Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from portland, or

Great vacation

Posted Aug 27, 2015
Pros: Hours of services, supermarket in hotel, location, few great waiters, the view, the ease access to downtown by cab, the beautiful pools.
Cons: Better drink selection. Better quality tequila, better quality food, more variety in the desserts. More consistent staff service.
Location: Marina, hop on a taxi, excursions, 15 minutes from downtown.
Great short vacation for my wife and I. The facility was great and clean. The food is just average but it kinda make sense since we were all inclusive and they probably don't want us to eat at all time for the small room rate. The staff was very inconsistent. Some were great but too many were just acting as we were bothering them. The hotel is at a great location. The excursion rhythm of the night is unbelievable.
3 out of 5
by A verified traveler from Temecula, CA

Nice hotel, but are better resorts

Posted Aug 19, 2015
Pros: Beautiful grounds, manicured gardens, friendly staff.
Cons: Food, drinks, enforce the rules about the coolers and bringing your own food to the pools.
Location: Would recommend the dolphin experience and also the free city tour that comes with the all inclusive package.
Just recently got back from staying a week at the Velas Vallarta. The hotel is nice with beautiful manicured gardens, clean rooms and super friendly staff. Both Alvaro at the pool and Carlos in the Andrea restaurant were exceptional waiters and went above and beyond. The hotel is also extremely close to the airport which makes it a quick and cheap cab ride away. However the hotel only has two restaurants and although they try to rotate the menus, the food gets boring. The drinks are also watered down and they do not use premium brands even though they say they are available. Also the third night we ate at the nicer Andrea restaurant and my husband got food poisoning and was sick for two days. If it hadn't been for the antibiotics that I brought with me, our trip would have been ruined. The other drawback is the number of families staying there. If you are looking for a nice, quiet, relaxing and romantic resort, this is not the place. There were families bringing down food and coolers to the pool (even though coolers were not allowed) which cheapened the resort feel. I felt more like I was at a public pool than in an all inclusive resort. After touring the area, the next time we go back we will stay in the southern part of town - the resorts there seemed to be more exclusive and the beaches were nicer. I would not stay at the Velas again.
Comment from Hotel Management
Aug 25, 2015 by General Manager, Hotel Management
Dear Val thank you for the time you took to share with us your experience at Velas Vallarta. I would like to apologize for falling short of your expectations in this opportunity. I appreciate that you have brought to my attention some aspects that we need to improve in order to provide to our guests the memorable vacation experience we plan for. I have instructed my security staff to make sure to enforce our rules that restrict the presence of coolers by the pool. Also my executive chef together with the food and beverage department will soon have some updates done to our menus so our cuisine continues to be exciting for our guests. I hope the “exceptional” service of our dedicated will make you want to come revisit Velas Vallarta in the near future. I will be delighted to have you witness our progress. All my best.
4 out of 5
Recommended
for Families
by A verified traveler from Uruapan Michoacan

Excelente lugar y muy buena atencion

Posted Aug 18, 2015
Pros: Las instalaciones y el personal
Cons: El menú mas mariscos
Fueron unos días muy agradables en compañía de mi familia
Comment from Hotel Management
Aug 27, 2015 by Gerente General, Hotel Management
César, muchas gracias por permitirnos ser los anfitriones de una muy agradable estancia en compañía de su familia. Espero que muy pronto tenga la ocasión de regresar. Nos dará mucho gusto recibirlos. Un cálido saludo para todos en Uruapan Michoacán
4 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Good

Posted Aug 16, 2015
Very good hotel. Good experience. Very good hotel. Good experience.Very good hotel. Good experience. Very good hotel. Good experience.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Julian I am very happy to learn about the good vacation experience Velas Vallarta provided during this opportunity. For all of us it will be of great pleasure to continue welcoming you in the years to come. Warm greetings all the way to Washington DC.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Enjoyable stay with fantastic staff

