Presidential Villa, 1 Double Bed, Beachfront | Terrace/patio
Check availability

Reviews of The St. Regis Punta Mita Resort

5 out of 5
The St. Regis Punta Mita Resort
Lote H4, Carretera Federal 200, Km 19.5, Punta de Mita, NAY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 229 out of 302 reviews" "
Rating 8 - Good. 45 out of 302 reviews" "
Rating 6 - Okay. 21 out of 302 reviews" "
Rating 4 - Poor. 5 out of 302 reviews" "
Rating 2 - Terrible. 2 out of 302 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mona, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, warm heated pools, wonderful butlers, delicious food, does not feel crowded despite a busy spring break week.
Stayed 5 nights in Apr 2024

10/10 Excellent

Aleyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Recommend. Saw one roach in our bathroom but I understand that sometimes that’s unavoidable. St. Regis made our stay smooth. Took care of us and our fur baby. Beautiful beach day in beach front cabana, in room massage and romantic dinner that ended with a personal bonfire with smore ingredients.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Delicious food. Amazing service. Outstanding property.
Stayed 6 nights in Nov 2023

10/10 Excellent

Adebola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything though it took a while to get our rooms ready on day 1.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen, Alpharetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE LOVE LOVE this hotel. The service was phenomenal and the food was delicious! We will definitely be returning!
Stayed 3 nights in Nov 2023

10/10 Excellent

arlene, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence! We will be back a 3rd time :)
Stayed 3 nights in Oct 2023

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel that I have ever stayed at. My boyfriend and I came here for to celebrate my birthday. The staff made me feel more special than I have ever felt in my life. The property was beyond beautiful. Five stars is not enough for this property. I will be back here very soon. I 20/10 recommend everyone to stay here.
Stayed 3 nights in Oct 2023

10/10 Excellent

Charles

Great service, good food. Beach ok renovations still ongoing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

luis

Traveled with family
Liked: Cleanliness, staff & service
Very dissapointed that the Spa was closed due to refurbishment. Expedia never mentioned this. The hotel offered us a 10 percent discount for masssages in room or on a makeshift place near the beach (looked awful) It is ridiculous to think a mere 10 percent discount will make up for the entire spa experience....The Spa is a major part of the resort for us, so this was a real let down.
Stayed 3 nights in Jun 2023

10/10 Excellent

Frederic, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the St Regis at Punta Mita. Walking distance from the Punta Mita Golf Club. The staff is amazing and the butler service is outstanding! We will be back!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible. It was a beautiful place and loved our stay.
Stayed 5 nights in Apr 2023

10/10 Excellent

Fernando

Stayed 7 nights in Aug 2022

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

JOSE, EL PASO

Stayed 6 nights in Nov 2021

6/10 Okay

Holly

Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler
Stayed 2 nights in Jul 2021
Response from PR TEAM on Aug 2, 2021
Thank you for your feedback and comments! We hope to welcome you back soon #LiveExquisite

10/10 Excellent

ADRIANA

Stayed 5 nights in Jul 2021

8/10 Good

Cointa

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from PR TEAM on Jul 9, 2021
Dear Cointa Thank you for sharing your feedback through this means. We are sorry to hear that your experience at the Resort was not completely pleasing to you. We will work in all your comments and recommendations. Regards!

6/10 Okay

joseph-teddy

Stayed 2 nights in Jun 2021
Response from PR TEAM on Jul 9, 2021
Dear Joseph-Teddy Thank you for sharing your feedback through this means. We are sorry to hear that your experience at the Resort was not completely pleasing to you. We will work in all your comments and recommendations. Regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 5 nights in Apr 2021
Response from Marketing Team on Apr 29, 2021
Thank you for taking the time to share the overview of your stay. We always strive to deliver the most memorable experience to our valued guest and we highly appreciate your comments. We look forward to your next visit in this tropical paradise! Be well :)

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021
Response from Marketing Team on Mar 25, 2021
Thank you for taking the time to share the overview of your stay. We always strive to deliver the most memorable experience to our valued guest and we highly appreciate your comments. We look forward to your next visit in this tropical paradise! Be well :)

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise on earth. Exceptional staff and top-notch property
Stayed 1 night in Feb 2021
Response from Marketing Team on Mar 25, 2021
Thank you for taking the time to share the overview of your stay. We always strive to deliver the most memorable experience to our valued guest and we highly appreciate your comments. We look forward to your next visit in this tropical paradise! Be well :)

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021
Response from PR TEAM on Feb 15, 2021
Thank you for taking the time to share the overview of your stay. Look forward to your next visit in this tropical paradise! Be well :)

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is so due for a refresh and the current operator is doing as little as possible to maintain the grounds etc. The staff wears worn out tattered uniforms. The landscaping has weeds in and kept areas everywhere. The site says the pools are heated but they are not heated. Well the upholstered stuff has stains and very worn fabrics. The food quality is very poor.
Stayed 1 night in Dec 2020
Response from PR TEAM on Feb 15, 2021
Thank you for sharing your feedback about your booking experience. Your comments are truly valuable, as they allow us to improve our service levels. We are really sorry to hear that you had a bad experience during your stay We will take note of each comment and share them with our management team Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amazing facility. Great food
Stayed 2 nights in Dec 2020
Response from PR TEAM on Feb 15, 2021
Thank you for taking the time to share the overview of your stay. We always strive to deliver the most memorable experience to our valued guest and we highly appreciate your comments. We will share your comments with our STAFF, and look forward to your next visit in this tropical paradise! Be well :)

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No good food here
Worst food ever. The bistro is terrible
Stayed 1 night in Oct 2020
Response from PR TEAM on Oct 24, 2020
Dear Caitlin Thank you for sharing your feedback about the food experience. We are sorry to hear that your experience at the Resort was not completely pleasing to you. We truly hope that you come back and give us another opportunity to reach your expectations. Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from PR TEAM on Oct 20, 2020
Dear John We would like to thank you for choosing The St. Regis Punta Mita Resort! It was a pleasure having you with us and we truly appreciate the time you have taken to share your comments.

