Ratings based on 1,582 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from B

Beautiful place right on the beach

Posted Jul 15, 2016
We loved the place, my wife and I were very surprised by the quality of both the service and the facilities. All the staff was very attentive and prompt to help you with whatever you want.
Comment from Hotel Management
Jul 19, 2016 by EB, Hotel Management
Dear Sharon and Sal: Thank you for your recent stay in our hotel. We appreciate the time you took to share your experience and hope to have you as our guest again in the near future. Sincerely, Eduardo Ballesteros General Manager
4 out of 5
by A verified traveler from CA

Great service, location, & close to downtown!

Posted Jul 8, 2016
Pros: The service, the location, and the pool area. Also, the hotel had an Expedia Expert who helped us set up our tours (Vallarta Adventures).
Cons: Rooms need a little work (more lighting, modern appliances, cleaning, TVs, etc.)
Location: Great location! Short taxi ride to El Malecon (downtown area) with beautiful beaches and restaurants.
Me and my boyfriend stayed at the hotel for 5 nights. The location was great! Very close to the downtown area (El Malecon), shops and restaurants. Our room was very big and comfortable. However, the room needs a little work (more lighting, some light bulbs were not working, the bath tub was dirty, etc.). The facilities are really nice! Two huge pools, pool bar, and a lot of places to sit and relax. The best part about our experience was the service. Five stars to that! They treat you as if you are the only customer they have. Everyone is very friendly and they want to make sure you have an amazing stay. I recommend signing up for Vallarta Adventures. We went to Las Marietas (beach, snorkeling, kayak, paddle-boarding) and Rhythms of the Night (dinner under the stars, boat ride, open bar) and it was amazing! Definitely worth it.
5 out of 5
by A verified traveler

Great place for a holiday

Posted Jul 2, 2016
What a wonderful resort. The hotel was great, and the staff the real heroes, the entire experience calls for a return!
Comment from Hotel Management
Jul 8, 2016 by EB, Hotel Management
Dear Dani: Thank you very much for sharing your experience at The Westin Resort & Spa, Puerto Vallarta, We hope to see you soon! Our very best regards, Eduardo Ballesteros General Manager
5 out of 5
by A verified traveler from Puebla, Mx

Nice hotel, new installations ... foot on the sand

Posted Jun 30, 2016
Pros: staff and the beach area
Location: Close to Marina area, walking distance 10 minutes, nice area for dinner.
Very quite and calm area, the beach almost private is small but clean and quite nice. The beach club and swing pool areas are full of amenities and beds, and chairs and what else you need to really relax. Very close to the "mallecon" downtown of the city where you can have any choices of restaurants and stores (taxi cost 8 usd) I went with my family for 1 week and we really enjoyed a lot our stay
Comment from Hotel Management
Jun 30, 2016 by EB, Hotel Management
Dear Francisco: Thank you very much for sharing your experience in our hotel. We are delight it to learn that you have enjoyed your stay with us. We hope to see you soon in your home in Puerto Vallarta, The Westin Resort & Spa Cordially, Eduardo Ballesteros Gerente General
4 out of 5
by A verified traveler from Las Vegas

Nice hotel

Posted Jun 28, 2016
The hotel is beautiful, I stayed in a delux room on the 11th floor with sea view. I recomend the GM to his hotel to do pest control in every room and balcony, there were huge insects in my balcony when I firts got there so I had to go to a store and buy Raid to spread all over the balcony and room. The bar is nice, with a big scren so you can watch sports, the drinks are good. The breakfast buffet is amazing and the servers are great. In the pool the servers are not that friendly as the ones in the restaurants. The cabanas cost 35 dollars per hour wich I think is really expensive, not even in Vegas cost that price, specially considering that you can't get in the ocean because there are a lo of jelly fishes right there, the hotel even has warnings right in front of the ocean so I didn't get in the ocean neither my son. The hotel provides a nanny (10 dollars per hour, or 100 mexican pesos per hour) I used them twice and there were relly nice. The kids club is always close, if you wanna take your kid there you have to pay 10 dollars per hour, so rather get the nanny! The tours they sell in the hotel are expensive, so you better go in front of the hotel, crossing the street right next to Oxxo you can find the same tours but 20% and even 30% cheaper, and if you speak spanish you can convince them to give you locals descount even if you are not local they help you lol! The room service in the hotel is nice, the housekeepers are good and they leave chocolates on your pillows.
5 out of 5
by A verified traveler

Much better than expected!

Posted Jun 24, 2016
Pros: Staff Bar/lounge area Palm trees Private beach Poolside bar and restaurant The open concept lobby
The hotel staff are extremely nice, friendly, and welcoming. Rolando, the concierge, was especially helpful in making our trip an amazing vacation. Rolando had awesome tips and insight about local activities. The hotel has a small private beach area, a huge pool with a poolside bar/restaurant which look absolutely gorgeous. This hotel is underrated, it's a gem.
Comment from Hotel Management
Jun 24, 2016 by EB, Hotel Management
Dear Guest: I would like to thank and appreciate all your comments about your satisfactory stay with us. We value you recommend us with your comments, sharing your experience will help us for our future customers. We would love to have the opportunity to serve you again in this your home in Puerto Vallarta. Cordially Eduardo Ballesteros General Manager
5 out of 5
by A verified traveler from los angeles

Wonderful staff ,lovely hotel and pools and food

Posted Jun 11, 2016
Great time .Relaxing ,great food in the restraunts .Nice beach .Convenient for the marina .Cant wait to go back
Comment from Hotel Management
Jun 23, 2016 by EB, Hotel Management
Dear Adrine: Thank you for your recent stay in our hotel. We are happy to know you enjoyed our restaurants and our location. We appreciate the time you took to share your experience and hope to have you as our guest again in the near future. Sincerely, Eduardo Ballesteros General Manager
4 out of 5
by A verified traveler from California

Very nice hotel

Posted Jun 8, 2016
We stayed at the Westin for the third time, and is always nice and the people at the reception and at the restaurant everyone were very nice, the hotel is a walking distance from the marina were we like to go eat. I will stay there again
Comment from Hotel Management
Jun 23, 2016 by EB, Hotel Management
Dear Miguel: Thank you very much for your loyalty, we are pleased to know that you enjoyed our facilities as well as our service. We value you recommend us with your comments, sharing your experience will help us for our future customers. We would love to have the opportunity to serve you again in this your home in Puerto Vallarta. Cordially Eduardo Ballesteros General Manager
3 out of 5
by A verified traveler from san diego, ca

Decent enough hotel. Nice staff. Common areas (i

Posted Jun 7, 2016
Decent enough hotel, nothing fancy. Nice staff. Common areas (ie lobby bathroom) were very basic and small. The gym was excellent. Pool was nice. Close to beach.
Comment from Hotel Management
Jun 25, 2016 by EB, Hotel Management
Dear R: Dear guest, Your feedback are very important to us and gives an opportunity to get better and correcting the areas wich are so important for you and other guest. We have plan of renovation of some areas of the hotel which you can enjoy during your next stop in Puerto Vallarta. We hope to receive you in the near future to recover your trust. Cordially, Eduardo Ballesteros General Manager
4 out of 5
by A verified traveler from San Diego

Nice hotel

Posted Jun 3, 2016
Great staff and room comfort good. The only bad review is that you need to leaved a deposit to have access to the fridge.
Comment from Hotel Management
Jun 23, 2016 by EB, Hotel Management
Dear Guest, Thank you for your comments, it is great to know you enjoyed your stay in The Westin Resort & Spa Puerto Vallarta. We wish to receive you as our guest soon! Eduardo Ballesteros Gerente General