Ratings based on 1,757 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Ohio

Posted Mar 29, 2017
Extremely unfriendly staff, concierge. Nothing close to service provided by Westin hotels in USA.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Excellent hotel and view of beach. Room service was great and concierge was great with accommodating room request.
Comment from Hotel Management
Mar 28, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your valuable feedback. We hope to host you in the near future. Until then.
5 out of 5
Recommended
for Families
by A verified traveler from vancouver

Great pool and beach area, amazing staff

Posted Mar 27, 2017
Pros: The pool and beach areas are great and you cant help but relax and have fun here
Cons: The decor is a little tired and the rooms would benefit from a refurb, free wifi really should be made available in all arreas
Location: Great location at the marina and a short cab ride to old town, lots of ware sports available, plenty of organized trips for sightseeing, great in old
So relaxing from beginning to end, one of the best 2 week vacations ever, lots to do, great restaraunts and the boardwalk is a great way to walk off dinner and experience the vibe of PV
Comment from Hotel Management
Mar 27, 2017 by Hotel Management, Hotel Management
Hello Peter, Thank you for your valuable feedback. Our pool brings a sense of relaxation and renewal. As you know we are within a 5 minute walk to the Marina, a 5 minute drive to the airport and a 20 minute ride to downtown Malecón. Hope to see you back son.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds, nice pool area!

Posted Mar 26, 2017
Pros: The staff and the hotel grounds, beautiful!
Cons: Update the bathroom and decor.
Location: The marina restaurants and Thursday night market was awesome, we dined at Victors and Fajita Banana, (ribs are us), and strolled the marina at night!
Had a wonderful time here, our first in Mexico. Front desk was helpful, Agustin the front desk manager and Miguel, the Expedia rep. Would come back and stay here in the future, loved the location and the ambiance of the resort, very authentic! The pool and beach restaurant staff was awesome, very attentive and helpful!
Comment from Hotel Management
Mar 27, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your feedback and we appreciate your suggestions. We are within a 5 minute walk to the Marina and it´s beautiful view. We will pass on your acknowledgements to our staff who are always happy to be of service. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with two wonderful pools

Posted Mar 23, 2017
Pros: No spring brake partiers at this facility, clean and very comfortable with free Wi-Fi in the lobby and friendly and helpful staff
Location: Within walking distance (12 min) of the Marina with its shops and restaurants. Or for 100 peso a taxi ride to old town. The Taxi rates are fixed price
Our room overlooked the two great pools with lots of palm trees and edging on the ocean. At poolside they provided free towels and the food and beverage service was reasonably priced with good service. Nice and relaxing. The staff was very helpful. Within walking distance to the Marina with its shops and restaurants or a taxi for 50 pesos. On the premises there are three restaurants and a mini Starbucks plus a few other shops.
Comment from Hotel Management
Mar 24, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your valuable feedback. We know you enjoyed our facilities and activities and we hope to host you again in the near future. As you said we are within walking minutes to the Marina and about 20 minute ride to Downtown El Malecón. Be well.
3 out of 5
by A verified traveler from Pacific Northwest

Wonderful grounds, nice beach, friendly staff.

Posted Mar 21, 2017
Pros: The grounds, the pools, the staff, the location....all very nice.
Cons: The music at the pool was too loud. Started at noon, and nonstop until evening. We could not find a quiet spot on the entire grounds.
Location: The location near the Marina was nice. We ate at Victor's most every night. Bus stop right across the street made trips to town very easy.
Everything was perfect, except the music at the pool. Very loud! Bingo, volley ball games, water exercise...all accompanied by LOUD microphone instructions. We loved the location, and grounds, but will not return because of the noise.
Comment from Hotel Management
Mar 24, 2017 by Hotel Management, Hotel Management
Esteemed Couple, Thank you for your feedback. We are sorry to hear about the inconveniences about the noise. Please contact the hotel directly so we may do a follow up. Stay well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Beautiful quiet oasis with superb staff

Posted Mar 19, 2017
Location: Away from the hustle and bustle of downtown so it was nice and quiet. An easy walk to the beautiful marina with lots of shops and restaurants.
A lovely quiet and relaxing retreat from the hustle and bustle of Puerto Vallarta. After a busy day it was great to come back to this beautiful and peaceful hotel. The staff were great, the activities desk was very helpful (and was the main reason we chose this place) and the hotel was in a terrific location, near the beautiful marina with lots of shops and restaurants.
Comment from Hotel Management
Mar 21, 2017 by Hotel Management, Hotel Management
Hello Michelle, Thank you for your valuable feedback and comments regarding our resort. We know you had a refreshing stay and know you left feeling better than ever. Hope to host you back soon. Be well.
4 out of 5
Recommended
for Everyone
by A verified traveler from PDX

Great place if you want to be off the main strip.

Posted Mar 19, 2017
Pros: Pool area; staff.
Cons: Fit and finish of the rooms is poor; they could really use an updating.
Location: About four miles around the bay to the Melancon, but don't rent a car as the taxi ride is only $5 American. Good off site dining and shopping nearby.
Spring break vacation with my daughter. Overall, a great place. Rooms could use some updating and the meals were expensive and uneven, but a great staff and a great facility.
Comment from Hotel Management
Mar 21, 2017 by Hotel Management, Hotel Management
Hello MPS, Thank your for your feedback. We know you had a refreshing stay and enjoyed your vacation at Puerto Vallarta. We hope to see you back soon so you may continue to enjoy our facilities and activities. Be well.
2 out of 5
by A verified traveler from maryland

don't stay here

Posted Mar 18, 2017
Cons: the staff need to want to help and try to have a. better attitude. food was only mediocre
Location: location if far from everything. and we did not feel safe leaving the hotel. the beach was sand mixed with pebbles, no waves.
hotel staff not interested in helping. beach is terrible. stayed at another hotel before this and what a difference. don't waste you vacation here.
Comment from Hotel Management
Mar 21, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your valuable feedback and sorry to hear about any inconveniences. It has taken us by surprise your comments regarding our staff as we pride ourself in our excellent service please get in conctact with the hotel so we may follow up on your comments. Be well, General Management
3 out of 5
by A verified traveler

Posted Mar 18, 2017
Great location. Hotel not as pictured. Pictures look way better. Room were not clean. Shower was dripping all night, floor not swept.
Comment from Hotel Management
Mar 23, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your feedback. We’re sorry you were unhappy about any inconveniences during your stay. Please get in touch with the hotel so we may follow up on your comments. Wope to host you again shall your plans ever bring you back to Puerto Vallarta. Stay well.