Ratings based on 386 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Right on the beach

Posted Jan 18, 2017
Amazing experience staff super friendly and always went out of their way to help. Quiet place to just relax enjoy sunsets, get tipsy by the pool, and catch some solid vitamin D.
Comment from Hotel Management
Jan 18, 2017 by Guest Service, Hotel Management
Thank you for your recent visit to Velas Vallarta. It was a pleasure to providing you an amazing experience, with the help of our "super friendly" staff. We look forward hosting you on your next trip to Puerto Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great beach!

Posted Dec 23, 2016
Perfect family vacation! Food is great and there is a lot to do for the kids. My 11 and 8 year old spent hours boogie boarding. Would definitely return and would recommend to others.
Comment from Hotel Management
Dec 23, 2016 by Guest Service, Hotel Management
Thank you very much for staying at Velas Vallarta, we appreciate your feedback and look forward to your next return. Happy holidays and wonderful New Year.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice all inclusive on the beach

Posted Dec 21, 2016
This was our second visit. It's a great resort, a little older but well maintained. The staff are great with good poolside and restaurant service. Room service is included and is great food and quick service. We only ate at La Ribera the beachfront restaurant. All meals were great except we didn't care for the Spanish themed night. The only improvements needed would be updating the rooms some and improving the wifi. You may want to get away from your phone and work so the wifi may not be a deal breaker but it's nice to be able check in with family and stay in contact without racking up a huge cell phone bill. We will return to this resort again. If you want a nice inclusive vacation at a nice resort you should give Velas Vallarta a try.
Comment from Hotel Management
Dec 24, 2016 by Guest Service, Hotel Management
Mr. Mike, thank you very much for your recent visit to Velas Vallarta, it was a great honor to host you, read your kind words, and to enjoy your beautiful photographs. We are proud to have given you a nice vacation and to be considered a "nice all inclusive on the beach" on your second visit to our resort. Currently, we are installing antennas of greater reach of internet signal so that our valuable guests can have excellent Wi-Fi in each of our facilities and suites. We look forward to your next return to pamper you with the quality and warmth that distinguish us. On behalf of all our staff, receive our best wishes and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional service

Posted Dec 5, 2016
Amazing experience! Everyone treats you as royalty and you comfort is a priority!
Comment from Hotel Management
Dec 5, 2016 by Guest Service, Hotel Management
It was our pleasure in providing you an “amazing experience” and exceeding your expectation as you deserve. In Velas Vallarta one of our priorities is pampering our valuable guests like royalty and to make them feel at home. We hope to host you on your next visit to Puerto Vallarta. Our best wishes and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from N

Hotel staff was amazing!

Posted Dec 4, 2016
Hotel management and staff were amazing! We were a group of 32 friends and they went above and beyond to make us comfortable and our stay unique.
Comment from Hotel Management
Dec 5, 2016 by Guest Service, Hotel Management
Eli, we enjoy serving you in the company of your group of 32 friends and giving you our "amazing" service. As you perceived during your visit, at Velas Vallarta, it is one of our priorities to provide you and all our valuable clients a comfortable and unique stay. We look forward to your next visit to beautiful Puerto Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Excellent location & facilities

Posted Nov 18, 2016
General manager & full staff was very professional & accomodatng to every need during my stay
Comment from Hotel Management
Nov 18, 2016 by Guest Service, Hotel Management
Bob, we appreciate your kind words and wish to have the honor of being your hosts on your next visit to Puerto Vallarta, pampering you with our "very professional" staff and satisfying all your needs during your stay. Our best wishes and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best vacation by far

Posted Nov 16, 2016
Pros: The professionalism of the personnel, the cleanliness of the facility and the quality of the service makes this place very enjoyable.
Cons: The facilities and personnel were excellent so I couldn't ask for more.
Location: The center of the city, the OLD vallarta and the neighboring small beach town of Sayulita are some of the main attractions in the area.
Comment from Hotel Management
Nov 18, 2016 by Guest Service, Hotel Management
Marc, we are proud to read your kind comments, and to know that you enjoyed the "Best vacation by far", besides noting that "the quality of the service makes this place enjoyable". As you mentioned, when visiting Puerto Vallarta, besides the famous Malecón located in the center of the city, visitors can also enjoy beautiful towns surrounded by beach and delicious gastronomy, like Old Vallarta, Bucerias, Sayulita, to mention a few. And as you could appreciate when visiting us, our resort is located in a strategic area of easy access to any of the aforementioned sites. It will be a pleasure to be your hosts on your next trip to this beautiful bay. Success in all your projects and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Overall great time!

