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Reviews of Kovay Gardens

4.5 out of 5
Kovay Gardens
Km 1.2 Carr Punta De Mita, La Cruz de Huanacaxtle, NAY

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 80 reviews" "
Rating 8 - Good. 20 out of 80 reviews" "
Rating 6 - Okay. 7 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie, glencoe

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from downtown PV,
Stayed 4 nights in Apr 2024

10/10 Excellent

michelle

Traveled with family
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice and it there were washers and dryer’s on every other floor.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very tranquil relaxing, and attractive. Great pools, beautiful room. Staff was very friendly and helpful. The beach was nice, but the bay there was too shallow and murky to swim. The room they attempted to give me was adjacent to a very noisy construction zone, where they were building new units. After some awkward discussion, they placed us in another larger room , but at an additional 1/3 higher rate.
Stayed 3 nights in Mar 2022

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but boring and no ocean waves
There was good and bad. This hotel is located on very calm water and we like to swim in the waves. Too far to drive for Puerto Vallarta activities. 30 min. drive to surfer beach at Sayulita which was super fun! Vallarta Gardens had very nice people and food but was too quiet and boring for us. They would not let us out of our 6 night booking. (We are 60 years old.)
Stayed 6 nights in Feb 2022
Response from Paulina, concierge. on Mar 1, 2022
Thank you for your comments, your feed back is very important for us! We are sorry our location was not convenient for you :( but we hope you enjoyed our facilities and service!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Vallarta Gardens is a beautiful spot, the gardens are lush.. the room was gorgeous.. Staff was very friendly and accommodating. The pools were clean with comfy cabanas available.. but this is not the place to come if you are looking for that typical Mexican party vibe.. bar closes at 8:00 pm, restaurant at 9:00, And only one of a few bars were open.. It’s very quiet and relaxing. That’s our vibe so we loved it!!
Stayed 12 nights in Dec 2021

10/10 Excellent

Jose A. Abel, Lake Zurich

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2021

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it’s quiet and great place to relax. The staff is attentive and friendly. Besides the dirty socks we found left under the living room table everything was very clean. The food, (lunch and breakfast) were awful and inedible; expensive, bad taste. I would not recommend the restaurant food they serve there
Stayed 4 nights in Aug 2021

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Really clean and comfortable definitely recommend!
Stayed 1 night in Dec 2020
Response from Agustina Espino Chief Concierge on Feb 2, 2021
Thank you for your visit !!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actual luxury 10 minutes from Buserias.
I’ve been visiting the coastal towns of Nayarit for a while now and I’ve stayed at lots of rentals - this one is the best. The owner truly understands luxury and everyone on staff is attentive and efficient. The rooms are top notch, featuring awesome A/C and fantastic duvets to go with, and there are small carpets on each side of the bed to welcome your feet. Lovely hot shower & fluffy towels too! The resort is nestled beautifully into an oceanside hill and the lush landscaping is perfect. I look so forward to returning!!
Stayed 1 night in Dec 2020
Response from Agustina Espino Chief Concierge on Jan 12, 2021
Thank you for your visit at Vallarta Gardens and your nice feedback. Will be a pleasure to see you again!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and relaxing environment, staff was very friendly and helpful.
Beach View
Pool View
Stayed 10 nights in Dec 2020
Response from Agustina Espino Chief Concierge on Jan 4, 2021
Thank you. We hope to see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2020
Response from Agustina Espino Chief Concierge on Nov 24, 2020
Gracias por sus comentarios. Agradecemos su visita. Saludos y hasta pronto!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to vacation
Excellent option for a beachside stay somewhat off the beaten track but close to enough to town to be very comfortable. Friendly staff and excellent accommodation. Excellent facilities in a beautiful setting
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Would definitely return. Some construction happening but only to make the place even more beautiful!
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and very well kept. The gardens are vast and attended to immaculately
Stayed 4 nights in Feb 2020
Response from Agustina Espino Chief Concierge on Feb 7, 2020
Thank you for your visit at Vallarta Gardens. Hope to see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
The staff was friendly and helpful. It is an intentionally quieter place. Good beach situation. Clean and comfortable.
Stayed 4 nights in Jan 2020
Response from Aguistina Espino Chief Concierge on Feb 7, 2020
Thank you for your visit at Vallarta Gardens. Hope to see you soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with stunning rooms and exclusive beach front access.
Stayed 1 night in Jan 2020
Response from Agustina Espino Chief Concierge on Feb 7, 2020
Thank you for your visit at Vallarta Gardens. Hope to see you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem in la cruz de huanacaxtle. Cant wait to make it back
Stayed 3 nights in Jul 2019

