Ratings based on 1,807 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Excellent and beautiful

Posted Jun 26, 2017
Pros: The beauty, comfort and tranquility
Superb! This is my second time I visit and I will do it again. It is very relaxing. You are not harassed to buy time shares or from vendors on the beach.
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
Greetings Cindy, Thank you for your valuable feedback. We know you had a rejuvenating and refreshing stay at this your home away from home, hope to see you soon. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Grounds were amazing!!! Great pools, great drinks

Posted Jun 25, 2017
Pros: Location!! Grounds were beautiful. Pools were awesome.
Cons: Free Wifi in the rooms
Location: Go to the Marina for tons of great restaurants, shops, tequila, and fun!!! Victors Restaurant has the best food and staff.
Best value in a beach hotel I've experienced. On par with a Sandals or Beaches but at a fraction of the cost. On top of that, you have the amazing city of Puerto Vallarta to enjoy and explore. The restaurants at the hotel were great and the short walk to the Marina District made it perfect for my large and sometimes picky family.
Comment from Hotel Management
Jun 26, 2017 by Hotel Management, Hotel Management
Hello Matt, Thank you for your valuable feedback. We know you had a refreshing and rejuvenating stay at our beautiful resort & spa with your Family. We hope to see you back soon so you may continue to enjoy our facilities and activities. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherman Oaks USA

the location is excellent, the beach is clean

Posted Jun 14, 2017
Pros: facilities, the décor and the staff at the restaurant
Cons: expand the choices if customers need to upgrade or make changes on a pre-paid package
Location: Restaurants, la Marina, bars within walking distance
Very relax and comfortable hotel has all the facilities within great experience restaurants and the Marina at walking distance
Comment from Hotel Management
Jun 15, 2017 by Hotel Management, Hotel Management
Esteemed World traveler, Thank you for your valuable feedback and suggestions. Hope to host you again in this your home away from home. Be well.
5 out of 5
Recommended
for Families
by A verified traveler from Napa, CA

Perfect Location & Perfect for Family

Posted Jun 8, 2017
Pros: The pool for the kids, how tranquil it was, the excellent service, and the location.
Cons: The Hotel only has live music on Wednesdays. I wish it had more live music days/nights.
Location: The hotel pools and the beach are so close. The Marina is walking distance about 5-10 minute walk.
Our Experience at The Westin was overall excellent. The hotel is so close to the pools and beach. I appreciated the pool that was prefect for my toddler to play in and enjoy. Nice and warm water too. The hotel was quiet and tranquil through out our 7 day stay. The entire staff service was outstanding- I was very impressed by their service!
Comment from Hotel Management
Jun 10, 2017 by Hotel Management, Hotel Management
Hello Lucy, Thank you for your valuable feedback and we will pass on your acknowledgements to all of our wonderful staff. Be well & hope to see you back soon at this your home away from home.
5 out of 5
Recommended
for Everyone
by A verified traveler from spokane,wa

Relaxing

Posted Jun 6, 2017
Absolutely stunning landscape, pools, and service at The Westin Resort. We are already planning our next trip.
Comment from Hotel Management
Jun 6, 2017 by General Management, Hotel Management
Hello Dez, Thank you for your valuable feedback and we hope to see you soon at this your home away from home. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel

Posted Jun 1, 2017
The staff was friendly and helpfully! The pool was beautiful and clean. Great location close to the beach and the marina where there are lots of shops and restaurants! Would definitely stay there again!
Comment from Hotel Management
Jun 2, 2017 by Hotel Management, Hotel Management
Hello Taryn, Thank you for your valuable feedback and we know you had a refreshing and rejuvenating time. Hope to see you in the near future. Be well & until then.
4 out of 5
Recommended
for Everyone
by A verified traveler from suisse

First class location.

Posted May 30, 2017
Pros: The location is perfect. The porters are great, smiling and helpful
Cons: Pool equipment
Location: Marina is excellent for restaurants and the shopping is competitive. Buses and taxis to downtown are inexpensive.
Porters, reception staff and maids - excellent and friendly. Pool staff (low season) don't come over as happy. Went out for all meals as we have been disappointed in previous visits. Rooms big and comfortable but in need of a bit of work in the near future. Pool sun shades and loungers need renewing. Will revisit next year.
Comment from Hotel Management
May 30, 2017 by Hotel Management, Hotel Management
Greetings Ray, Thank you for your feedback. We know you had a refreshing and rejuvenating time and we hope to see you back soon next year so you may continue to enjoy our facilities and activities. Until then.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Excellent facility in every way.

Posted May 26, 2017
Pros: Well designed and very spacious. Beautiful grounds. Excellent staff from arrival forward to stay, food svc, and departure. ATM on site for pesos.
Cons: Us knowing more Spanish ! Staff mostly fluent in English, and willing to get another person to help if we have trouble explaining our questions.
Location: Good, quiet location on beach by marina area. A little away from main town but everything easily accessible by very affordable taxis/tours.
Great staff in every department. Very kind, helpful, professional. Had all inclusive package and glad we did, as made everything much easier. Ate at three different hotel venues and all very good. Probably ate most items on menu ! Menu reflected local customs and surprised by variety in complete meal service including quality desserts. Of course ate at off hotel restaurants in our travels, or by choice for variety. All excellent, if you're willing to expect a little different than what you are used to at home. But good different and tasty. Pool and all facilities better than expected. Very relaxing and pleasant hotel.
Comment from Hotel Management
May 27, 2017 by Hotel Management, Hotel Management
Hello Alan, Thank you for your valuable feedback and our staff is always happy and eager to be of help, Puerto Vallarta has been claimed as the friendliest city after all. We hope to see you back soon so you may continue to enjoy our facilities and activities. Be well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Lovely hotel near Marina

Posted May 20, 2017
Pros: I liked the close proximity to the marina where you can get a massage and pedicure for $30 US! Very nice!
Nice room yet set back far from the "view". Very clean room. I smelled cigarette smoke in the bathroom a few nights. ugh! The pool is spectacular! The neighborhood is especially nice for walking to other hotels or to the great private marina with many shops and restaurants.
Comment from Hotel Management
May 22, 2017 by Hotel Management, Hotel Management
Hello Sharon, Thank you for your feedback. We are glad to know you enjoyed the proximity to the Marina, our beautiful pools and the neighborhood. Hope to see you soon so you may continue to enjoy what Puerto Vallarta has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Very nice hotel. Staff was very friendly. Loved the breakfast in this hotel. The views were spectacular. We are definitely coming back.
Comment from Hotel Management
May 20, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your valuable feedback. Hope to see you again in the near future. Be well.