Posted Nov 14, 2016
Location: Really wasn't sure what to do locally, they had brochures for some excursions. We stayed on site most of the time.
The waiters (restaurant and pool staff) were amazing! Very attentive, always checking in and friendly. On another note, when trying to get directions to a friends room I was directed to the wrong building twice and at the front desk I asked for assistance and repeatedly was asked if I needed to check in. It was frustrating but I am sure it was partly due to a language barrier even though I said the numbers in spanish :/ The food also was just okay.... nothing to write home about and I def was glad I brought tums, but all in all I had a blast! :)
Comment from Hotel Management
Nov 17, 2016 by Guest Service, Hotel Management
Ms. Rachel, thank you for choosing Velas Vallarta on your recent visit to Puerto Vallarta. We are pleased to know that you consider your stay an "overall great time". We are proud to provide you with attentive and friendly service in our restaurants and swimming pool. We regret that you did not get to enjoy the many activities that can be done in this beautiful destination. I have reinforced the aspect of our service that includes ensuring that the guest is accompanied to their destination within the resort to avoid any confusion or error. Thank you for expressing your comments. It is our wish to have the honor of hosting you again on the beautiful beaches of Mexico. Best wishes and happy holidays.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful architectural building to stay

Posted Nov 14, 2016
Pros: Clean room and not too far from old city
Cons: The un trimmed palm trees that blocked our ocean view
Location: Went to downtown using the bus. Easy access to buses that save us a few $ and give us a chance to meet the nice people of PV. Drink lots of Tequila :)
Great hotel, clean, good food, great people, great service. No Jacuzzi but great pools. If they trim the palm trees in front of room 2408 you can actually see the ocean. We had great time in PV
Comment from Hotel Management
Nov 14, 2016 by Guest Service, Hotel Management
Mr. Mark, we appreciate your recent visit to Velas Vallarta and your kind words by sharing each of the aspects you enjoyed by staying with us. We are proud to have given you a memorable stay with the cleanliness and beauty of our facilities, plus “good food, great people, great service” and great pools. And please note that the palms are almost ready to trim, as we have a program year-round to maintain them beautiful just like the rest of our gardens. As you mentioned our location is privileged and strategic because we are located in the Marina Vallarta, a quiet residential area surrounded by greenery, close to the airport and the downtown area of Puerto Vallarta. With the above, our guests can travel to the Malecon or old Vallarta by bus or taxi, with affordable prices. We hope to host you again on your next visit to this beautiful Mexican Pacific paradise. Best regards and happy holidays.
5 out of 5
Recommended
for Couples
by A verified traveler from vancouver

Definitely 4 Stars

Posted Nov 11, 2016
Pros: Staff were always very attentive and made sure to ask if there was anything MORE they could do for you. Mexican style, not too modern and stuffy.
Cons: Do not have shows in lobby - too noisy. A nicer lounge area there would be much more inviting!
Location: Close to airport and Marina.
Reception was noisy when we arrived so hard to hear the receptionist. Easy check in and they gave us an upgrade! In the room we were not given explanation on how to use the A/C, but we could not complain about anything else because the suite was fabulous! It was like living in someone's home. Beautifully decorated in authentic Mexican style, dining area, full kitchen (minus the oven), 2bed/2bath, great ocean view.
Comment from Hotel Management
Nov 12, 2016 by gUE, Hotel Management
Ms. Gloria, thank you for your kind words and for choosing Velas Vallarta and Expedia for your recent trip to Puerto Vallarta. I apologize for not having your concierge demonstrate just how our thermostats operate, but I am sure that the immense size of the suite was to your great satisfaction. Despite the inconvenience, we were very proud to have been your hosts and that the furnishing of your room, its beautiful views, our service to detail, and the location of the hotel lived up to your expectations. We hope to host you again in the near future. Thank you for sharing your detailed comments, and on behalf of my staff I send you our best wishes for you and your loved ones.