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful place, but we received the wrong room
We paid for a ground floor room with a private pool and received a 2nd floor room with less outdoor space and a hot tub only.
Stayed 1 night in Mar 2019
Response from Miriam De Haro on May 3, 2019
Thank you for sharing your valuable feedback with us. We are concerned that you were not satisfied with you recent stay. From your dissatisfaction with the room to the uncharacteristic level of service that you encountered, we apologize for the unusual visit that you experienced. At your earliest convenience, please contact us directly so we may discuss your stay at length. We regret any inconvenience, and we look forward to speaking with you. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We were pleasantly surprised by this property. We were coming from one of the swanky resorts in Punta Mita, and actually found our suite at Vallarta Gardens to be much more updated and comfortable. The unit was meticulously cleaned, and the finishes were fresh and modern. We were in a 1BR suite and loved the large size with high ceilings, plenty of windows and huge wraparound balcony. The grounds were also beautiful and well maintained, and everyone we encountered was helpful and professional. The beach was a bit disappointing (sandy but no waves and not the best view), and while there were 3 pools, they are pretty small (and one was closed). It looks like they have some nice plans in place to add to the pool areas. All in all we were happy with our short stay here and would book this property again.
Stayed 1 night in Mar 2019
Response from Miriam De Haro on Mar 13, 2019
Thank you for leaving us with your thoughts. We are happy to know how impressed you were with your stay. From the excellent service of our staff to the beauty of the location, we are glad that you enjoyed your visit. We hope to welcome you back, in your many future stays with us at Vallarta Gardens. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice condos for families or groups but limited food and drink options. Rooms are far from beach and offfe no views
Stayed 3 nights in Dec 2018

8/10 Good

Colleen, Port Hardy,BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning
This was a beautiful place to stay, the rooms more than exceeded our expectations. The staff was the best so friendly and helpful. I cannot begin to say enough about how great Aldo was he was by far our very favourite employee (and friend now). The resort itself was surrounded by beautiful gardens and lovely pools and private beach. I personally did not care for the music that was played throughout the day I expect it was supposed to be relaxing but I would have preferred something with a little more of a Mexican touch and a little lower volume. The kitchen in our suite could have used a couple of larger pots so we could have made a meal as frying pans were what was supplied and possibly a kettle. The only issue we had during our stay was we were forced into a "fractional purchase" presentation while we were there-we have travelled to Mexico for the last 10 years and have managed to never participate however the "invitation" mentioned that if you failed to show up you MAY be charged full rack rate on your credit card this was the only reason we attended. I would definitely go back to this slice of paradise but I would check on VRBO first.
Stayed 14 nights in Mar 2018
Response from Miriam De Haro on Mar 24, 2018
Thank you for you wonderful comments. We're happy to know that you had a beautiful vacation with us and that our services exceded your expectations. We would be more than honored to welcome you back and be part of your next vacation. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful complex with great amenities
Some of the best beach front in the cruise and and a fantastic swimming pool with wonderful room amenities
Stayed 7 nights in Jan 2018
Response from Miriam De Haro - Rooms Division Manager on Jan 30, 2018
How great that you found so much to enjoy at Vallarta Gardens during your stay, especially the beauty of our property. We look forward to host you again in the near future. 

10/10 Excellent

L, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach!
Very modern, clean, friendly, and quiet. This property could use more staff to keep up with peek time guest demands.
Stayed 3 nights in Dec 2017
Response from Miriam De Haro - Rooms Division Manager on Jan 9, 2018
Thank you for taking the time to share your recent experience with us at Vallarta Gardens. We are pleased to learn that you had an enjoyable stay. Your constructive comments are very important to us and we will certainly take your feedback into consideration.

 We look forward to the opportunity of welcoming you back. 

