no hair dryer in the room I found it odd. I don’t know what they clean but the bathroom mirror and sink always dirty, they don’t resupplies shampoo/conditioner sometimes not even new towels. The sheets, pillows pretty brown and the swim out pool never got cleaned either. The foods at this property pretty much same every day, it was ok nothing to impressed. If you want a nice quiet place to relax this is not a place for you lots of noises all the times. You can hear everything around you. Lots of mosquitoes in the room and around the property I got bite every where . Hard to relax and sleep when there are 10-20 mosquitoes in the room trying to bite you. You have to make a reservation early for dinner at one of their restaurants every day otherwise you have to go to the buffet. I have tried all of their restaurants nothing good except the Mexican restaurant was ok.
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great for a getaway, only down side had to walk trough the other Hilton family hotel to get to the beach
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property. If you wanted to know anything staff was very helpful. The staff around the adult pool were very friendly and fun. German, Caesar and Juan just a few to name. Mexican fiesta was enjoyable with all the food and entertainment on the beach. If you wanted to eat off the resort and not go too far. Monkey Business about a block away food was plentiful and amazing. All in all resort was awesome.
Stayed 7 nights in Jun 2022

3/5 Okay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was very nice, food was not good. Pool closes early, no music in the pool/swimup bar area even though it’s adults only. Don’t have any complaints for the room, this is the first time I stay in a “Mexican” resort where the beds are very comfortable. Staff is great.
Stayed 4 nights in May 2022