10/10 Excellent

Ale, Mexico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, staff was very nice and the place was very clean. Few options in the menus of the restaurants but food ok
Stayed 2 nights in Oct 2020
Response from PR Team on Oct 12, 2020
Dear Ale Thank you for sharing your positive review. We were more than pleased to serve you and hopefully welcome you again in the future Regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Beautiful views, great service needs some updates!
When not in a pandemic, this is a very expensive hotel and if I would of paid full price I would have been disappointed. The property is a bit tired and needs a renovation. The pool tiles were broken and calcified and landscape lights were broken. The breakfast was mediocre. Although, Punta Mary’s on the beach was really good! With that said, the service was fantastic! The staff was beyond friendly and helpful. Our room was spacious and had an outdoor shower, nice linens. The beach is really rocky but the views are spectacular!
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2020
Response from PR TEAM on Sep 29, 2020
¡Muchas Gracias por su calificación! Esperamos vuelva pronto para seguir brindando una experiencia exqusita. Thank you for your rating! We would love to welcome you back and continue to deliver a fantastic experience. We look forward to your next visit!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from PR TEAM on Sep 22, 2020
Agradecemos sus comentarios y calificación, esperamos vuelva pronto para briundarle una experiencia exquisita Saludos

10/10 Excellent

Edna

Stayed 4 nights in Aug 2020
Response from PR Team on Sep 3, 2020
Muchas Gracias por su calificación, esperamos vuelva pronto! Thank you for your feedback, Hope to see you soon!

6/10 Okay

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
great beds!
I usually stay at the Four Seasons but this time went for the St. Regis. The only thing about this stay that was magnificent was the bed. They kept messing up on the service. Missed housekeeping(2 out of 3 days), wrong orders, not having a taxi ready. It’s just not what I expected. Comfy beds though.
Stayed 3 nights in Jul 2020
Response from Public Relations Team - SRPM on Jul 30, 2020
Dear Jeff Thank you for sharing your feedback Your comments are truly valuable, as they allow us to improve our service levels. We are sorry to hear your stay did not live up to the expectations; we will analyze this with the team to make sure we can improve. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good Hotel
Had a great time, staff was amazing. Only downside was that there were a lot of bugs in our room.
Stayed 2 nights in Jul 2020
Response from Public Relations - St Regis PM on Jul 30, 2020
Thank you for sharing your feedback through this means. Your comments are truly valuable, as they allow us to improve our service levels. We are sorry to hear that you had a bad experience with the bugs at your room We will share your valuable comments with the team Apologies for the inconvenience. Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was spectacular and the staff was A+ across the board. The beach is incredibly rocky so you can’t do much in the ocean at the hotel.
Stayed 7 nights in Mar 2020

10/10 Excellent

Carlos, Fullerton CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the area, so private. St Regis takes pride and customer experience, staff is great.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid chef at the Carolina, superb view, whale watching fabulous; check out simply terrible (we nearly got double charged for the accomodation by a rather unfriendly clerk), uneven quality of personnel (breakfast ordered at door simply did not arrive); does not meet the standard of the Four Seasons at Punta Mita.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the service, the restaurants, the spa, the landscaping, the views...all incredible!!!
Stayed 4 nights in Jan 2020

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Staff. Room 6603 is not Exceptional.
Beautiful place. We stayed in room 6603 - the in room shower is horrible because would not get warm, and engineers came out and it was still horrible. We used the outdoor shower connected to our room without a problem. You expect a St. Regis to have a good shower, but this own really disappoints. Take bug spray with you. We would wake up with at least 6 new of bites each morning. They can actually be bed bugs but the hotel assured me they are mosquito bites. I don't know. Staff is exceptional: All staff at Mita Mary were exceptional, particularly Miguel. Waiters at Sea Breeze were so lovely - Rigoberto, Manuel (a lovely, lovely man), Guillermo, and Vanessa! Great fish tacos! Waiter at Carolina Restaurant - Juan Miguel was sooooooo lovely. Poolside staff closer to the Mita Mary were all just amazing. Don't remember names unfortunately. Overpriced hotel taxi - expect to pay about $240 roundtrip, excluding personal tip to the driver. Would we go back? We want to because of the staff is so lovely, but the room was a disappointment. We are leaning towards trying the Four Season instead, which is right next door.
Stayed 4 nights in Dec 2019

10/10 Excellent

Judi, Oakland CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. The staff were really helpful and responsive. We were very comfortable. The ocean is warm and beautiful but the beach is a bit rocky. We got a little bored with the food offerings inside the resort after a few days but we did go into Sayulita for a nice change of pace. Food in the restaurants is quite expensive.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
privacy, tropical settings, beautiful beach, great services downside: rocky ocean bottom, impossible to walk without shoes. Also, a restaurant or bar - elevated, close to water with views is missing
Stayed 3 nights in Dec 2019

10/10 Excellent

Amazing, Newport Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great restaurants, friendly staff!!!! Loved this hotel. Hope to come back as soon as possible. Butler was great and met out every need.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Overpriced and disappointing experience
We felt that the hotel was extremely overpriced for an experience that was average. For similar hotels in a similar 5-star category, you can get much better facilities, food quality, and service. We left feeling disappointed.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is great for a gateway to relax and location is great
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019