8/10 Good

Adam, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Setting and Amazing Rooms
My stay at Vallarta Gardens overall was very pleasant. When I arrived I was greeted by the nicest staff members. I would suggest not arriving before 2pm for check-in because Rooms usually aren’t ready till 3pm. The grounds to the hotel is like a tropical rainforest with pools and jacuzzi’s everywhere. If you’re looking for a nice low key quiet vacation this is your place! A couple of issues that need to be addressed is the WiFi. The WiFi in the room was a 2 out of 10. If you have Sprint or AT&T don’t plan on cell service which makes it crucial to have WiFi back at the resort and in the rooms. Verizon has spotty service here. The bartenders were excellent and the waiters and servers around the pool and restaurant were very helpful! Also they only left 2 towels in the room for showers the first 2 days. Had to call and request more towels once for showers. Also one thing that really rubbed me the wrong way was on the final day check out was a noon and we were running behind so rather than going to the front office to check out in person I called the front desk and checked out over the phone. (Or at least I thought I did, I talked to a human and told them I was leaving the room at 11:45am and the maids could start cleaning at noon) At 12:45pm while literally checking into my flight at the ticket counter, the hotel (concierge) called my phone 3 times and I finally picked up while I was checking bags to tell me that I needed to pay $5 for room keys. Seriously
Stayed 3 nights in Dec 2017
Response from Miriam De Haro - Rooms Division Manager on Jan 9, 2018
We appreciate the time you took to write about your recent experience with us. Your constructive comments are very important to us and we will certainly take your feedback into consideration. We hope you will give us another opportunity to host you in the near future. Please do not hesitate to contact us for any pre-arrival assistance.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Aesthetically great place with very nice landscaping. but very disappointed that none of the many pools had warm water or at a temperature which you could enjoy it . so, unable to go into the pool comfortably. even the rooms with private pool , there is no way to control water temperature , so water is cold . I would not recommend this place until they have an efficient method to adjust the pool's water temperature.
Response from Miriam De Haro - Rooms Division Manager on Jan 9, 2018
Thank you for your valued feedback. We are glad that you found the property and grounds to be as beautiful as we do, however we are concerned to know that you were dissatisfied with your recent vacation. We apologize for the inconvenience about the temperature of our pools and the bitter taste that it may have caused. Let me assure you that we are currently working on the installation of pool heaters. We hope to have the opportunity to restore your trust in our property during your future stay with us.

8/10 Good

trish, edmonton,ab

Liked: Cleanliness, property conditions & facilities, room comfort
Nice quiet hotel
Very quiet clean hotel. Only downside is the hotel automatically puts 18% tip on your bill at the restaurant which put a sour taste in my mouth.
Stayed 7 nights in Dec 2017
Response from Miriam De Haro on Dec 19, 2017
Thank you very much for allowing us the privilege of hosting you at Vallarta Gardens and for bringing your concerns to our attention. Regarding the inconvenience you have suffered at our restaurant, let me assure you that it actually is 15% out of the total amount for a tips included service. On behalf of Vallarta Gardens team I sincerely apologize for not providing you this information at your arrival. Thank you once again for your appreciated feedback, we hope your travels bring you back to Vallarta Gardens very soon for a new opportunity to have a flawless stay with no inconveniences that could prevent you from a total relaxation.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place with only a few concerns
Overall we were very happy with our stay. We were met in our room apron arrival to do check in and get information. Room was very large and nicely finished. Kitchen needs a couple more items such as, couple of pots and couple of large bowls. One of our pati doors was broken and would not lock. We asked twice to have it fixed with no luck. I found that to be an imprortant safety issue. The staff were attentive and friendly around the pool, at security gate, daily housekeeping, and someone was always available to give you a ride on the gold cart. The location is good for getting to either La Cruz or Bucerias via taxi, bus, shared van ride.
Stayed 13 nights in Nov 2017
Thank you for your comment. Will be a pleasure to see you again in this paradise. Best regards

10/10 Excellent

Tyler, vail co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Restaurant had bad Times
Beside the restaurant being in closed to early. The resort was very nice.
Stayed 1 night in Oct 2017
Response from Agustina Espino /Reservations on Nov 19, 2017
Thank you for your information . About the restaurant, now they are open until 9:00pm for dinners. Thank you for your visit Best regards

6/10 Okay

t, Canada

Liked: Staff & service
Disliked: Room comfort
Quiet getaway mood
Stay and hotel and staff were all okay. BUT, the focus to rope us in and sell us timeshare before we'd even sat for breakfast on day one was really presumptuous behaviour as to why we were there (we knew about the timeshare moment from previous comments, so there was no surprise). The emphasis on "too much" and expansion plans in garden seem so wasteful. The only upgrade the place needs is to extend the footpath which ends mid-lawn to the parking lot! LOVED the gardens, liked the pool and beach area, had impeccable service from all. But would not return - not much around and once a few days had passed, there was no reason to be there other than to chill. Which one of us definitely did! As for the rooms, the opulent space we had was overbearing (a fact which did not seem to apply to the timeshare unit we were shown. Size and feel of those rooms much more comfortable). How does one "fault" an endeavour to perpetuate a Citizen Kane space? The aircon felt unhealthy.