Posted Aug 15, 2015
Pros: Hotel staff. It's family friendly and it has the local characters that other typical resorts do not offer
Cons: Interior and furniture of the rooms. Lunch menus.
Location: It's a 10-min ride from the airport. Malecon and old town shipping areas are within minutes.
We stayed at Velas Vallarta for 5 days with the all-inclusive package. Our plan was to hang out at the resort, did a lot of swimming and eating, and we achieved that! Must admit that our first impression of the hotel was that it's a little dated, but the room we stayed at had a nice ocean view, and the property, especially the garden areas, is well-kept. Though the quality of the food was not always consistent, but it was plentiful and we appreciate the variety for dinner at the restaurants. We were most impressed by the staff members, they were friendly and helpful, making us feel very comfortable at the resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place. Decent value

Posted Aug 12, 2015
Nice hotel. I like the all inclusive plan. However food was not grade A and drinks were very weak. We made a mistake being there in August. Weather was super hot and muggy. The pools were WAY too warm, overcrowded and dirty. We were there on the week prior to Mexican school openings
Comment from Hotel Management
Aug 26, 2015 by General Manager, Hotel Management
Thank you for your comments and for bringing some areas of improvement to my attention. Regardless of the time of the year our guests come to Velas Vallarta our commitment is to provide them with the best vacation experience possible. It is disappointing to know we fell short of your expectations in this opportunity. I will certainly look closely at keeping our pools at a comfortable temperature for everyone to enjoy. It will be of great pleasure for me and my team if you would allow us to show you we can be the hosts of honor of an unforgettable getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Great stay!

Posted Aug 11, 2015
We got a studio, a mini suite ( I think the rooms in the hotel are all either suites or mini suites) and it was perfect for us two. I asked them to decorate the room for my boyfriends birthday and we were both pleasantly surprised with the decorations and a cake. We stayed here for a friend's wedding at the resort and everything turned out great despite the occasional drizzle. The all inclusive food was more than satisfactory (only two restaurants, 24 hr rm service) and drinks were a bit higher quality than you typically find in all-inclusive.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for allowing Velas Vallarta to be the host of a great stay. I am very glad your boyfriend's birthday celbration was a pleasant surprise for both of you. It is of great satisfaction for me to know you found our all-inclusie program to be of high quality in both our meals and alcoholic beverages. It is my commitment to continue to work hard as we strive to exceed our guests' expectations. Shall your future travels bring you to Puerto Vallarta in the near future; we will be more than glad to welcome you back. All my best.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Very nice hotel, near the beach

Posted Aug 10, 2015
Pros: Excellent food and service, close to downtown.
Cons: Less expensive tours
Excellent place for rest and relaxation. Nice facility, food and activities
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for sharing your kind words. All of us at Velas Vallarta are very happy to learn we were the hosts of a relaxing getaway by the beach. It will be our pleasure to welcome you in the years to come. All my best.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara, Jalisco

Muy agradable, bonita la alberca frente a la playa

Posted Aug 8, 2015
Muy bien ubicado en La Marins de Puerto Vsllarta La atención del personal del hotel es excelente
Comment from Hotel Management
Aug 27, 2015 by Gerente General, Hotel Management
Miguel me da mucho gusto saber que la excelente atención de nuestro personal le permitiera disfrutar de una agradable estancia en Velas Vallarta. Ni bien tenga la oportunidad de escaparse unos días a la playa será un gusto ser sus anfitriones nuevamente. Saludos cordiales hasta la Perla de Occidente.
5 out of 5
Recommended
for Families
by A verified traveler from Orange County, CA

Great hotel

Posted Aug 6, 2015
Pros: Service, drinks and food was great. Good location.
Cons: Decoration needs a little upgrade in the rooms.We tried to order “crepas” for my daughter 3 days in row and they always said they were not available:(
Location: Definitely would recommend to visit Punta Mita and take the tour to Islas Marietas, great experience and also take the tour to Islas Caletas beautiful
Great place, great vacation, the kids enjoyed the whole time. Service is great, people is very polite and helpful. Would love to come back again.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Karina what a delight to know your family had a great vacation experience. The Velas Vallarta family would love to welcome you back in the near future. Warm summer greetings. Take care