8/10 Good

Amy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Villa was gorgeous, the staff was delightful and helpful, the grounds were stunning. The beach was just ok but the various pools were great and not crowded at all. Loved our stay, we'll go back!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay; excellent service
Wonderful stay in a high end 5 BR 5 Bath villa with private plunge pool. Excellent bedrooms with comfortable mattresses and fine linens. Maid service daily. Great patio overlooking Banderas Bay, main pool and garden areas. Restaurant onsite had good food and was available for breakfast and lunch-- with dinner to be also available during high season. Perfect setting on deck just behind small sandy beach cove. Staff was extremely accommodating and courteous. 25 minutes to Punta Mita or airport. Heat pump style air conditioning is a bit noisy and temp setting can be tricky at first. Hints: Ask staff to turn on AC before arrival to get fastest relief from heat and humidity. Beware of potholes and speed bumps on main road. All in all, a perfect place to relax and enjoy the location.

10/10 Excellent

Jorge

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
El personal muy atento
Muy agradable el lugar las habitaciones muy bonitas y las albercas muy limpias
Stayed 4 nights in Apr 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 puntos
Un hotel muy bonito y ideal para pasar un fin de semana. todas las atenciones fueron geniales desde nuestra llegada hasta el dia que nos retiramos. los desayunos muy completos y bien, las areas limpias comodas y seguras. pero la habitación fue genial, como para pasar alli mas tiempo. un descanso muy acogedor. la unica recomendación es que deberian tener un servicio de comida mas tarte. llegamos despues de un viaje largo a las 11:00 PM pensando en cenar, pero no habia nada disponible.
Stayed 3 nights in Mar 2023

10/10 Excellent

jacobo michan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso ideal para relax
Stayed 3 nights in Oct 2021

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico
Es un lugar hermoso!, super bien cuidado, limpio. Todo en orden y muy muy tranquilo. Esperamos regresar muy pronto.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario sin duda un lugar al que debes volver
Stayed 6 nights in Jul 2021

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar hermoso para pasar unas vacaciones rodeados de naturaleza y el mejor servicio
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

José Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Esta hermoso el lugar y los cuartos están grandes y espaciosos. Súper recomendable
Stayed 2 nights in May 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio. Las instalaciones muy bonitas y todo limpio y cuidado
Stayed 3 nights in Mar 2021
Response from Agustina Espino Chief Concierge on Mar 23, 2021
Gracias por su visita y comentarios, esperamos verlos pronto!

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
El lugar es increible si buscas una experiencia inolvidable fuera de las grandes masas y bullicios. Las instalaciones excepcionales, todo muy bien cuidado, muy limpio, el personal muy servicial. En fin, una gran experiencia.
Stayed 5 nights in Dec 2020
Response from Agustina Espino Chief Concierge on Jan 4, 2021
Gracias por su vista y sus comentarios. Los esperamos pronto por esta su casa.

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erick Valadez
Muy bonito solo no hubo early check in
Stayed 1 night in Dec 2020
Response from Agustina Espino Chief Concierge on Jan 4, 2021
Gracias por sus comentarios. Esperamos verlos pronto.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar esta impecable. La distribución de los espacios y todas las instalaciones invitan al descanso además de ser agradables y muy cómodas. Mi unica queja es que, en mi ultimo dia, después de almorzar, una mesera me interpelo para preguntarme si ya habia pagado mi cuenta a lo cual, obviamente contesté que si y ella aun actuó como si dudara de mi respuesta. Eso me pareció de muy mal gusto en un establecimiento de este nivel.
Stayed 3 nights in Dec 2020
Response from Agustina Espino Chief Concierge on Jan 4, 2021
Gracias por su visita. Agradecemos sus comentarios, ya hemos tomado nota y acción de su comentario. Esperamos verlos pronto. Saludos

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el cuarto muy bueno todo muy bien las amenidades exelentes y la playa
Stayed 2 nights in Dec 2020
Response from Agustina Espino Chief Concierge on Dec 8, 2020
Gracias por su vista! Los esperamos pronto!

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico
El lugar esta increíble, todo esta excelente, la calidad en el servicio de cada una de las personas. Limpieza en todo el lugar. Único, 100% recomendado si lo que buscan es ir a desconectarte del mundo exterior.
Stayed 3 nights in Nov 2020
Response from Agustina Espino Chief Concierge on Dec 1, 2020
Gracias por sus comentarios . Esperamos verlos pronto en esta su casa.

8/10 Good

Julio Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones en familia
En general todo muy bien
Stayed 8 nights in Oct 2020
Response from Agustina Espino Chief Concierge on Nov 24, 2020
Gracias por sus comentarios Sr. Julio Gabriel. Los esperamos pronto!